Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items came and the packaging was slightly damaged and grubby. Not impressed.”

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Posted 7 years ago

“I've not recevied my parcel yet”

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Posted 7 years ago

“I am currently waiting for a parcel that was sent out over a week ago. I understand that it is a busy time of year but it was a birthday present for my partner who's birthday is tomorrow and when I was told that delivery was expected on the 29th of November to the 1st of December I did not see an issue. However I have been in contact and was told to ask my sorting office if they had seen it and they hadn't so I am waiting for a reply from the customer services team here to see what the next move is.”

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Posted 7 years ago

“My product has not been delivered. Was estimated for 2 December. Now the 6th. Response from Prezzy Box was... wait a bit more, then check with Royal Mail. No good enough.”

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Posted 7 years ago

“advised it would arrive before close of play on Friday 2nd December, unfortunately this was not the case, the parcel only arrived this morning. I work at the address and also made it in on Saturday to see if it had arrived of which it had not. The present was for an event on the Saturday night of which I embarrassingly couldn't provide the said gift infront of guests”

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Posted 7 years ago

“Bought a mug, that was broken, when I rang up i was told I could only return it if all the packaging and bubble wrap was still inflated. And also they don’t refund or accept any returns that have been damaged in transition! So I’ve paid £8.99 for a broken cup that is no use to anyone and also had to pay out for another from somewhere else! Will not be using prezzybox again.”

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Posted 7 years ago

“Still waiting for my order, which should have arrived a week ago. But the customer service has been great.”

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Posted 7 years ago

“Late delivery. Item of low quality.”

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Posted 7 years ago

“Product arrived later than said”

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Posted 7 years ago

“The delivery was due on the 1st Dec - I needed it for the secret Santa I was doing the following day. It did not arrive until the 4th; this was too late”

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Posted 7 years ago

“Delivery was promised between the Wednesday 29th November and Friday 1st December and the gift was for a party on Saturday 2nd December. The gift eventually arrived on Monday lunchtime the 4th December. Live chat host did apologise but said they couldn't control the Xmas post etc and when I pointed out that perhaps this could be explained when ordering so you make allowances I got a further rebuff that it wasn't your problem”

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Posted 7 years ago

“It’s taken far too long to be delivered. I still haven’t received my order”

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Posted 7 years ago

“The item was quite expensive but when delivered was a lot smaller than anticipated and also the item had clearly been broken on delivery and the bottom chocolate plate with the writing on it had broken off completely.”

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Posted 7 years ago

“Present arrived a day too late”

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Posted 7 years ago

“Still haven't received order since ordering a week ago.”

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Posted 7 years ago

“Ordered some personalised place mats for my Daughters. They arrived promptly, however if i knew they where going to be a laminated piece of paper id have done them myself. No where in the description does it state that this is the case.”

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Posted 7 years ago

“One parcel hasn't come yet!”

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Posted 7 years ago

“After a week of not knowing where my package was, i contacted Prezzybox to find out where it is. Turns out, the item i had ordered was out of stock and that had failed to inform me of this eventhough they had already taken the money out of my account. The reason im giving them 2 stars is because the lady that has fixed this for me was very nice about the situation but lets just say, this is my first and last time purchasing from here.”

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Posted 7 years ago

“The prices of the items and delivery on prezzybox was ridiculous considering what you get for the price. Also I wasn’t told that my parcel was being delivered on the day it was therefore missed the delivery.”

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Posted 7 years ago

“Don't know - it hasn't arrived over 7 days after alleged dispatch!!!!”

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Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews