Profile Pensions Reviews

Name: Profile Pensions
Address: Norwest CourtGuildhall StreetPreston, Preston
Rating: 4.63

4.6 Rating 309 Reviews

94 %

of reviewers recommend Profile Pensions

Company Reviews

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Phone:

01772 977426

Email:

contact@profilepensions.co.uk

Location:

Norwest CourtGuildhall StreetPreston
Preston
PR1 3NU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the pension was in three place now in one”

Helpful Report

Posted 9 years ago

“Thank you for looking into my previous pension and pointing out the extra charges and where I could make savings, and recommending a better performing pension that also came with a personal advisor and the ability to track it's performance online. Much appreciated Mr Khan”

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Posted 9 years ago

“The transaction was very easy and staff helpful and friendly”

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Posted 9 years ago

“Very helpful and professional. Great customer service and will definitely recommend others.”

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Posted 9 years ago

“The whole process from start to completion was very easy and everything was explained in easy to understand communication an excellent job well done”

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Posted 9 years ago

“I found your company and staff very helpful made it easy to understand very pleased”

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Posted 9 years ago

“Profiles Solutions were very diligent and always kept me informed with my pension progress with phone calls.”

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Posted 9 years ago

“Positive, Knowledgable & encouraging”

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Posted 9 years ago

“The review was courteous and undertaken in an unhurried yet efficient manner. Details were given and questions answered as issues arose. Research was undertaken by listening and seeking our mind on matters, both in wider and specific contexts. We experienced a 'personal' service. The overall feeling was that we were in trustworthy hands.”

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Posted 9 years ago

“Overall a good service but it would be nice to have progress updates.”

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Posted 9 years ago

“The original assistance and advise was satisfactory but once I had confirmed the transfer, there were no updates until the transfer was complete. All correspondence came from my current Pension provider and it was at this point I was advised by my current provider that my pension had decreased and even though it had decreased I would still be charged the same fee by Profile. The fee was 4.5% of my pension at the initial discussions, I took a month or so to digest the information and make a decision, I was never told that if the pension amount dropped the fee would still be the same. I was under the impression the fee would be 4.5% of the transfer amount. The pension had already been transferred by the time I received all the correspondence. However, I did manage to cancel under the 30 day right to cancel scheme and currently everything is in the process of transferring back to my original pension provider. I would not recommend using Profile, as I stated at the beginning of this feedback, they were very accommodating at the beginning but once you moved forward with their proposed scheme, the customer service and attention to detail falls by the wayside.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, here at Profile we take your concerns seriously and in this instance we are sorry you have not been satisfied with the service offered. We are currently assisting with your cancellation request and can confirm this is underway and no fees have now been charged. Thank you.

Posted 9 years ago

“Alan Pitt very helpful and explained every concern I had about my pension in a simple but precise manner.”

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Posted 9 years ago

“Very professional and good advice given. Hopefully pension will perform much better than previously.”

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Posted 9 years ago

“Helpful, all well explained, friendly. Whilst I know next to nothing about performance of funds / pensions in general, I sensed I was talking with people who certainly did, and I feel comfortable shifting previous plans into a new plan as recommended.”

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Posted 9 years ago

“Quick easy to swap with competitive rates. Now we wait to see how funds perform. :)”

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Posted 9 years ago

“Very friendly and helpful team every phone conversation was dealt with in very professional manner. The firm who I was transferring my pension from were dragging things out but each time I phoned your staff did everything they could to help things progress and when they had answers from the other firm I was updated accordingly and nothing seemed to be too much trouble.”

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Posted 9 years ago

“Profile has been good. It has delivered as stated on time.”

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Posted 9 years ago

“Very easy to deal with and the financial advisor explained our options in clear layman's terms. We also found their after sales service and assistance with all of the paperwork was invaluable. A pleasure to deal with.”

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Posted 9 years ago

“I found the advisor very helpful and was not pushy at all.”

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Posted 9 years ago

“The whole process was a lot easier than I thought and was explained very well.”

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Posted 9 years ago

Profile Pensions is rated 4.6 based on 309 reviews