“Never got status updates for my prints. Was never notified when they were being done or shipped. They just randomly appeared at my door. The quality is garbage. There's weird wet looking spots on my prints and the canvas is lifting on the back from the frame. My pictures are not crisp and clear even though the photo I provided was. And I ordered 4 black and white prints, only one is black and white and the other 3 are more sephia. So now my prints dont match. I amd very unhappy with the quality and lack of customer service. I will never use this company again.”
“Absolutely the worst. I bought a Groupon (first mistake) and it was an absolute nightmare trying to create the project on Printerpix's website. Then the code wouldn't redeem properly and I contacted them via email once and it took four days for an unhelpful response. Then I contacted them twice via the onlne chat and the two people I dealt with were idioits and totally unhelpful and took forever and did not resolve the issue. There's more but I am so furious and frustrated that I don't even feel like finishing. Bottom line, do NOT use Printerpix.”
“I got lucky my first order in Dec 2016. 2 years later, I decided I'd like to do ALL of my annual family portraits identically. Mistake. After receiving a terrible quality order, I sent the worst couple back. They then sent a couple of "fixed" orders and even THEY were messed up. I then just reordered ALL of them at an inflated "discount" just to get identical poor quality photos. Nope. They were even worse. Of 6 photos on my wall, they're all of various orders, trying to get the best version of ea year. Mistakenly decided to try ONE more time with a Dec, 2019 family portrait. Amazingly, the order I received is significantly different than the rest--with unacceptably dark quality and poor sizing. Horrible quality--and I no longer have the motivation to send this back in. Life is too short. Won't use Printerpix again.”
“Ordered off Groupon for $19.99 then I followed the instructions to their site only to see now I had to pay another $19.99 to get the product shipped!!!”
“Don't buy from them!!! They don't ship when they say do. My blankets arrived two weeks after Christmas. The package they showed up in shouldn't have costed the $16.95 in shipping especially since it arrived USPS plastic bag and the cheapest lable.
My blankets lettering were badly crooked and almost off the blankets, the cut was very crooked and the stitching were horrible, they also weren't the size o ordered.
I wrote 20 emails and only got and automated system reply. I fallowed the steps for the return and nothing. They are horrible all the way around. Don't waste your time or money”
“Ordered a Christmas gift and they sent me a promotion. 9 canvas for $49.95-great deal until you get to shipping...$90.00! $90.00 for shipping within the U.S. most ridiculous thing I’ve ever heard. Tried contacting them no response! Left a bad review and they responded by giving me a bad email address! Don’t do business with this company! Total ripoff!!!!”
“I was waiting on a picture, and saw they had vouchers for a special well before christmas. I spent $70 on the two coupons, for two 60x80 blankets and free shipping.
When I went to redeem them, they were not free shipping (extra $28/piece) and the second code did not work. These were not random coupon codes off of the internet, they were pre paid promotions.
I went to customer service with pictures, and they had an automated reply asking my issue. I responded with receipts, pictures, everything. No reply. They illegally charged me AFTER the fact. For two blankets I ended up double paying, and they put a hold on creating.
I purchased 12/17/2019, and just got a notification they were dispatched, without a tracking number. Post cancellation.
I have been incredibly forgiving, have paid over $200 for two items (more than original cost) and almost let it go as my aunts birthday is tomorrow and it would’ve still worked despite the outrageous cost.
However, turns out the tracking number does not exist, even guaranteeing Christmas delivery, 1/8 is too much to ask?!
NEVER buy their promotional coupons DONT trust the cost you see when you order and confirm, as there will be added cost AFTER the fact. I’m taking legal action but BEWARE”
“I ordered photo blankets as Christmas presents at the beginning of December with 'guaranteed' Christmas delivery. It's now January 7th and I'm still waiting for my blankets to be delivered. I've looked at the order tracking page and it still says dispatched. It's ridiculous. Never again!”
“Printerpix ruined my Christmas! First of all I planned early because I have 2 toddlers and in order to pull it off u have too. So we took our Christmas family photo in September. I ordered my cards the 1st of December. I ordered 45 cards. I patiently wait and received 5 cards in the mail! I called and spoke with Adrian the first time and was promised this would be fixed. All I had to do was pay for the shipping on the remainder 40. Once the invoice was paid. I then called back and spoke with Adrian who stated it was fixed and 40 cards would be mailed to me. Anxiously waiting again my post man walks up to my door on Sunday DECEMBER 29th and delivers 1 CARD!!!!! Needless to say I was over the top fuming!!! But can’t call because it is a Sunday and they are closed! I call Monday speak with a representative who notices the mistake and gets her supervisor on the phone to “help” to rectify the mistake. I speak with Dominique who is a very unapologetic individual who offers to send me my CHRISTMAS cards that I originally ordered. Mind you it is now New Year’s Eve! What am I going to do with those?????? Oh and he offered to refund me the shipping which I paid twice for a mistake they made x 2! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE WHO WANTS TO ENTRUST A TIME SENSITIVE PRODUCT WITH A COMPANY WHO EMPLOYS SUCH INCOMPETENT INDIVIDUALS WHO CANNOT GET AN ORDER STRAIGHT REGARDLESS OF MULTIPLE ATTEMPTS!!!!!”
“False Advertising and wrong information when called. Got email for free shipping with $30 order and was charged $90.39 shipping for Canvases ordered.”
“They do not even deserve a 1! Buyer beware. I do not write reviews but this experience was so frustrating I thought I better help someone else out and tell them to NEVER order from them! I placed my order on Nov. 27th (they say guaranteed shipment by Christmas if ordered by Dec. 7th) Here it is Dec. 27th and still no shipment. I have called the company 5 times with promises of getting my order. I have emailed and tried chatting with NO response. DO NOT WASTE YOUR MONEY!”
“I tried to order a photo book from this company and it came out absolutely horribly. It took forever to get the photos uploaded. I followed their template, but when the pictures came they ran off into the center binding. The template had designs that would use one photo for two pages, but people's faces wound up getting cut off. It looked absolutely TERRIBLE. On top of that the book itself was not packaged well and arrived with dented corners and black dirty markings on the leather. I tried to remedy the problem with customer service, and they sent me a book with the EXACT SAME HORRIBLE PROBLEM. Complete WASTE OF MONEY. I wound up building the book and ordering from a different company.”
“I order three packages through
Groupon, after two hours on hold they would not help me or refund money for the packages I purchased. The codes kept coming in that they were used.”
“They don't deliver on time. They give different delivery times for same item on diff sites eg Wowcher, Groupon etc When tried calling cost me £5 and I got a lady speaking Spanish. Lots of emails unanswered.”
“🚫🚫🚫🚫🚫🚫 AVOID PRINTERPIX - SENT WRONG CALENDERS TWICE AND BLAMED ME FOR ADDING WRONG ITEMS TO BASKET. NO FURTHER HELP GIVEN AND PAYPAL CLAIM DENIED. OFFERED TO SEND THE RIGHT ITEMS BUT THEN NEVER DID!!! AVOID NAME WAS VICTOR 🚫🚫🚫🚫🚫🚫🚫🚫”
“🚫🚫🚫🚫🚫🚫 AVOID PRINTERPIX - SENT WRONG CALENDERS TWICE AND BLAMED ME FOR ADDING WRONG ITEMS TO BASKET. NO FURTHER HELP GIVEN AND PAYPAL CLAIM DENIED. OFFERED TO SEND THE RIGHT ITEMS BUT THEN NEVER DID!!! AVOID NAME WAS VICTOR 🚫🚫🚫🚫🚫🚫🚫🚫”
“Absolutely terrible products and even worse customer service. Ordered a jigsaw and the quality was cheap, the image was dark and blurred, it was tiny and comes with no box. It also arrived very late. Ive spent a month trying to get a refund and the few responses I got don't even make sense. They refuse to give a refund despite not providing what was advertised. It's a scam company. They don't comply with consumer law. Avoid them.”
