“I ordered a golf jacket on Dec. 6th . I received an email saying I would be updated on its delivery on Dec. 8th. Sunday Dec 12th I emailed Proozy asking where my golf jacket was , I received an email back saying they were closed on Sundays and someone would get back to me . By Wed. the 15th when nobody contacted me I tried calling the customer service phone number and the automated system said that all their agents were busy and they would call me back. nobody called back . I tried calling the next day and got the same message , again nobody called me back.”
Hello Shawn,
Thank you for leaving a review. We are sorry to hear your experience has been negative. We aim to get back to our customers in a timely manner however our response time has been affected due to a high volume of tickets during the holiday season. We do show that your order was received shortly after and within the shipping time frame. Please let us know if you have any other questions or concerns.
“Sent wrong size shirt that was 20 dollars plus shipping. They sent me a return label so I returned it and they sent me 13 dollars back. Emailed multiple times to correct with no help at all. Shorted me 16 dollars. Be real careful on returns.”
Hello Todd,
We are sorry to hear about your negative experience. According to our records, only half of the order had been sent back. We have corrected the refund amount to reflect half of the order. You have received a confirmation for it. If there is anything else we may do to assist you, please contact support@proozy.com
Thank you!
“Warning. Their return policy is short
Their return policy is only 30 days . Bought a $60 spider jacket for my brother and I didn’t get to see him till a few weeks after and it is too small.. definitely not accurate size fit ,. They refused to return, exchange or give me credit .. think during a pandemic they should revisit their return policy to Be more customer service friendly. Will not use again And will warn friends.”
Hello Liz,
Thank you for your feedback. We currently have a holiday return policy that allows returns within 60 days once the package has been received. Our usual policy is 30 days once the package has been received. Unfortunately, your order is outside of 60 days and we are not able to make an exception however we thank you for your comment and feedback.
Please contact support@proozy.com should you have any other questions.
Hello Richard,
We do apologize for the delayed response to your request. We have a replacement on it's way to you via USPS. We have contacted you directly with more information. Please get back to us with any questions you may have.
-Proozy Team
“Company to avoid; customer service is nonexistent
9SEP21 (the one star would be a no star or less if that was possible)
Rec'd a Steve Madden coat that once laundered (using appropriate instructions attached to garment btw) fell apart. Attempts to contact Proozy by contact form failed repeatedly. Phone number that is U.S. Central time had recording saying office closed, this at 1528 hrs., when hours given as closing at 1730 hrs. Engaged in chat which was over 45 minutes with loooong pauses requiring prompts (do they want you to go away...methinks yes) which did not resolve issue (replace or refund). Was finally told they would "email me" instead of resolving on chat...
Note: did receive email denying refund saying item had been washed (which is when it fell apart).”
Hello Terry,
I am sorry to hear about your recent negative experience. We aim to provide a quick and efficient service via the chat feature on our website. However, when it comes to resolving a more intricate concern, it is best to communicate via email so we may better assess the situation and make it right for you. After further examination, we were able to spot the anomaly. We have issued a full refund on your order without the need to return the item. Please let us know if there is anything else we may do to rectify the situation.
“I purchased two underarmor sweatpants and they are clearly knock offs - very poor quality, itchy, this awful somewhat elastic.
Their website says they have a hassle-free return policy. I do not consider me having to pay for shipping to return poor quality knock-offs to be hassel free.
Do not buy from here as the customer service is not helpful and just copies and pastes canned responses, the products are also poor and knockoffs - very uncomfortable and itchy.”
Hello,
We are sorry to hear that the items are not quite what you were expecting. We have sent you a return label so you may send back the items for a full refund. If there is anything else we can do to make this right, then please contact us: support@proozy.com We will be happy to help!
“Ordered 4 adidas sweatshirts. Two 3T’s and two 4T’s . None of them would have fit a 18 month old . The opening for their head was half the size it should have been . They all had different length sleeves even the ones that were to be the same size . All had different lengths and super short at that . Send customer a email with the pictures and their reply was “ our team looked at the inventory and have not found anything issues that your having !!!!!! Apparently they sell brand name clothing that didn’t pass I inspection to be sold at legit stores .”
Hello,
I am sorry to hear that the items did not fit as expected. We have a 100% Satisfaction Guarantee. I will be happy to send you a return label so you may send the items back for a full refund. Please contact bryan@proozy.com with your order number.
Thank you!
“Who charges for returns in this day and age? Oh, Proozy does. What a rip off. They have such great deals on clothes, but if they don't fit or you don't like them, you're pretty much forced to keep them because they charge more to return them than to ship them out.”
Hello Tianna,
I am sorry to hear about your discontent with our returns policy. We offer free exchanges, returns do have a $7.00 deduction for the label that we provide. You may send the item back by your own postage to receive a full refund. I will be happy to send you a courtesy return label. Please contact me at bryan@proozy.com. Thank you!
Hello Joe,
I am sorry to hear about your recent negative experience. Our certified origin email addresses are: support@proozy.com (for order details) & deals@proozy.com(for email deals newsletters) Our company has no interest or intent in propagating malware. We will be happy to take a closer look at your case for specific details. Please contact us at the email mentioned.
“I ordered 3 items 2 weeks or more ago and my PayPal was charged and now my account says i have no prior orders. I'm really upset. Customer service never answered the phone and i have not received my products.”
Hello Michelle,
We are sorry to hear about you negative experience. We take customer satisfaction seriously. We have contacted you directly with information regarding your package & how we have resolved this issue for you. If you have further questions, please feel free to contact us directly.
“We need a fakespot for the reviews left here..... Proozy has nothing but substandard junk that I am not sure Goodwill would put on their shelves.... and that is if you get it. They ship with FedEx Ground that subcontracted and always changing drivers, may leave in the neighbor's yard, across town or wherever. Their customer service will promise you anything, but like some shipments, never delivers....”
Hello Joseph,
We aim to provide the best service & clothing at the best prices. It looks like we've missed the mark for you. We will be more than happy to make this right. We've reached out to you directly with more information.
“2 purchases, 2 bad experiences. Clothes were obviously seconds, sizes are unpredictable and their return policy is worthless and cost prohibitive for the customer. I've learned my lesson will not be a return customer”
We are sorry to hear about your recent negative experience. We want you to be fully satisfied with every Proozy order. We've issued a full refund on your order without the need to send the items back. We will also express your feedback to upper management regarding our return policy. Please let us know if there is anything else we can do to improve your experience.
“Scored a really good deal on a Reebok Men’s Jacket and without any warning whatsoever they sent an email stating that my order was refunded (funds never showed back into my bank account) I also have another order for a Women’s Under Armor sweatshirt and True Rock leggings. Just waiting until I get screwed on that one too. From the looks of other reviews, I wouldn’t waste your time buying anything. Should’ve known to read reviews before buying.”
“You should completely avoid this site. They have nothing they are selling in stock and eventually will refund your order, well minus shipping cost. For some reason I still had to pay for shipping cost for an item they did not have and never shipped. I had to call and complain to get them to do anything. Likely many people get robbed by Proozy this way.”
“Bad customer service. Unfortunately, they have changed for the worse. You can no longer talk to an agent, never return your calls when you leave a message, and when you purchase something based on their wrong size chart, they refuse to accept returns or exchange! Stay away from them.”
“I’ve ordered before I read these reviews and I’m already regretted I wish I can cancel my order. I’ve more stuffs in my cart I’m going to remove them now!”
“Order UA shirt almost a month ago and haven't received it, asked for refund and was told I can return it when it finally arrives for $7 only paid $20 for the item. Horrible company do not order, customer service is a joke and products might come or not.”
“I came across the website Proozy.com and found what seemed to be good deals on brand name merchandise. I found a deal for men's Under Armour Heatgear t-shirts, 5 for $55. I ordered 5 for my husband, one in each color offered. When they came to the house I took the tags off and put them right in the wash, which is what I do with all new clothing. My husband put one of the shirts on yesterday and said there's no way it's a real Under Armour shirt. When I took a closer look at all of the shirts I realized that he was right. They are so thin they are completely see through, they have no stretch to them at all, and I can see where all the logos and tags were ironed on and the outline around it. Some logos are already cracking after 1 wash and the tag on the inside does not resemble the traditional Under Armour tags at all. They are nowhere near the quality of real Under Armour merchandise. Upon realizing this, I researched reviews for the website more and found a few reviews from recently that stated the same thing about the merchandise not being authentic.
I emailed the company with my complaint asking for a refund and received an email back guaranteeing that their merchandise is 100% authentic and saying I could return any unworn, unwashed, new with tags merchandise (which of course mine is not). I responded to this reply in greater detail and received a reply back with WORD for WORD the exact same response I was given before.
STAY AWAY from this website. Their merchandise is not legitimate.”
“Received 5 under Armor heat gear T-Shirrs today. Opened first shirt, super thin almost see through material with loose threads on most seams. Compared to heatgear shirt I picked up at Marshall’s and there are no authenticity tags amongst the other tags UA includes on the inside of its shirts. Where UA silkscreens the size and type of shirt and fit, proxy shirt says UA made in Bangladesh in large letters. 1st photo is Marshall’s shirt,, second and third are the proozy showing how thin shirt is and silkscreen around neckline. I contacted UA and they verified these are counterfeit. Then Proozy is making me pay $7 to send this garbage back.”
“Bad customer service. I ordered 3 items, two pairs of sweatpants on one order and a long sleeve on another order. Two fedex tracking numbers. I got a pair of sweatpants and the long sleeve in one package but the other pair of sweatpants never arrived. I inquired with customer service but they insisted my package had been delivered even though I was waiting on one more package. Not very helpful or friendly. Still waiting on the sweatpants.”
