“Amanda at Customer Service was very prompt and very patient with me (I am computer "illiterate" and she stayed on the line and told me how to proceed)! They were very fast to credit my account! I am very pleased with their Customer Service!”
“Took about 3 weeks to receive my order but through no fault of Proozy. The mail delivery service delayed it. Customer service was helpful, friendly.
I'll stay as a customer! Can't beat the prices.”
“Do yourself a favor and don’t ever buy anything from Proozy. They have the worst customer service ever. I place an order since May but never receive my package as well as my refund back. Contacting with customer service through phone and email, but they give me attitudes. I am asked by dumbest question ever: how I know my package is delivered if I am not there. Seriously?!? I am not sure if they know what the email notification is. Then, they ask me to sign in the Affidavit and state that my case will be solved in two weeks. I send them the document that they required and even sent another email for the next day to confirm. I receive no email or phone from them since then. After 6 months, I finally reach them out as the suggestion from my bank to get the proof of cancellation for this transaction. Proozy once again brings me down by saying that they only receive a blank document, which makes no sense to me because I sent them an other following email after I send them the document. Hence, I request the screenshot as a proof of the blank document that they stated but they play the silent game again. If Proozy truly value their consumer and intend to solve customer concern, why don’t you inform me instead of remaining silent all these time. Do not do business with this kind of careless and irresponsible company if you want to face all these crazy things!!!”
“This is the first time I am ordering and Proozy team just cancelled it without a proper reason.
I am never going to order with you and this would be my first and last order.
It was not a good customer experience.
Order #3680077-P”
“By mistake I ordered a wrong size of clothing. I had emailed them stating the concern. Immediately without any further questions they responded saying that they have updated the size and that's what will be delivered. First time I'm seeing a customer service with a prompt resolution other than complicating it. Customer service agent name is Corin. Special mention to her kudos guys.”
“I have not received my order yet as I placed it yesterday, but I emailed Proozy shortly after I placed the original order and changed the size. They were most accommodating and helpful.”
“I've bought a few items from Proozy, and I've had nothing but good experiences with receiving the items and with the items themselves. The one minor issue occurred when I was notified that my item was delivered, yet it wasn't at my home. I emailed Proozy Friday evening and received a response first thing the following Monday. The email suggested that I allow five business days for a delivery error to correct itself before asking them to take action. I received the item that day, and I found that Proozy had emailed me again to ask to confirm that I had received it. I know that I can buy from Proozy and that any problems will be quickly resolved. Proozy cares about its customers!”
“I used proozy for the first time yesterday upon advice from my daughter who was so happy with them and after ordering spider sweaters I forgot to do the code she gave me I called them the immediately added the code refunded the original price I paid and were very helpful making in todays world they REALLY DID HELP AND CARE amazing company”
“I accidently put down the wrong city and state. My product was sent back to them and they kindly resent it to the correct address. Not a lot of companies go out of their way to help other. So grateful!”
Hi Amy,
We sincerely appreciate you taking the time to share this review. We aim to provide excellent service. Our team is trained to go above and beyond for our valued customers.
Thank you very much!
-Proozy Team
“I’ve ordered several items from Proozy and have been very pleased. Only item I have ever returned was handled very professionally and with excellent Customer Service by their Support Team.
Very happy customer!”
“Proozy is fantastic. You have a good selection of items, great prices and very fast shipping (I just received my order today.) I will be buying from you again.”
“At first I thought this was a scam site because I saw Calvin Klein leggings for 15 dollars v. 49. I ordered them and it did take almost 3 weeks to get here and my tracking number didn't work but...my stuff finally did come and I'm in love with both the price and product. The long shipping time is worth it. It's a real site too 😅.”
“Bought 3 pairs of UA joggers. All of them are fake. They all shrunk after 1 wash and the black pair faded.
I have UA joggers that are over 5 years old and have had none of these problems.”
Hello Joe,
I am sorry to hear about your recent negative experience. All of our items are new and 100% authentic. If you are not satisfied with the items then I will be happy to provide you a return label for a full refund. Please contact me directly: bryan@proozy.com so I may further assist you.
