Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely item i purchased but was disappointed with the size, expected it to be slightly bigger”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“Ordering was very good but the parcel was delivered damaged (not sure this is your fault though)!”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Loved looking and picking my gift ... I feel I picked just the right thing for my husband’s birthday. Now waiting patiently to receive my item . Excited to see the gift now.”

Helpful Report

Posted 4 years ago

Thanks for the great review! We hope to see you again soon.

Posted 4 years ago

“Vodka blue bottle in silk lined box Price acceptable and delivery good, disappointed with how the message was printed on the label! In small letters printed at right angles, so small and hardly readable. POOR”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Not sure it was value for money, but was a cute gift.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“A great website to get ideas for presents. The quality of the items are somewhat below par in comparisons to other websites, but they are priced accordingly.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Lovely material”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Happy with the card, would have been happier if it had arrived in time for Valentine’s Day”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Unfortunately an order I placed couldn't be delivered to Northern Ireland, website didn't pick up on this and took payment. I was really disappointed as the gift was a surprise for my daughter and I hadn't been notified that delivery wasn't going to happen. I chased the order, had to call to sort out refund (to be fair, this was in the process of being done). I will still use the company for mainland delivery to fiends etc. Customer service we're great 🙂”

Helpful Report

Posted 4 years ago

Hi! Thank you for taking the time to write such a review, we're sorry there was a problem with your order. We are happy to see you found our team helpful, We look forward to seeing you again soon, Thanks again, Prezzybox

Posted 4 years ago

“Order was delivered very quickly. Would have been more stars but I was disappointed that the chocolate books that I bought for a Birthday gift were a little bashed and not (as I would expect for the price) pristine and the handmade soaps didn't have a seal on the box so that it opened up when I took it out of the packing (upside down)”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Arrived on time in a well packaged, cool box. Slightly disappointed the dough was ready made as we thought we would make it at home. The ingredients were lovely if a bit sparse.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Still waiting despite supposed to be delivered today, cheers”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that the estimated delivery dates for your order are Wednesday February 17, 2021 - Friday February 19, 2021. These can be found on your order confirmation. We politely ask that you allow a little extra time for your order to arrive. Thanks, Prezzybox.

Posted 4 years ago

“Poor value for money”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Don't deliver to Northern Ireland :(”

Helpful Report

Posted 4 years ago

“It was a shame that the letterbox, flat bottle of wine was packed inside such a large outer box. It made it seem a bit pointless ordering a flattened bottle, you could’ve just put a normal bottle in the box!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Haven’t received the items yet.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that your order has been delivered within your estimated delivery dates of Saturday February 13, 2021 - Wednesday February 17, 2021. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Annoyed that the original delivery date changed as soon as I paid to a considerably longer date. Why can't web sites be honest.”

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Posted 4 years ago

“Disappointed and awaiting refund,”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The delivery was very quick....Also they let me know when item was Being dispatched etc.....only trouble was the person who delivered it Sqashed it through my letterbox....so the box of Maltesers was very dented and looked tatty!!! I know it’s not your fault but it was quite disappointing as this was a small Valentines gift.”

Helpful Report

Posted 4 years ago

“Service was good, delivery time good. Quality of engraved pint glass is poor. Not worth the money.”

Helpful Report

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,272 reviews