Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my goods yet. She told me the item got lost in transit and she would email me regarding sending another order to me. Received No email”

Helpful Report

Posted 6 years ago

Hello Thank you for your feedback. We have looked into this for you and can see that recent contact has been made with yourself regarding your order which is on its way to you. Apologies you've had to wait but thank you for your patience

Posted 6 years ago

“Dissapointed”

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Posted 6 years ago

Hello Thank you for your feedback. We're sorry you were disappointed with the service. Please contact us at csteam@prezzybox.com to resolve any issues you've had. Many Thanks

Posted 6 years ago

“I rang to request item sent on specific date couldn’t accommodate that but was reassured gift would be sent after weekend but it wasn’t so arrived four to five days before birthday so would be stale by birthday. Whole idea of birthday cookie is it arrives on the day!!”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We're very sorry to hear your item didn't arrive in time or that it was to standard. We do all we can to ensure that our customers requests are met. Once again, please accept our apologies. Many Thanks

Posted 6 years ago

“Fathers Day gift that was ordered for next day delivery didn't arrive. When I askedabout it, was informed that it was out of stock, but the website hadn't been updated!! Very upset kids.....”

Helpful Report

Posted 6 years ago

Thank you for your feedback We are sorry to hear that you have not received your item. We will look into this for you and get back to you directly. Once again we apologise for any disappointment.

Posted 6 years ago

“The delivery was expensive and slow with a stated window but to make it worse the product arrived later than stated, after the date for the gift. The reason I used you was because you stated it would be delivered on time.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We can confirm that your order was dispatched within 24 hours of you placing the order and we cannot apologise enough if there was a delay in transit with your order. If you have any questions then please do not hesitate to contact us at csteam@prezzybox.com

Posted 6 years ago

“I ordered a personalised cookie for Father’s Day. The box came and written on the box was what was inside so my husband new what he was getting as he picked up the post.”

Helpful Report

Posted 6 years ago

Thank you for your for feedback. Please accept our apologies for any surprise that ruined. We will pass on your comments to our supplier of this item. Once again please accept our apologies.

Posted 6 years ago

“I was expecting delivery by a certain date and the items were delivered late. When I complained about it all I got a was a very curt respone telling me my items had been dispatched... so there...”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you have been unhappy with your shopping experience. We hope that you have now received your item but please do not hesitate to contact us if you need any further information.

Posted 6 years ago

“Not a bad experience, just not one I can recommend. The image of the product shows the name also spelt phonetically, as in a dictionary. This was missing from the travel mug I received. As far as I could see, there was no facility to opt in or out of this feature, nor to add phonetic symbols, so I naturally assumed it would be added automatically. It matters because my wife is a dictionary publisher, so this would have been a really nice additional touch - one of the things that drew me to the mug. Otherwise, the mug is really nicely done.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Please accept our apologies that you did not receive the item with the phonetic spelling of the name. You should of received this. Would you be able to send a photograph to csteam@prezzybox.com so that we can show our supplier and we will arrange for a replacement for you?

Posted 6 years ago

“I ordered stuff before Father's Day and 1 of them have still not arrived. NOT HAPPY”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We can see that your order has been dealt with by one of our Customer Service Representatives and a replacement has been sent.

Posted 6 years ago

“So I ordered a birthday present for my mom, and also father’s day presents. First order came perfect could not fault it. Second order came with only one item when I ordered two. I was told my parcel was still in the wearhouse. After it said on my delivery that they were being delivered together. Then I received the WRONG item! Then my actual item arrived and it was damaged!!! Highly recommend not using the company.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you have been unhappy with your shopping experience. However, we do not have any record of a resend of your order or that you received the wrong item and we then resent your order. Would you be able to contact us directly so that it there is an issue we can rectify this for you? You can contact us at csteam@prezzybox.com

Posted 6 years ago

“My delivery was late and I asked for a refund that’s still not appeared!”

Helpful Report

Posted 6 years ago

Hello Thank you for your feedback and we're sorry for the inconvenience caused. We can see on our system that your refund has now been processed. Once again, please accept our apologies. Many Thanks

Posted 6 years ago

“Item arrived late”

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Posted 6 years ago

“It's been over a week since ordering and it has yet to be dispatched let alone delivered. No further communication after the initial confirmation of order so no idea if there is a problem or not? First thing I hear is the request for a review! Not good enough.”

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Posted 6 years ago

“Ok delivery times but all 3 items where poor quality one has broken in a day! I won’t use again”

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Posted 6 years ago

“My ordered item, on arrival, was a completely different design and colour.”

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Posted 6 years ago

“I was very disappointed when i received the gift I ordered. It turned out to be very small, much smaller than advertised. Some constructive feedback, include dimensions of products.”

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Posted 6 years ago

“The parcel hasn't been delivered yet, and there is no sign of it. There is no notification for the parcel being late.”

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Posted 6 years ago

“Delivery estimate 25-29 may , its june 2 still not arrived so can't review or rate .”

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Posted 6 years ago

“the font on the vase was soo small you could barely see my personalised message.”

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Posted 6 years ago

“I’ve only received one of the three items I ordered.”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews