Printerpix Reviews

"If I could give zero stars I would. My package never came. I ordered it a week before Christmas with rush shipping and it\u2019s Feb. 10th. Still no package. They won\u2019t refund me and don\u2019t care. I\u2019ve emailed them multiple times and all they send me is a tracking number. I had to take it up with FedEx and my bank. Don\u2019t buy from them. They obviously don\u2019t care what happens to your product after they get paid."

"If I could give zero stars I would. My package never came. I ordered it a week before Christmas with rush shipping and it\u2019s Feb. 10th. Still no package. They won\u2019t refund me and don\u2019t care. I\u2019ve emailed them multiple times and all they send me is a tracking number. I had to take it up with FedEx and my bank. Don\u2019t buy from them. They obviously don\u2019t care what happens to your product after they get paid."

"I paid extra for pre-Christmas delivery and they failed to deliver then didn't respond to requests for the delivery fee to be refunded."

"Avoid PrinterPix at All Costs \u2013 A Nightmare Experience\r\n\r\nI am incredibly disappointed with the appalling service and product quality from PrinterPix. I placed an order on December 20th, 2024, spending \u00a369.93 for six personalized calendars as heartfelt gifts for my family in Italy. This order was of great sentimental value, and I spent hours uploading photos, adding custom events, and ensuring every detail was perfect.\r\n\r\nDelivery Disaster: The calendars arrived late on January 2nd, 2025, completely missing my deadline for gifting them during my trip to Italy.\r\n\r\nHorrible Quality: When I finally saw the calendars, they were completely unusable:\r\nPictures were poorly framed, despite my careful edits.\r\nAll the custom events were gone.\r\nThe calendars weren\u2019t even in the correct language (Italian).\r\nThere was no evidence of the effort I had put into the project. It\u2019s as if PrinterPix ignored my entire design.\r\n\r\nCustomer Service Failure: I contacted PrinterPix immediately with a detailed complaint. They responded within minutes asking for photos of the calendars and the packaging, which I provided on the same day (January 7th, 2025).\r\n\r\nSince then, I have been completely ignored.\r\n\r\nI even followed up on January 15th, but PrinterPix still hasn\u2019t responded. Their lack of accountability and customer care is appalling.\r\n\r\nIt\u2019s clear PrinterPix has no quality assurance process, nor do they care about rectifying their mistakes. A simple review of the design or a confirmation email before printing could have avoided this disaster. Worse, their silence after I sent proof of the issue shows their utter disregard for customer satisfaction.\r\n\r\nIf you value your time, money, and sanity, do not order from PrinterPix. They\u2019ve wasted my time, ruined my gifts, and left me out of pocket with no resolution."

"If I could give zero stars, I would. Ordered a pack of 10 calendars as a family gift. I am a professional photographer and well versed in photo sites and making gifts. Site froze several times and I would have to log out and then log back in to make it work adding hours of extra work on a large project (30 family members). When we received the calendar several family members were missing and one calendar was incorrectly assembled. My file was correct when I checked to make sure it wasn't my mistake. After logging in again, my file merged with another one I was working one (which they shipped to the wrong address, not to mention the hours I fought their website when it refused to let me order just one calendar - I got around that after 3 days of waiting for customer service by buying a voucher and going through a secondary site). I've now been waiting over a week for the amazing customer service they tote to even respond. RUN away from this company. This is the worst photo site I have ever worked with and their customer service is a lie at best. It's not worth your time or frustration. Even if they replace my calendars I will be out time and money to try to ship all over the US since my family is no longer in town. I can not emphasize how bad they are!"

"All i can say is 3 business days still no reply on the ticket\r\ni paid rush + skip the line fee for a photobook for christmas said it would be delivered by 18th when i checked out. Been on hold for over an hour now after being hung up as soon as it picked up after 1.5 hours of waiting on hold the service agent sounded like they were beating the phone on the table and hung up. i called again over an hour now still waiting. Photo book never delivered. They took my money on Saturday december 14th with rush + skip the line about $180 extra charge plus the cost of the photo book which i spent 1 week on slowly finding the best pics for my families christmas present. I spent my entire christmas budget for my family gift on this. No response to ticket for 3 business days 73 hours so far. Just an AI generated response that says to check the order tracking which says it's processing still. 5 days processing still with rush and skip this insane cost extra. I'm so sad I will have nothing to give my family for christmas now. I'm not rich this was an extreme cost for me and these people have hurt my families christmas.\r\nThe photobook at checkout said delivery by December 18th Today is december 19th still not shipped\r\n\r\n\r\nupdate 12\/19 got through to customer agent indian call center. They just read the website to me about that the item is still shipping within 24 hours and will have 2 day fedex tracking on it. I asked for them to refund the rush order and skip the line because their own policy shows the skip the line fee will process your order within 2 business days she said \"i will try to do that but it should arrive before or on christmas I think\" I said I'm confused ups does not deliver here on christmas in fact they aknowledged that our local ups distribution is closed on christmas day and Fedex is the same. Just upsetting. It puts me in a predicaement should i wait or should i call my bank report that they breached the contractual sale agreement and have a local photo company do this for me for a bit more and just put it on my credit card. This company is built to destroy your faith in online printing use shutterfly next time. I should have just paid extra but once they get you in on that website software and you spend sometime you don't want to quick and redo it on another site because you have so much time invested. As of right now 75 hours still not reply to a ticket though Order number 64539735 (because they try to get these removed stating not a real customer)"

"Shipping is Outrageous!\r\n\r\nFirst I am an amateur Astrophotographer and we had calendars made for Christmas gifts. The calendars themselves came out great. I purchased 3 vouchers for 10 calendars during their BF sale. 1st issue: you can not use more then one voucher per order. I therefore had to place 3 separate orders, not ideal. Now for the real Kicker: Shipping was $70 per order!! That's correct $7 per calendar! All 3 orders were shipped on the same day. One came one day, another the next, and I'm still waiting for the third. How was the packaging? One would think at $70 it would be packaged very very damage proof. But no it was just a basic cardboard box, no padding, no plastic wrap... In fact you can actually see the calendars on each end."