Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Thought this would be a great little idea. Had delivery and opened with great expectations but was sadly disappointed. One photo i sent had a slight bit of sunshine in but picture was still clear. This didnt turn out very well not sure why. Other photos are ok to a degree. For the Price i wouldnt bother again.. To summarise its a Quirky gift and should go down with a laugh But wouldnt buy another”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Hi I was a little bit disappointed that the order which I had made for two items which were Valentines day presents were not delivered because we are based in Northern Ireland. I am not interested in the poliltics of this but I wondered why it was not made clear during the ordering process that it would not be possible to deliver? The items looked great - we just never go the chance to find out if they were or not. Thanks Stay safe and keep well. Take care John Daly”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Unfortunately we aren't able to ship non personalised items to NI at present, this information can be found on our delivery page. We're so sorry for any inconvenience this may have caused. Thanks, Prezzybox.

Posted 4 years ago

“Personalised glass print very small and not as advertised on photo very disappointing.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“I still have not received my order it was due last Friday so all I can say is im disappointed on this occasion with prezzy box”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Hi I received my order today , which is a silver carosal, after opening it I noticed it’s scratched so not happy”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Much smaller & disappointed £18 with postage. Candle no bigger than a Tea light. NOT WORTH IT”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept toiletries back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“The item was out of the crushed box, lose in the envelope which was also damage. Not very well packaged at all,”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Could not forfill order”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Before I placed my order I read the delivery terms and conditions. There was no mention of brexit and bei unable to send non personalised items to Northern Ireland. No mention at all. Therefore I placed my order. Only to receive an email informing me that my order was cancelled. Not impressed with prezzybox.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're really sorry that we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Customer service and website , faultless however it doesn’t really excuse that my item arrived with a large bird poo on I am just so confused how it wasn’t noticed and how a place of work didn’t notice a bird in their workshop/ factory like it’s a bird come on.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Why would you use Hermes! They never call to say that they are outside also, after they have done all there attempts they then just sell you parcel on and make money of you never receiving your order. I have put my number into this order and they have not once called me. Not happy as this is a birthday present.. What happens if they do not deliver it? Do you re-send it?”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We can see that your order has now been delivered after the time of this email. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“I ordered the 100 dates scratch off poster and when it arrived, the box was very damaged to the point where the tape holding it together was hanging off. The package inside was okay but the outside box was in pieces.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Prezzybox

Posted 4 years ago

“Ordered the personalised dog socks as a present. They arrived very promptly but I was disappointed in the quality of them. They are quite thin and cheap looking. Poor quality for the price.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Came twice someone was here but they left so quick we missed them. Did get the socks through the door though!!”

Helpful Report

Posted 4 years ago

“This was actually so disappointing! I had such great faith in this product. I sent a cookie to a friend (one of the letterbox prezzies) and it looks nothing like advertised. If you order it, it will come in a small box and just two normal sticky labels inside. I couldve done this on Microsoft Word! I'm kind of laughing at the fact that it was soooo bad!! I should've read the reviews before I wasted my money! Nevermind... I've learnt my lesson.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Unable to write a review as I ordered on Monday and paid for delivery which said next day. It is now Thursday and the package has still not arrived. This was a 50th birthday gift which is now late. Not impressed! The card arrived next day.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“I paid more for it to be here Saturday and it still hasn't arrived”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that your order was placed on a standard delivery and your estimated delivery dates are Thursday January 7, 2021 - Monday January 11, 2021. Your order should be with you soon. Thanks, Prezzybox.

Posted 4 years ago

“Product arrived promptly, but became defective after first use.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Products look great on the website but didn't get delivered! Offered to resend but way past Christmas...”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Can hardly see the writing on it.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews