Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the personalised Toblerone is a lovely gift, I found it extremely over priced and not good value for money. You are basically paying £10 for a card board sleeve!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate photographs and a description of the item/s you’ve ordered on our website - we also state that the cardboard sleeve is personalised. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“lovely gift of trinket box but it was very small and not much use for trinkets. If it had not been personalised i would have returned it as it was expensive fro what it was.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“The item I received was a lot smaller than expected, it is a father's Day gift so we will see how the seeds grow, expensive for what you get.”

Helpful Report

Posted 4 years ago

“Still waiting for item to be delivered”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“the Prezzybox looks a lot bigger in picture maybe a picture with someones hand or something there for a bit of scale I was expecting the candle to be the same size as the whole box.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“The face masks are not as shown on the website. They don't fit under the chin or snuggly over the nose. Not worth the money charged.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“The products you've got on the site are good fun and quality and gave us a chuckle. Sadly the package sent wasn't exactly to the same standard. Could see what was in the box through the celertape sealing the top and a corner was torn. Plus one product box being squashed so the one airplus pack obviously wasn't adequate enough...need more attention to packing.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Having given as a birthday present we now find that the actual pen is broken Disappointing”

Helpful Report

Posted 4 years ago

“Good website with excellent choice of presents but let down by logistics partner. I ordered on Friday morning for delivery on Saturday for 21st birthday .....it’s now Monday evening and still not arrived feel so let down !!”

Helpful Report

Posted 4 years ago

“The process of uploading And receiving the order was ok , however I would encourage you to read the small print when looking for sizes . The item I ordered was listed as a blanket . I assumed in error it would indeed be at least bid enough for an adult however it really isn’t . Having checked on the website it is listed in the item size description as being 75cm x 100cm so it is so small I don’t really think you could call it a blanket unless it’s for a cot or pet . I accept I should have read ALL the details . I now have a personalised completely useless rather expensive bit of material Instead of the funny quirky blanket I thought I was buying for my husbands 50th birthday . Lesson learnt !”

Helpful Report

Posted 4 years ago

“Little disappointed that it was not all engraved. Hope the sticker does not wash of with wear.”

Helpful Report

Posted 4 years ago

“sadly the face masks sent are way too large and thus just fall down!”

Helpful Report

Posted 4 years ago

“Just received 2 of my items purchased and the Stormtrooper flask lid was dented and damaged:( feeling disappointed”

Helpful Report

Posted 4 years ago

“I thought the chocolate was personalised , but instead we got a cheap box and sticker very disappointed”

Helpful Report

Posted 4 years ago

“Unfortunately I placed the order only to be told it was cancelled as the item was no longer in stock. To be fair they did let me know fairly quickly but it was a disappointment”

Helpful Report

Posted 4 years ago

“The box was nice but pens were not that good quality not worth the money”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We appreciate all of your feedback , if you would like to speak to us in more detail regarding your order then please contact csteam@prezzybox.com Thank you Prezzybox

Posted 4 years ago

“The items where great but they came in a terrible state. The box was so battered it was opened slightly. The box had 2 posters (all a bit bashed) and a paper back book that was also bent and has sticky residue on the back?? Not happy with delivery at all”

Helpful Report

Posted 4 years ago

Hello Alice, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on 01827 839041 and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I paid extra for shipping to make sure this arrived in his Birthday! That was 2 days ago, still no pressie! Not good.”

Helpful Report

Posted 4 years ago

Hello Hayley, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Ordered a card and present and paid for express postage. Only when the transaction had been completed did it let me know that the gift would be express delivered but the card would arrive many more days after that. The card was delivered after the recipient’s birthday!”

Helpful Report

Posted 4 years ago

Hello Kirsty Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“Totally disappointed with this purchase. Box, thank heavens was delivered to me rather than recipient, was torn, poor quality. Would not recommend and certainly will never purchase again, will pop to local shops and purchase chocolate direct and package it myself. Don’t waste your money”

Helpful Report

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,272 reviews