Public Storage Reviews

Name: Public Storage
Rating: 3.45

3.5 Rating 449 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 449 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to public storage in Summerfield on 441 Janet helped me. She is amazing she changed everything about my experience and opinion about public storage. Thanks Janet you're amazing.”

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Posted 2 days ago

“This morning I rented a storage space at the Wayne NJ branch to facilitate the move from my house to a smaller apartment. Ryan, in the store showed me all the available options and guided me through the necessary process and paper work to close the agreement. Ryan did it in a very attentive and professional manner. Thanks Ryan. My review is five stars for their service.”

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Posted 4 days ago

“Your Del Amo Blvd, Torrance, CA facility is one of the best. We used three different ones previously and this one was wonderful to work with. Their Customer Service is one of the best we ever experienced at any Public Storage facility. Andrew was very courteous, friendly, and responded to my many questions professionally. He assisted us with closing off our account and advised that we would receive a confirmation by email, which we did almost immediately after speaking with him. Thank you, Andrew for a job well done! We appreciate all the great service we received for many years from everyone and definitely recommend this facility.”

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Posted 1 week ago

“I’ve had a storage unit with this company since 2019, and I have watched a transformation ( with employees & service) throughout my entire experience. And I must say, Ms. Kiaran has been an exceptional representative. From the very start, she’s always gone above and beyond to ensure that my needs were met, and that I felt taken care of. Her customer service is top-notce! Empathizing with me through my hardships ( actually getting on the phone with higher management) to help me, checking in periodically, and assisting me during my move-out process. Kiaran is always professional, kind, and genuinely interested in making sure everything goes smoothly. It’s rare to find someone so dedicated and thoughtful in customer service, and I truly appreciate all the help shes provided me!. Moving out was a breeze thanks to Kiaran’s support. Highly recommend this facility, and especially Kiaran, for anyone in need of storage!" 2940 North Decatur Road, Decatur, GA Is a wonderful location!”

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Posted 1 week ago

“Jenn is Fantastic. She is very helpful, kind, professional and really cares about the customers.”

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Posted 1 week ago

“Deena at the public storage on white horse road is the nicest property manager she’s very helpful very concerned for the customer and their belongings. I really appreciate her.”

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Posted 2 weeks ago

“The worker that was ok property ms.pamela I believe was so nice”

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Posted 2 weeks ago

“The lady at the desk was very courteous and knowledgeable of her job. A true credit to the company.”

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Posted 2 weeks ago

“I have hole in wall so big you can walk threw 3 times I came and all my stuff that was blocking the wall was in the ground I feel very uncomfortable now”

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Posted 2 weeks ago

“I had a wonderful experience with Public Storage. Mark made sure to take time explaining how everything works. He was kind and patient. Thank you very much.”

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Posted 2 weeks ago

“Went to the 5607 South Tryon Charlotte , N.C. On January 22,2025 Asking questions about renting a space to store some items the ladies that work there were very polite and helpful with answering my questions telling size I would need and also the merchandise I could purchase to keep my items safe from breakage”

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Posted 3 weeks ago

“I will forever be grateful to public Storage, and to Stacey's impeccable customer service! I was truly at the pitt of despair and she really helped me and my family find the right storage solutions! Stacey is a gem!”

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Posted 3 weeks ago

“Spoke with Marcy at public storage 168 Farm Lake Road. Boiling Springs SC. She was very professional and very helpful with the storage unit. She answered all of my questions and went over and beyond to help me. She even help correct the mishap. Thank you so much Marcy for your help. Lanita W”

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Posted 3 weeks ago

“Piracy practices on monthly rental rates. Wheaton Illinois, Brugge Street Our rate went up by 50% per month over a short period of time. When I spoke with the representative and asked why the rate would increase so much I was told that due to high occupancy rates were increased to reflect current market rates. That would imply that rates will decrease when occupancy decreases. I’m checking on it with them, but my hunch is they will not decrease the rates. Pretty slimy business practices.”

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Posted 3 weeks ago

“Great customer service”

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Posted 3 weeks ago

“What started off as a really stressful unsetteling experience trying to obtain my unit, ended up being a beautiful experience. I made reservations for a unit via Google on Monday night. Once I packed my car I headed over to my location to receive my unit. Upon arriving at my location I was greeted by an employee whom would meet me at the door, to inform me that he was closing. I relayed to him that I had a reservations and I was here to receive my storage. He advise me to go on line to complete everything cause he had to leave. Disturb by his careless behavior I reached out to customer service who directed me to.another location. The location was 6255 Ga Hwy 85. Once I arrived at the that location I was greeted by associate Shun. Let me tell you that this young lady went ABOVE and BEYOND to assist me in getting my unit. Not only did she express her apologie for my inconvenience, but she made me feel a GREAT sense of relief in the mist of my struggle. She made calls and found solutions to accommodate me. She also offed me tissue for my tears along with words of motivation and encouragement. This young lady definitely deserves to be the face of Public Storage brand. We are in a time where people are facing challenging moments and to have someone who actually takes the time to understand and help in trying times is indeed a BLESSING. I would like to extend my GRATITUDE and SINCERELY thank Shaun for her supportive caring attitude and GREAT customer service. Thank you Public Storage for employing a GEM. I wish her and abundance of blessings throughout her walk in life. GRATITUDE”

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Posted 4 weeks ago

“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”

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Posted 1 month ago

“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”

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Posted 1 month ago

“Great Service from Jim.”

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Posted 1 month ago

“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”

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Posted 1 month ago

Public Storage is rated 3.5 based on 449 reviews