Primark Reviews

“ I put the pair back in the package and went to Manchester City Centre shop to refund the socks with the original purchase receipt. ”

“ I received a Christmas gift, and went to a Brooklyn, NY store to exchange. Of course I did not have a receipt for a gift. The cashier stated the policy is no exchanges without a receipt. I didn't ask for a cash refund, just an equal exchange. Not a good experience. 😕 ”

“ The other member of staff, thought I was buying the 4 items that the original girl had already refunded and unbeknown to me, added them to my bill - I bought a further 8 items. ”

“ Don't accept returns after 28 days, which is appalling as I had bought a shirt and it didn't fit I was willing to exchange for a dearer item as they didn't have a bigger size, but they could not do this or offer a refund as receipt date expired. Used to be able to take anything back without a receipt. Sizing smaller as well especially the men's clothes. Won't be buying from the again. ”

“ Exchange policy for lost reciept is ridiculous , exchanging an item unworn with tags for another item is no loss for Primark . Except I won’t be buying from there again. So there s your loss. If they at least offered an email reciept as back up they would have a leg to stand on with their draconian refund policy . ”

“ Very disappointed with Primark return policy. I recieved a dress from Primark £15 as a gift and the dress were wrong size. The next day I went to Primark and wanted to do a straight exchange, it also had tags. But because I didn't have my receipt the staff refused to do the exchange without a receipt. Primark needs to upgrade the return policy and to allow returning without receipt. I also work at a retail and I understand all sorts of customer complaints. Returning any items should allow the tills to recognise which card it was paid with. Cash/gift card etc. And it should also recognise when it was purchased. Every store has it's own return policy. Returning without a receipt should be acceptable, as soon as you scan the item it should allow the tills to recognise everything. If the item were a gift the customer had the right to get a refund and have the money back on a gift card atleast???? I'm very disappointed with Primark and I don't see any point shopping at Primark ever again!!! ”

“ In these strange time where nothing can be tried on and shops closing and re-opening , people having to isolate , couldn't believe when the woman just said no refund out of 28 days , she had receipt and still had tags on . ”

“ My elderly family member couldn't find the reciept so within a week of the purchase I tried to return the items not for a refund but an exchange, they still had tags and labels on them and you could clearly tell they were from Primark. ”

“ Terrible refund policy even with receipt and all the tags! They said they couldn’t take back a blouse I bought on Saturday and returned today. ”

“ Primark customer service the worst ever ( not in store there rules in general ) returned an item 1 day late with receipt and tags intact to be told no you can’t get a refund asked by the manager to email the company to see if they would do anything explained that I got the dates mixed up as I was going on holiday rushed back to store to take it back got a standard e Mail back about returns policy that I already knew they didn’t even reply to my response that explained the circumstances. ”