Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 424 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 424 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”

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Posted 16 hours ago

“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”

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Posted 18 hours ago

“Great Service from Jim.”

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Posted 21 hours ago

“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”

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Posted 1 day ago

“Public storage should tell people that 6 months after you rent a storage unit , they raise the rent almost 50% higher..My storage was $62.00 ,I went to pay the next month and it said $117.00 . I contacted them and they said that the rent went up . That is almost double the normal rent..SO BEWARE THEY DONT ADVERTISE THAT THE RENT WILL ALMOST DOUBLE AFTER ABOUT 6 MONTHS.”

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Posted 2 days ago

“I was mistreated at a PS facility but eventually received a call from Public Storage management and had my issue completely resolved. Glad to say there is still some accountability and customer service even from the big guys. I would use Public Storage again.”

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Posted 3 days ago

“PAT IS AMAZNG. My storage unit is PVB...Pat handles properties NO matter where she is incredible! Hats off to Pat! Meredith”

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Posted 4 days ago

“Just moved back to Colorado and moved into town. We emptied our box truck at the Littleton location. Thank you Grace for making it a great experience.”

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Posted 5 days ago

“I am extremely disappointed in the customer service provided by the regional manager, Lisa. She lacked empathy and continuously spoke over me when I tried to discuss my concerns about a rate increase. On top of that, the information she provided was inconsistent with what I was told previously. I recently received a rate increase of 47%, which is outrageous. After reading numerous negative reviews, I now realize that I am not alone in this experience. It feels like Public Storage is taking advantage of its customers by implementing drastic rate increases that push people out. I understand that businesses need to adjust rates to account for costs, but a 47% increase is unreasonable by any standard—unless, of course, you are Public Storage. I would not recommend this storage facility to anyone who values their money. I strongly believe that states should establish rental increase caps for storage facilities, similar to those in the rental housing market. It’s unfair that Public Storage can implement such steep increases with only 15-30 days' notice. With the rising cost of living, they should strive to be fair and consistent. For reference, the average cost of a 10x20 storage unit in Lynnwood, WA is approximately $273 per month, based on current market data. Public Storage’s pricing and policies are well above this and feel exploitative. Avoid this company if you can.”

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Posted 5 days ago

“When I moved in to Public storage, I wasn't told that Public storage raises your storage by over $70 every 6 months. And like I said not by a few dollars but over $70 at each time. The two ladies working were nice at first but when I said to one of them. If I could talk to someone about lowering my bill. Then she had nothing to say no offers to lower my bill. From a bill that started at $180 after one year my bill would have been $337.00 a month starting February first. So after telling my kids how much my bill was going to be on February first. And with me being on a fixed income. Yesterday they came and moved me out of public storage and it to a more reasonable place. And I will tell everyone unless you have over $70 for every 6 months with public storage to be added to your bill. Don't Do It look somewhere else.”

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Posted 6 days ago

“As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.”

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Posted 1 week ago

“I rented 5x5 storage in Miami in November 2023 at the price of $51 pm. They increased the price in June 2024 to $73. I’ve just received an email that the rent will be increased from February 2025 to $91!! This company is worth $52.35 billion! Stop this! Do not rent from them. They have just acquired Simply Self Storage for $2.2 billion, and are looking to buy Life Storage. Unless you like to throw money away, do not rent from them”

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Posted 1 week ago

“I went to Public storage on McKellips in Mesa AZ. New manager Q (it’s her name) was very nice: friendly, attentive, knowledgeable, and very helpful. I had a couple of questions and Q gave me perfect explanation. It’s a second time we are getting a storage unit at that location, and we never had any problems. All our items are safe and secured. Thank you very much! We appreciate you!”

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Posted 1 week ago

“Just moved out of my Public Storage unit. Awful company, mostly a cash grab with little consideration for customer. If it were not for employees Osman and Dolly before him (who were excellent and very helpful) I would have left a long time ago. Mainly the problem is that they seem to expect one person to run the whole place at any given time and it can't be done. If I needed to talk to a person I had to wander the halls and find where they were cleaning. Never enough carts, automatic doors and elevators go down often. Elevator was out for a week once. Never again.”

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Posted 1 week ago

“I had the best experience I’ve ever had with a storage company at Public Storage 28028 and Ms Debra! She went above and beyond to not only help me with lowering my costs but also erasing some unnecessary fees in a truly difficult time of my life! Will never go anywhere else for my storage needs!”

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Posted 2 weeks ago

“I would like to recognize "Erick" at the Public Storage at 5180 S. Dort Hwy in Flint, Michigan. Erick is a hard working Employee. I have an indoor unit and I saw all the floors mopped and it smelled so clean. Honestly, he is the only employee that mopped and cleaned the area. He is very polite and professional and very helpful. Good Job Public Storage for hiring this young man! I give ⭐⭐⭐⭐⭐”

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Posted 2 weeks ago

“Julie in Colorado Springs was helpful when searching for a storage unit. She helped me find the right size to store my belongings. She was friendly and knowledgeable, the unit was just right and the place looked new and was clean. If and when I need a unit again I know where to go. Thank you Julie!!!”

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Posted 2 weeks ago

“Thank you to the wonderful person jovett Jackson who had helped me she's very experienced excellent customer service professional and she explains everything in details store number is 28025 and 77933 she goes over and beyond she's always there always answers the calls and is very helpful each and every customer and very nice polite and understanding and kind thank you very much public storage CEOs for hiring her”

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Posted 2 weeks ago

“Robin in Indianapolis was very helpful today in a call about our rental fees. Thanks!”

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Posted 2 weeks ago

“The storing is ok even though contract says “no pets” that’s because each unit comes with its own pets that soil and chew up belongings. My biggest complaint is that there is not one single location that accepts cash that always has a person working. I am sick of wasting time, money and gas driving around just to try and pay rent. Never have I, in 60 yrs, had a company make it so difficult to accept money...legal tender. The few folks that I have run into working where I store are really super young lady’s. A few have been down right ugly, condescending and rude by how they talk to me and accusing me of sleeping when I stop to sit in my truck and rest while at my unit. Do better. Cash is legal tender in the US.”

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Posted 2 weeks ago

Public Storage is rated 3.5 based on 424 reviews