“Proozy sells amazing products and offers excellent prices!! Customer service reps are vigilant in their efforts to address concerns and help and support customers! Thank you to Kadeen, Kari and others who do a great job representing their company and servicing buyers!! Bravo!”
“I ordered sunglasses as a Christmas gift. Was getting close so I emailed to inquire about a timeline. No response. After Christmas got an email that my order was canceled. Next day Proozy had them in stock again for double the price. Still haven't had a reply. Can't give negative stars so 1 it is.”
“Here's the email I sent Proozy with their caring response. Morons when it comes to customer service.
Dec 27, 2024, 5:02 PM (2 days ago)
Ordered on Dec 15th, UPS tracking says it will be here Dec 31. 16 days. Pathetic.
Proozy Support via sendgrid.net
9:31 AM (55 minutes ago)
to me
Hello Steven,
Thank you for getting in touch!
We're excited to let you know that your package, associated with order #4770620-P, is now on its way to you. To conveniently track the progress of your package, please use the following link:
Tracking Link: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=92612903033489553001690510
We genuinely appreciate your business, and we're committed to ensuring that your order reaches you in a timely manner. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing us, and we look forward to delivering your order to you soon!
Sincerely,
Muneba
Proozy Customer Service
https://www.proozy.com”
“Investment fraud is growing hugely and I advise the public to stay away from these fraudulent companies. For those who are victims to these scams like myself, I strongly recommend you to approach an Ethical Hacker. I invested $250,000 and was unable to get my hard earned money back from an unregulated company that kept demanding for more deposits. (Rose Hoover) has successfully recovered investment for their clients. I have to hire them as well and they did not disappoint me, they recovered all of my money back into my account. You can reach out to them also Via:::.
Email:: rosehoover 90 ( @ ) gmail . com.
WhatsApp:: +1 ( 301 ) ...409... ....2753.......”
“I placed order on 7/26. Sent approximately 12 emails requesting update or status of order . No response ever received no answer to amy email sent. Totally unacceptable. It's been 30 days with no product and 0 response.”
“The worst experience buying something online. It took them 8 days to process the order but they charged my credit card the day they received it. When I sent them a message that I wanted to cancel the order they said I couldn't because it was processed. They said I could return the items and not have to pay the shipping fees. So they have yet to refund my credit card for anything. I would highly recommend not using this company. I wish I would have read all these negative reviews before. That's on me.”
“Don’t ever buy anything from Proozy !! I only received part of my order a refuse to answer where the rest of it is. I’ve had to put a block on the rest of the payment that’s suppose to go to Proozy. Will be contacting the BBB to let them know there a scam company.”
“Ordered 2 items and it took more than 10 days for package to arrive and the expensive item of the 2 not in package. Customer service says they will let me know when the item ships again. Been 2 days no further communication or tracking. Looks like i might have to take it to credit card company to get refund”
“I initially thought I was getting a great deal on a new pair of sandals, but unfortunately, what arrived was far from my expectations. The item resembled a used return packaged in a damaged box, which was disappointing. Proozy appears to sell open box items as new, despite advertising otherwise. Despite multiple attempts to reach out, I have received no response other than automated requests for pictures of the issue. This lack of communication and service reflects poorly on the company. Take your business elsewhere.”
“Return policy is unfair. They charge you $8.99 for shipping and if after 30 days a restocking fee of 15%. I ordered a jacket which the ad states it would be a warm winter jacket. It is more of a Spring jacket with fur on the outside. I am very disappointed. The jacket was suppose to be a Medium but their size does not fit to what a Medium size should be. It was too small for me. I weigh 130 lbs and I am a size 7. A medium should've fit me. I can't even zip it up.”
“I ordered my typical size in leggings (XXL which are advertised as US 18-20, which is what I wear). They are waaaaaay smaller than advertised. When I went to start a return, I found out that they charge $8.99 to return items!!!!!!
I contacted Proozy on Saturday and didn't hear back until Thursday. They said that unless I want store credit, I have to pay $8.99 to return items that are incorrectly marked as far as the size. Unacceptable. I will never buy from Proozy again.”
“Ordered 3 pairs of Calvin Klein shorts, all size large and in different patterns. Received my order however one pair of shorts were size ch/small. I reached out to customer service who surprisingly answered my issue very quickly. The problem I have is the replacement (in my size) is being sent HOWEVER it is NOT the same pattern that I ordered. I do not like the pattern they are replacing it with. It has "Calvin Klein" plastered all over the shorts. Explained that I will never wear them. I do not buy or wear "free advertising clothing". Besides, these are ugly to me. They refused to replace with the one I ordered and did not give me the option to chose another replacement. Photo is of the replacement.”
“I had great experience with the customer service department regarding a discount issue. The representative resolved the issue fairly quickly with my satisfaction.”
“Initially, I did not receive my package because it was put in a neighbors mailbox. I emailed Proozy and they answered me right away .They asked me to give it a few days to see if anybody received my package by mistake. I emailed to let them know that that was exactly what happened. I now have my product, and I’m very satisfied with it and the company.”
“Stay far away. This scam site has a warning on their Better Business Bureau profile. They put recurring charges on your credit card and don’t deliver the goods.”
“Wow, the person that helped me was so easy to deal with and pleasant. I had a return due to needing a different size and it couldn’t have been a better experience!”
“I have been using Proozy for amazing savings for about a year and downloaded the app 3-4 months ago. The products, prices and SERVICE from Ashley have been awesome! Highly recommend!”
“I had issue with my credit card while trying to purchase some items on Prozzy. I emailed support and explain my situation the problem was fixed in minutes the person that helped me was very nice and very helpful”
