Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my delivery. Told 2 days ago it was on its way!”

Helpful Report

Posted 7 years ago

Hello, Your order is due for arrival between 25/10 - 27/10, so this does still have time to arrive within our estimated arrival dates. Please let us know if it doesn't arrive with you by the end of the week and we'd be more than happy to look into this for you. Thanks, Prezzybox.

Posted 7 years ago

“I paid specially for Saturday delivery (I ordered on a Friday) well within the time I was allowed and my product was not delivered until Monday.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback! We're so sorry that your order didn't arrive next day for you. As an apology, we've refunded the extra you've paid for express delivery which will be back with you shortly. If there's anything else we can do to help, please let us know. Thanks, Prezzybox.

Posted 7 years ago

“Paid extra for delivery next day. Never happened.”

Helpful Report

Posted 7 years ago

Hi Kenton, Thanks for the feedback. So sorry that your order didn't arrive next day for you. We've refunded the extra you've paid for express, which will be back with you shortly. Again, so sorry for any inconvenience caused. Thanks, Prezzybox.

Posted 7 years ago

“Paid for next day delivery but didn't get it or any communication that suggested the parcel would be late. Customer service in help fil”

Helpful Report

Posted 7 years ago

Hi Jazmine-Marie, Thanks for the feedback. That's not good, we're so sorry your order didn't arrive in time for you. Our team have advised you to refuse the delivery so that we can refund the order once it's back with us, which should be in the next few days. If you have any other queries or concerns, please don't hesitate to contact us. Thanks, Prezzybox.

Posted 7 years ago

“Much smaller than expected extremely hard to open and didn't like the resin over the sparkly stones generally disappointed 😔”

Helpful Report

Posted 7 years ago

Hi Anne, Thanks for the feedback. We're very sorry to hear that you weren't pleased with your order on this occasion. If you believe the item is faulty, we'd be happy to either issue a refund or send a replacement. Please contact us on: csteam@prezzybox.com and we'd be happy to help! Thank you, Prezzybox.

Posted 7 years ago

“Tracking system does not work Trying to track products, it just returns to the website”

Helpful Report

Posted 7 years ago

Thanks for your feedback! Sorry you can't track your order. We don't offer tracking for personalised items through our website. We offer tracking only for items dispatched from us directly. Your order was dispatched on the 17th October with Royal Mail, however, so it'll be with you shortly. Please let us know if we can do anything else to assist. Thanks,

Posted 7 years ago

“Poor quality and the text on it was small (not like it was in the image) didn't have any gas in it saying I had to pay over £10. Packaging was awful, came in a tiny plain box and in a plastic bag.. no effort to make it look like a present. Wouldn't recommend, waste of money”

Helpful Report

Posted 7 years ago

Hello, Thanks for your feedback. Sorry you weren't happy with your lighter. We do stipulate on our website that this item isn't shipped containing any fluid (this is a restricted item to send in the post). We don't offer a gift wrapping service at the moment, so you've received the item in the packaging we would expect. However, if you think the item is faulty or not as advertised, please contact us on: csteam@prezzybox.com and we'd be happy to look into this for you! Thank you, Prezzybox.

Posted 7 years ago

“I think they look very good but £10 I don't think is good value for money as there are only 6 in a box. Makes it an expensive joke.”

Helpful Report

Posted 7 years ago

Hi Charlotte, Sorry to hear the chocolates didn't hit the spot on this occasion! There should be 8 'sprouts' included in the box, so it sounds like you were indeed missing a few! We're getting this checked out at the moment, although it appears to have been a one off, so we're really sorry about that. If you need any further help with anything, please don't hesitate to contact us. Thank you,

Posted 7 years ago

“I ordered this on Tuesday and was told it was despatched Wednesday. It didn't arrive until the afternoon of Friday - by Royal Mail and not courier as per tracking. Not very fast service.”

Helpful Report

Posted 7 years ago

Hello, Thanks for your feedback! We've checked this for you and it seems that your order arrived within our estimated arrival dates, which are provided in the checkout before purchase and again in your confirmation email. If you need any assistance with anything at any time, please don't hesitate to contact us. Thanks, Prezzybox.

Posted 7 years ago

“Package arrived a day late (so missed my dads bithday) and the greeting card I ordered wasn't included! So he just got a random present delivered a day after his birthday with no explanation of what it is or who it's from!”

Helpful Report

Posted 7 years ago

Hello, Thanks for your feedback - We're so sorry to hear that your order arrived late and your greeting card wasn't included, that's not good. We've sent you an email so that we can get this sorted for you, you'll hear from us shortly. Thank you, Prezzybox.

Posted 7 years ago

“I ordered the item, it was marked as dispatched on Tuesday. It is now Saturday and it has not arrived. It was to be a gift for my partner whilst I was working away but I have returned home now.”

Helpful Report

Posted 7 years ago

Hi Dafydd, Thanks for the feedback. We're really sorry to hear that your item didn't arrive in time. We've contacted you directly to discuss this as we'd be more than happy to send a replacement out to you. We'll be in touch shortly. Thanks, Prezzybox.

Posted 7 years ago

“The box was delivered in a terrible state , appreciate this may be the courier at fault but had it been placed in a suitable box with adequate tape this wouldn't have happened . The present box is now damaged too, not happy for a first purchase”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that your packaging was damaged on arrival. We have messaged you directly in order to resolve this and investigate further with our couriers. We thank you once again for your feedback and hope to resolve this quickly for you. Thank you, Prezzybox.

Posted 7 years ago

“The items are nice but the service is poor, I paid extra to have my items delivery the next day but they didn't arrive until the evening the day after which was too late, I phone the office and left a message and didn't receive a response. I'm not a happy customer!”

Helpful Report

Posted 7 years ago

Hi Jaspal, Thank you for your feedback. We're so sorry to hear that your order arrived late. We have emailed you directly in order to resolve this for you. Thank you and once again, we're very sorry for any inconvenience caused by the delay. Prezzybox.

Posted 7 years ago

“Hasn't arrived yet”

Helpful Report

Posted 7 years ago

Hi Nathan, Thank you for your feedback. We can see that a member of our team has been corresponding with you regarding your order and has notified you that your order was dispatched on the 5th October, so this should be with you now. Please don't hesitate to contact us if this isn't the case and we can investigate this further for you. Thank you, Prezzybox.

Posted 7 years ago

“Gave me an order no. that was not recognised by tracking- told it was an incorrect no. There was no indication it would come by post. Customer service did not deign to answer my e-mail.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your email. We're sorry to hear that your order was late to arrive. We can see that a member of our team replied to your email, on the 4th Oct with some further instructions regarding your delivery. We've forwarded this to you again for reference. We hope this helps, Prezzybox.

Posted 7 years ago

“Still haven’t received my order”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. Your estimated arrival dates are between 03/10 - 06/10, so please contact our team on: csteam@prezzybox.com should your item not arrive today for you. Thank you Prezzybox.

Posted 7 years ago

“We still haven't received the gift which was supposed to be on a 24 hr delivery. It was ordered last weekend and it is now Wednesday.”

Helpful Report

Posted 7 years ago

Hi Stephen, Thank you for your feedback. We've looked into this for you - Your order is on a standard delivery service, not a next day, which means after dispatch, your item will take 1-3 working days for arrival. Your estimated arrival date shown on your confirmation email is between 03/10 - 06/10. If your order doesn't arrive within these dates then please contact our team on: csteam@prezzybox.com and we can look into this further. Thank you, Prezzybox.

Posted 7 years ago

“I ordered the product because it said it would be delivered by 30th Sept. I needed it for that day. I did not receive the product until 2nd October. I am not impressed. I would not have bought the product otherwise, so basically you got the sale because you lied”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that your order didn't arrive on the estimated arrival date. We are currently looking into this for you and will be in touch shortly. Thank you and apologies once again for any inconvenience caused by this. Prezzybox.

Posted 7 years ago

“There should not be any delivery charge and orders did not arrive on time”

Helpful Report

Posted 7 years ago

Hello, Thank you for your email. We're very sorry that your order didn't arrive on time. We can see that this was dispatched on the 27th for you and should now have arrived. However, if this isn't the case, please let us know so that we can look into this further for you. Thank you, Prezzybox.

Posted 7 years ago

“Still not received the second parcel but paid £6.99 for next day delivery.”

Helpful Report

Posted 7 years ago

Hi Barney, Thank you for your feedback. Only 1 item on your order was upgraded to an express delivery. The second item has an estimated arrival date of between 15/08 - 17/08. We show a breakdown of the estimated arrival dates for each individual item on an order in the checkout section of our website. We hope this helps,

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews