Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hadon't turned up and I got no indication on email or text as to why and had to go into tracking to find out that it was being held. However there is no indication why and no one has contacted me. I have since emailed but still waiting for response.”

Helpful Report

Posted 8 years ago

Hi Jamie, Thank you for your feedback. We're sorry to hear that your item has been delayed in transit. This was due to access issues with your property. We have responded to your emails and hope to get your product to you as soon as possible. If you have any further problems with the delivery, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“Edible gift has a very short life of 3 weeks. Broken bath bombs”

Helpful Report

Posted 8 years ago

Hi Tiff, Thank you for your feedback. We're very sorry to hear that this has happened. We have checked your order and cannot see any correspondence from yourself regarding this so unfortunately we haven't been able to address the issue. If you would like to take this further, please email our team on: csteam@prezzybox.com and we would be more than happy to offer a replacement or refund for your damaged item. Thank you, Prezzybox.

Posted 8 years ago

“The quality of my product was poor”

Helpful Report

Posted 8 years ago

“The item I bought was for s gift which according to the delivery dates shown would of been here well on time, however I still haven't received it? I have had to get in touch to find the problem is the product wasn't in stock despite it showing it was. It then took 3 days for a response which was very half hearted and didn't even apologise. Won't be using again.”

Helpful Report

Posted 8 years ago

“The product was of inferior quality”

Helpful Report

Posted 8 years ago

“ordered a personalised leather wash bag, got an email days later saying its damaged and they cant send it to me, last one in stock, offered my a canvas horrible one instead, really let down , refused to take the cheap one”

Helpful Report

Posted 8 years ago

“I ordered a book and chocolate frogs but as they were sent together there wasn't enough protective packaging around the frogs and the book squashed the chocolate frogs. As they were for a birthday present I didn't have time to return and reorder. Something for you to think of when sending things out in future.”

Helpful Report

Posted 8 years ago

“my order was not delivered”

Helpful Report

Posted 8 years ago

“The quality of the gift is not what I expected for the price I paid”

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Posted 8 years ago

“The listing said dispatched within 1-2 days but it took 5 days. The item was made out of cheap wood with a very poor finish and was definitely not worth £27 it cost me to buy and delivery.”

Helpful Report

Posted 8 years ago

“I found this website while looking for same day delivery flower and gift stores. This came up in the results and browsed the site for a gift for about 1hr until I checked out I saw the present would be delivered the next day. I bought my girlfriend flowers so they would arrive on the day of our anniversary and hoped the present would arrive the next day. After I saw the confirmation email was that I saw the estimated delivery date was between the next day and 4 days after. My girlfriend was all day the second day after our anniversary and the delivery person never rung the bell so my girlfriend had to go to the delivery person's house to retrieve her present. On top of the false delivery time advertisement and my girlfriend having to pick up her present, most of the items I found on the website cost twice as much as they do on Amazon plus the postage fee. This experience made me register for Amazon Prime. The only advantage this website could have over amazon is if they deliver the same day as online flower stores do or at least the next day. Another thing this site has to work on is the presentation, they deliver in ugly cardboard boxes. If you are advertising the website as a source of presents and happiness, you should be gift wrapping and hand delivering them.”

Helpful Report

Posted 8 years ago

“Gift was no where near worth the money paid. Quite shabby for £20. Was part of 50 th birthday present for wife.. Would not insult her”

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Posted 8 years ago

“Seeing as this is a website purely aimed at those wanting to SEND A PRESENT, it is terrible that you cannot write a message to the recipient. When calling the company to query this, the fact that they actually thought it was OK to say 'but they get a delivery note with your name on it' shows just how unprofessional they are. How is a delivery note a suitable substitute for Happy Birthday?!?! I don't think they have sent presents before judging by that response. Due to my dissatisfaction they advisor offered a £5 off voucher code - which didn't work! And asked me to email a Richard with my gift message, promising this would be added with the gift (which I really needed as the present was from myself and other friends!) - but unsurprisingly they did not action this promise either! On the plus side, the present arrived with my friend in good time.”

Helpful Report

Posted 8 years ago

“Poor may be a slightly over reaction but ... our order was for two items, a pair of lamb knitted booties estimated to arrive between 9 - 11 August, which they did, which qualifies for excellent service The other item was a personalised 18th birthday craft flute estimated to arrive between 12 - 17 August but which has yet to arrive on the 18th, with the birthday being 19th”

Helpful Report

Posted 8 years ago

“The engraved vase I bought was was poor quality. It did not hold the flowers well being too narrow at the top and the engraving was very small and could hardly be seen at all when placed on with the flowers in. Very disappointing as bought for a special person's important birthday.”

Helpful Report

Posted 8 years ago

“I ordered the gift online and there was no issue. When the present didn't arrive (there was a 3 day window given) from Royal Mail, I called Prezzybox. I couldn't track this particular item. I was advised that neither could Prezzybox as it came via a supplier, so they would need to follow up with the supplier direct. I was then advised the supplier had sent it 2 day Royal Mail delivery and I was somehow made to feel like it was my fault that it hadn't arrived which wasn't appreciated. Then I was advised that sometimes these gifts get left at the sorting office and could I go to the sorting office to see if this was the case. I had a couple of issues with this. Firstly I didn't see why I should be the one to go and see if it was there and secondly , if I did go I would not have had a tracking or delivery number anyway. After I complained about this, I was offered a replacement, which same in a couple of days to my work and was signed for. The gift was OK. My advice to anyone thinking of purchasing from Prezzybox is , if you have a deadline (this present was for my wife's birthday from my children) be aware that they have limited control over their supply chain (no tracking number, didn't seem to be able to tell me what was going on for a while) so any order would be at your own risk. Also if something isn't forthcoming in the time allocated be slightly more direct than I was in correspondence initially to get a swift resolution.”

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Posted 8 years ago

“The chocolate pizza birthday item arrived melted.”

Helpful Report

Posted 8 years ago

We are sorry to hear that your pizza has arrived melted. Please let us know if you would like a replacement through our customer service email which is csteam@prezzybox.com. Once again please accept our apologies for the problem you have experienced.

Posted 8 years ago

“With in seconds of placing my order I realised I had not put in a different delivery address to my billing address. I sent an email to this effect. I received an email back saying it was not possible to change it. Should not have been a problem at all as both communications were before the next working day.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Unfortunately, we were not able to change the address as it had been dispatched before we received your email. However, if you have not received your item then please let us know and we will be able to help with this. You can contact us at csteam@prezzybox.com Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“One of my latest purchases is not on par with what Prezzybox is normally like. The quality of the product is absolutely horrible and not on, it's very upsetting.”

Helpful Report

Posted 8 years ago

“The packaging was damaged and the door of the indoor allotment wouldn't close properly but because it was a present there was no time to send it back!! Disappointed as it was a retirement present!!”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that your item arrived damaged. We would still be happy to replace your item even though it has been given as a gift. Please contact us at csteam@prezzybox.com Once again please accept our apologies that you have experienced a problem with your item.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews