Printerpix Reviews

"They sent me a tracking number 8 days ago and I have not received my order. I checked the tracking number and it says that the post office is waiting for the package. So Printerpix printed the shipping label and may have put it on the package but they have not given it to the post office yet. I tried using their message center to resolve the issue but they have absolutely no human help, just an AI that looks at key words which makes my inquiry come out of context and cannot be solved! They just keep sending me a tracking number but have not given package to post office. If you like giving your money to a company that will do absolutely nothing to help you out if there is a problem this is a great place to do that."

"This has been a horrific experience. None of the claims on website are true. They do NOT produce projects in 1-3 days. I've been waiting 2 weeks and mine has not budged. They do NOT have a way to speak to a real person. It takes days for a response to an email and the response is NOT helpful. The positive rating is a SCAM. Submitting this review on May 1 -- see screenshot, no progress since April 22, and no explanation!"

"If I could give zero stars I would. My package never came. I ordered it a week before Christmas with rush shipping and it\u2019s Feb. 10th. Still no package. They won\u2019t refund me and don\u2019t care. I\u2019ve emailed them multiple times and all they send me is a tracking number. I had to take it up with FedEx and my bank. Don\u2019t buy from them. They obviously don\u2019t care what happens to your product after they get paid."

"If I could give zero stars I would. My package never came. I ordered it a week before Christmas with rush shipping and it\u2019s Feb. 10th. Still no package. They won\u2019t refund me and don\u2019t care. I\u2019ve emailed them multiple times and all they send me is a tracking number. I had to take it up with FedEx and my bank. Don\u2019t buy from them. They obviously don\u2019t care what happens to your product after they get paid."

"I paid extra for pre-Christmas delivery and they failed to deliver then didn't respond to requests for the delivery fee to be refunded."

"Avoid PrinterPix at All Costs \u2013 A Nightmare Experience\r\n\r\nI am incredibly disappointed with the appalling service and product quality from PrinterPix. I placed an order on December 20th, 2024, spending \u00a369.93 for six personalized calendars as heartfelt gifts for my family in Italy. This order was of great sentimental value, and I spent hours uploading photos, adding custom events, and ensuring every detail was perfect.\r\n\r\nDelivery Disaster: The calendars arrived late on January 2nd, 2025, completely missing my deadline for gifting them during my trip to Italy.\r\n\r\nHorrible Quality: When I finally saw the calendars, they were completely unusable:\r\nPictures were poorly framed, despite my careful edits.\r\nAll the custom events were gone.\r\nThe calendars weren\u2019t even in the correct language (Italian).\r\nThere was no evidence of the effort I had put into the project. It\u2019s as if PrinterPix ignored my entire design.\r\n\r\nCustomer Service Failure: I contacted PrinterPix immediately with a detailed complaint. They responded within minutes asking for photos of the calendars and the packaging, which I provided on the same day (January 7th, 2025).\r\n\r\nSince then, I have been completely ignored.\r\n\r\nI even followed up on January 15th, but PrinterPix still hasn\u2019t responded. Their lack of accountability and customer care is appalling.\r\n\r\nIt\u2019s clear PrinterPix has no quality assurance process, nor do they care about rectifying their mistakes. A simple review of the design or a confirmation email before printing could have avoided this disaster. Worse, their silence after I sent proof of the issue shows their utter disregard for customer satisfaction.\r\n\r\nIf you value your time, money, and sanity, do not order from PrinterPix. They\u2019ve wasted my time, ruined my gifts, and left me out of pocket with no resolution."

"If I could give zero stars, I would. Ordered a pack of 10 calendars as a family gift. I am a professional photographer and well versed in photo sites and making gifts. Site froze several times and I would have to log out and then log back in to make it work adding hours of extra work on a large project (30 family members). When we received the calendar several family members were missing and one calendar was incorrectly assembled. My file was correct when I checked to make sure it wasn't my mistake. After logging in again, my file merged with another one I was working one (which they shipped to the wrong address, not to mention the hours I fought their website when it refused to let me order just one calendar - I got around that after 3 days of waiting for customer service by buying a voucher and going through a secondary site). I've now been waiting over a week for the amazing customer service they tote to even respond. RUN away from this company. This is the worst photo site I have ever worked with and their customer service is a lie at best. It's not worth your time or frustration. Even if they replace my calendars I will be out time and money to try to ship all over the US since my family is no longer in town. I can not emphasize how bad they are!"