Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My customer service experience was excellent. Eunique was exceptional. She had nothing available but was still able to help me acquire a storage unit for my items, at a price that was reasonable. Thx Eunique”

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Posted 2 years ago

“I have a current storage unit at PUBLIC STORAGE located at 290 Southampton Street, Boston, MA. I sold a home and closed another with no current place to store my "treasures". The PUBLIC STORAGE above is close to my home and located off Route 93 in Boston. I was certainly lucky to find this PS location. First the office staff, Lisa & Tianna have been awesome, helpful, friendly, very personable and helping me with my move in, rearrangements after closing one storage unit to a larger one, and any issues with the parent company. They know me and my 4 legged pooch Olivia by name. They were knowledgeable with the rental as I rented two spaces initially until I could sell and remove some of my possessions to store in one large unit. I couldn't appreciate them more as this was a big issue for to sell and store these long owned vintage items. The company couldn't have a more superior team overseeing this location. I would recommend this l9ocation for any needs such as mine or even seasonal turnover. Marcia & Olivia”

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Posted 2 years ago

“Gentleman named Damien has been the biggest help in the world. Are you guys are lucky to have him”

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Posted 2 years ago

“The rental was great from day one to today I had to move out super easy and the guys are the real best in lake worth Fl on military Rd Thanks very much for your great work !!!”

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Posted 2 years ago

“Tommie is good god sent help me all my problems moving into my storage thanks Tommie”

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Posted 2 years ago

“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”

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Posted 2 years ago

“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”

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Posted 2 years ago

“Krystin Hunt was so very helpful and was courteous. She was professional and well spoken. She is an asset to Public Storage. It was a pleasure to encounter a positive individual with a strong work ethic and human kindness. I welcome the experience!”

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Posted 2 years ago

“Damian at Arizona location was so very helpful. He was very courteous and professional yet personable. He is a good listener and well spoken. He is definitely an asset to Public Storage. Such a pleasure to encounter a positive individual with a strong work ethic and human kindness. Definitely a welcome experience!”

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Posted 2 years ago

“Catherine was soooo great and fast at assisting me she was wondering”

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Posted 2 years ago

“I Have a storage at your pompano store , Lilly is amazing employee, She is always helpful and kind , She is a asset to your company , Keep up the great job Lilly, It’s always a pleasure to go there”

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Posted 2 years ago

“I have had a unit in South Daytona on Nova Road for several years. They are conscientious and care about their customers. I was notified immediately after several hurricanes that they wanted all customers come to check their units for possible flooding. Joe and Tammy in South and Lacey in Merritt Island recently helped me with an issue, and I cant thank them enough. Prices, like everything else, have increased..please see if with that increase if anything can be done about the critters running through the place. They havent ruined anything but sure do stink!”

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Posted 2 years ago

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Posted 2 years ago

“Went to 1350 concord Ave on Monday October 24 looking to rent a unit Darlene was very helpful.she made it very easy for me to make my decision it's never been as as easy as Darlene has made for me to decide which unit we need to rent definitely recommend public storage and once thank you Darlene”

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Posted 2 years ago

“Wow I just met the sweetest nice lady name Sami at Phillip highway in Jax fl she took the time to show me the unit & explained everything about the unit. She’s knowledgeable and kind so go see her if you’re in need of a storage unit!! Thanks again! Sami😊”

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Posted 2 years ago

“Sierra was very informative and storage was super clean and neat! Great customer service here in Houston at the Milwee location.”

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Posted 2 years ago

“Eric from the Southlake Texas site was a very seasoned knowledgeable individual when it came to giving us good counsel regarding our move and our need for storage. He put us in the correct size unit, made sure the unit was clean prior to move in and offered many great tips on moving and storing even to the point of how to tape our boxes for best result. I won't store anywhere else. Eric you sure made it easy and stress free. thank you dave”

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Posted 2 years ago

“Called public storage got Susan she was nice and professional”

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Posted 2 years ago

“We had the opportunity to move fast from a unit to another unit. The customer service is great”

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Posted 2 years ago

“A great thanks to Bill at Public Storage at 7106 Bandera Rd, San Antonio, TX 78238. I have been a customer of Public Storage since 2010, and I have had only one late payment. Current affairs are tough: inflation (gas, electric bills, water). But, Bill was able to help us avoid a late penalty fee - we were a few days behind. He is also trying to help us get a reduced monthly rate because we've been good customers and have a long history with Public Storage. We are thankful for his wonderful service and kindness. Keep up the great work!”

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Posted 2 years ago

Public Storage is rated 3.5 based on 507 reviews