Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to use a different courier it arrived on a Saturday when I ordered it to come for our anniversary on the Friday was really gutted my husband couldn't have it for the right day but happy with the compass”

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Posted 1 year ago

“With my current order, I haven't received it in the specified delivery period.”

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Posted 1 year ago

Hello Marunga, Thank you for leaving a review! We're terribly sorry to know you are unsatisfied with our services. Please accept our sincere apology for the fact that your order has not been delivered to you within the expected time frame. We can see that you've been in contact with the customer service team, and they've informed you that your order has been delivered today, so we can confirm that your order is one day late. We have contacted you via email to sort the issue out. Looking forward to hearing from you! Prezzybox Team

Posted 1 year ago

“Item arrived very promptly and the actual product itself is really good quality. However, the packaging inside was broken which meant I had to fix it in order for the gift to be given. I believe there was not enough packaging to protect the product itself.”

Helpful Report

Posted 1 year ago

Dear Karen Thank you for your honest feedback! That's not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“No tracking number!”

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Posted 1 year ago

Hi Tina, Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out! Hope to hear from you soon! PrezzyBox Team

Posted 1 year ago

“Ordered a week ago. Asked for it to be delivered to a local drop off. Still waiting for it to go out for delivery”

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Posted 1 year ago

Hi Lucy, Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out! Hope to hear from you soon! PrezzyBox Team

Posted 1 year ago

“Still awaiting delivery but did reply to my email”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“1. Order was slow to be picked, packed and despatched. 2. Very badly packed causing the outer box to split and partially collapse - Chocolate bombs were all smashed! 3. DPD were extremely slow in delivering.”

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Posted 2 years ago

Hello Mike, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Presents arrived just in time but later than promised hence the 3. I was worried when I read the reviews about this company being a scam. Its not I got what I ordered and all the goods were as advertised.”

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Posted 2 years ago

Thank you so much for your kind review. We hope you will be shopping with us again!

Posted 2 years ago

“Items are quite good but was disgusted at shipping, my items had an ETA of 20/12/22, the courier only received the item at that date a full week possibly more after I placed my order. Yes I understand it is a busy time of year but no effort was made to ensure the stated ETA.”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. They were doing everything they could to get your order to you as fast as possible

Posted 2 years ago

“Arrived just in time to be my secret Santa present!”

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Posted 2 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 2 years ago

“Really great products! Not delivered on time unfortunately”

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Posted 2 years ago

“Easy to order. Unfortunately, although I ordered on 6th December I haven't had any information on goods being despatched”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered to you on 16th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Very satisfied thank you”

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Posted 2 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 2 years ago

“Item correct, paid £5.99 fir quick delivery. Ordered on Monday arrived Thursday night 7.30 pm”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Not able to provide a review years I haven't received the goods and have not been able to track the goods!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Was sent out quickly”

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Posted 2 years ago

Hey! It's good to hear your order arrived quickly and you`re enjoying your purchases. Many thanks

Posted 2 years ago

“Still haven’t received my package but very excited”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 20th November, within the timeframe of standard delivery

Posted 2 years ago

“I know the product is good because I have sent it before. However, as of today 18th Nov it still has not arrived, I paid for express delivery and it was a birthday present. Disappointed with the delivery but not the product as long as it arrives!”

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Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 2 years ago

“Excellent product. Delivery not as expected.”

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Posted 2 years ago

Hi Patricia, Thank you for leaving us a review! We're pleased to hear you're happy with a product, and we are sorry for the disappointment in delivery. We are doing our best to fix the problem and avoid it in future. Best wishes, PrezzyBox Team

Posted 2 years ago

“Order not yet received, can you tell me when I will receive it. Mistakenly deleted email”

Helpful Report

Posted 2 years ago

Hello Anne, Thank you for your review. We're so sorry to hear that you still have not received it. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews