“This is the first time I am ordering and Proozy team just cancelled it without a proper reason.
I am never going to order with you and this would be my first and last order.
It was not a good customer experience.
Order #3680077-P”
“By mistake I ordered a wrong size of clothing. I had emailed them stating the concern. Immediately without any further questions they responded saying that they have updated the size and that's what will be delivered. First time I'm seeing a customer service with a prompt resolution other than complicating it. Customer service agent name is Corin. Special mention to her kudos guys.”
“I have not received my order yet as I placed it yesterday, but I emailed Proozy shortly after I placed the original order and changed the size. They were most accommodating and helpful.”
“I've bought a few items from Proozy, and I've had nothing but good experiences with receiving the items and with the items themselves. The one minor issue occurred when I was notified that my item was delivered, yet it wasn't at my home. I emailed Proozy Friday evening and received a response first thing the following Monday. The email suggested that I allow five business days for a delivery error to correct itself before asking them to take action. I received the item that day, and I found that Proozy had emailed me again to ask to confirm that I had received it. I know that I can buy from Proozy and that any problems will be quickly resolved. Proozy cares about its customers!”
“I used proozy for the first time yesterday upon advice from my daughter who was so happy with them and after ordering spider sweaters I forgot to do the code she gave me I called them the immediately added the code refunded the original price I paid and were very helpful making in todays world they REALLY DID HELP AND CARE amazing company”
“I accidently put down the wrong city and state. My product was sent back to them and they kindly resent it to the correct address. Not a lot of companies go out of their way to help other. So grateful!”
Hi Amy,
We sincerely appreciate you taking the time to share this review. We aim to provide excellent service. Our team is trained to go above and beyond for our valued customers.
Thank you very much!
-Proozy Team
“I’ve ordered several items from Proozy and have been very pleased. Only item I have ever returned was handled very professionally and with excellent Customer Service by their Support Team.
Very happy customer!”
“Proozy is fantastic. You have a good selection of items, great prices and very fast shipping (I just received my order today.) I will be buying from you again.”
“At first I thought this was a scam site because I saw Calvin Klein leggings for 15 dollars v. 49. I ordered them and it did take almost 3 weeks to get here and my tracking number didn't work but...my stuff finally did come and I'm in love with both the price and product. The long shipping time is worth it. It's a real site too 😅.”
“Bought 3 pairs of UA joggers. All of them are fake. They all shrunk after 1 wash and the black pair faded.
I have UA joggers that are over 5 years old and have had none of these problems.”
Hello Joe,
I am sorry to hear about your recent negative experience. All of our items are new and 100% authentic. If you are not satisfied with the items then I will be happy to provide you a return label for a full refund. Please contact me directly: bryan@proozy.com so I may further assist you.
“On two separate orders, the items (sweatpants) I purchased were apparently not available and replaced with other items I did not want. A total of 3 pairs of sweatpants were different than what I ordered (2 pairs were correct). Furthermore, all three pairs of the wrong items were not enclosed in plastic sealed wrappings as were the two correct items leading me to wonder if I was receiving brand new pants rather than returns from other purchasers. My attempt to return items using their website online form was useless as there was no way to complete the process. Beware, if you purchase from Proozy, you may get whatever they choose to send (and not what you ordered) and rectifying the problem is a challenge to say the least. I won't use Proozy in the future.”
Hello David,
We are sorry to hear about your recent negative experience. We apologize that the wrong style of pants was sent to you. We have issued a full refund for the order without the need to return the items. Please allow 1-3 business days for the transaction to process. We are here to help you should you have any other questions.
“Customer service does not respond. And watch your sale prices. A hoodie will be 40 bucks. But there is a 50%sale. In 2 weeks that exact same hoodie is 100 bucks. But you are in luck. It’s 80% off. So it’s the same 20 bucks. And a few time you will think you clicked on an item. But what pops up is a very close item in the same brand but different. Once you understand that they lie you can get some good deals if you understand the sale price is the normal price”
