Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of potential presents and package arrived within the timescale predicted.”

Helpful Report

Posted 1 year ago

“Super fast delivery, on a personalised item too.”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Increase Variety of gifts will be nice. Please also provide notes or cards to accompany the gift.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. We will certainly take your suggestion regarding gift notes and cards into consideration as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Everything was great except the fact that I was not able to add a message to my order. This was a birthday present. I would have liked to have been able to add a message.”

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Posted 1 year ago

Hi Lorette, Thank you for sharing your experience with us! We are extremely sorry for the inconvenience caused. Unfortunately, we are only able to add a gift message to some of the personalised items. Thank you for understanding! Prezzybox Team

Posted 1 year ago

“Very pleased with the engraved cocktail glass and arrived quite quickly. I would have liked to be able to track my parcel after receiving the despatched email you have no way of knowing how or who will be delivering it.”

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Posted 1 year ago

Hi Martin, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“A gift for someone”

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Posted 1 year ago

Hi Andy, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Prezzybox have been brilliant only let down is that they use Evri as a courier and unfortunately in our area they are horrific for missing parcels or damaged deliveries”

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Posted 1 year ago

Hi Samantha, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thank you for choosing us! Prezzybox Team

Posted 1 year ago

“Item arrived with in the time stated but although marked fragile thrown over the side gate luckily it did not break. A Change courier might be an idea.”

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Posted 1 year ago

Hi Terence Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“good prompt service”

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Posted 1 year ago

Hello Carol, It's good to hear your order arrived quickly and you`re enjoying your purchases. Many thanks! Prezzybox Team

Posted 1 year ago

“I love the items I bought,would of given 5 stars but the box items came in was damaged so the box the glass came in was damaged too”

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Posted 1 year ago

Hello Lynn, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Hi Hannah Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Parcel arrived early and very pleased with product which has been bought as a gift”

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Posted 1 year ago

Hi Jennifer, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“Paid for express delivery and it still took a week to arrive”

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Posted 2 years ago

Thank you for your feedback! The refund for the delivery has already been issued. Hope you will be shopping with us again!

Posted 2 years ago

“Efficient delivery and good presents for all ages.”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Very good but don’t buy the tabletop zen water feature. Good nicknacks for stocking fillers- delivered before Xmas so pretty good. “Calming Zen water feature” is so noisy have to torn telly up to full😀😀”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Amazing for presents”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Was good stuff came before Christmas buttock it's time that's why only 4 stars 🌟”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Fantastic! My mother loved the gift. Very warm and comfortable. Above all, a very smooth delivery process also.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“ordered a Christmas present still waiting for it”

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Posted 2 years ago

Thanks for leaving a review! We are extremely sorry for the delay in delivering your order to you. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. Due to the tracking number, the parcel has been successfully delivered to you. Hope you are happy with the purchase. Sorry again for any inconvenience caused!

Posted 2 years ago

“Surprisingly worked really well, the goals are a little flimsy, but worked well and was a lot of fun”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews