PRFO Sports Reviews

Name: PRFO Sports
Address: 333, Rue Principale, 333, Rue Principale, Saint-Sauveur
Rating: 4.83

4.8 Rating 2,907 Reviews

97 %

of reviewers recommend PRFO Sports

4.8

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

450 227 2082

Location:

333, Rue Principale,
333, Rue Principale
Saint-Sauveur
J0R 1R0

PRFO Sports 5 star review on 5th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a knife which was clearly a return, box was damaged snd knife had been used. Maybe double check your returns before selling them again? Didn’t know that this was a second hand item at full price…”

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Posted 3 months ago

“I wish I could give a zero! I have contacted this company TWICE requesting a refund and have had NO acknowledgement of receipt of these emails, let alone ANY customer service, nor have I gotten my refund; yet I am bombarded daily with new ads for this company.”

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Posted 3 months ago

“I sent an email to cancel my purchase before my order was shipped, no reply. I have sent two emails as soon as the order arrived to return the package, no reply. I also tried calling, and after 20 minutes of being on hold the other line hung up. I’m now having to call my bank to cancel this transaction….brutal!”

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Posted 3 months ago

“Delivery was delayed by a month then went to a pickup centre half an hour from my house”

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Posted 4 months ago

“I got an email to write on a review on my order. Well, to date, I still haven’t received my order. I ordered it a pair of boots over a month ago. It was shipped right before the Canada post strike so my order was in limbo. I called PRFO to see what could be done and they said they couldn’t do anything because it was already shipped with Canada post. Fast forward 3 weeks later I received a call/VM from someone at PRFO that my order will now be shipped via Purolator. A week after that, still no order so I emailed them a few days ago and still haven’t heard back, only an automated email that my order is now being shipped by another courier. I ordered my boots (and paid for them) 5 weeks ago and still have yet to receive them. Terrible service, won’t be ordering from here again.”

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Posted 4 months ago

“I'm optimistic, but unfortunately, I have not received my order. I will post another review if I receive my order. Customer service has been very helpful. 5 stars for them.”

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Posted 4 months ago

“I never received my order. Order made november 15 2024, se are now decemder 15 2024. Very disappointing for 12$ shipping”

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Posted 4 months ago

“Hi there! I’d love to leave a 5 star review but I tried to email you regarding my order and shipping and I never heard back. My order has been stuck at Canada post for a month now. The shoes I ordered is the only item on my daughter’s Xmas list and now we won’t even receive them on time. I really had hope you used a different courier at the time. What upsets me more is you avoiding my email and phone calls won’t go through to you. I really hope we see our order soon. Eva Forrest”

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Posted 4 months ago

“Still haven’t gotten order and company doing nothing to correct”

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Posted 4 months ago

“Been over 1 month now and still have not received my order. What terrible experience.”

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Posted 4 months ago

“I ordered some boots for a long trip I'm going on in the next few days. I placed my order two days before Canada Post’s strike, so my parcel is stuck somewhere. I contacted PRFO to check if they could have any other solution like sending me another pair with shipping cost to me to then return the ones that didn't make it on time, but their only answer was: “It’s not our fault, you need to wait”. Not a single alternative option, plan B or willingness to help. I know Canada Post’s strike is completely out of their control, but the way you react, and solve problems is what makes you different and you failed.”

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Posted 4 months ago

“Did not receive due to Postal strike.”

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Posted 4 months ago

“My item has been sitting in Quebec since I ordered it November 11th. It is now December 13th and I have nothing to show for it. And a refusal of refund to be given.”

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Posted 4 months ago

“I have not received my order”

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Posted 4 months ago

“I have not received my order.”

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Posted 4 months ago

“I asked for a refund due to postal strike My daughter still has not got these skis and missed her races Very poor”

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Posted 4 months ago

“The Men's-Medium size of my purchase was chosen based on of the garment's (Craft Core Nordic Training Pants) accompaning size chart - unfortunately the Medium size was too tight. Since PRFO's policy is items bought at 50% discount PFRO are not able to be returned (buyer paying to return/exchange was not an option) this purchase transaction turned out to be most unfavourable.”

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Posted 4 months ago

“Been waiting weeks for a refund for a brand new item that I sent with a prepaid Canada post label. No updates from anyone via e-mail or the website. Would probably never order from here again.”

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Posted 4 months ago

“Je n’ai jamais reçu ma commande”

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Posted 8 months ago

“I wasn't able to return my item in a timely fashion because the customer email provided to inquire about returns was not answered.”

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Posted 9 months ago

PRFO Sports is rated 4.8 based on 2,907 reviews