Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 497 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 497 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”

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Posted 2 hours ago

“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”

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Posted 1 day ago

“Elliott was very helpful with the confusion generated a one-day change in the rental period.”

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Posted 1 day ago

“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”

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Posted 1 week ago

“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”

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Posted 1 week ago

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

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Posted 1 week ago

“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”

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Posted 1 week ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

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Posted 1 week ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

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Posted 1 week ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

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Posted 2 weeks ago

“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”

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Posted 2 weeks ago

“Pm carefully helped me in doing rental”

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Posted 2 weeks ago

“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”

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Posted 2 weeks ago

“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”

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Posted 2 weeks ago

“I needed to downsize to a smaller unit. I called and spoke with Kimmie at the 8008 West Grand Parkway. I went over to look at the different sizes and saw the size I needed. The day I was changing units I was having an issue with my reservation. Kimmie was so kind and patient with me, and we got it taken care of. Two days after I wad closed out of my old unit and into the smaller one, there was a charge on my card. I called customer service and Juliette said she didn't see anything on my account and for me to call my bank. I had left a message at the office and just so happen Kimmie called me and I explained to her about the fees. Later that day Kimmie called me back and said it was all taken care. I really appreciate her checking into why I was charged and not just putting me off. Kimmie had been great during this process.”

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Posted 2 weeks ago

“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 weeks ago

“This online investment scammed me of my savings, before i was directed to Pay Back via wassap +44-790-854-52-98”

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Posted 2 weeks ago

“They scamed me of $140,000, but Paybackintld @ g m a I l .com help me recover it all via whatsap: +44-790-854-52-9 8 >”

Public Storage 3 star review on 27th March 2025

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Posted 2 weeks ago

“Have you be scammed by fake online traders, kindly report to paybackintld @ gm a ıl. C o m * whatsap +44-790-854-52-9 8 *”

Public Storage 2 star review on 25th March 2025

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Posted 3 weeks ago

“I’m a Veteran. I was paying $215 a month. After one year I was bumped up to $282 a month. No statement or bill break down to show if I even got my discount. Over a 30% increase is not acceptable.”

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Posted 3 weeks ago

Public Storage is rated 3.5 based on 497 reviews