Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young lady was very helpful at Ridgely st, nice and made my visit simply and fast”

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Posted 1 month ago

“BEWARE!! Public Storage has increased my rent multiple times since they took over the facility where I have a storage unit. Currently, my rate is about triple of the rate they are offering online for a unit like mine.”

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Posted 1 month ago

“I rent from Dover Public Storge and when I tell you Liz is the best she is the best….I would give her 10 stars if I could after what she done today…She is amazing”

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Posted 1 month ago

“I had one often two storage units at the Public Storage on RT 130 in Burlington NJ. I went to close out both units early in October and after paying $1,700 for a move that could not be completed due to the size and weight of my furniture, the elevator at the facility with no notice was broken and had been for 5 months according to the front desk staff. I hired movers for another $1,200 to move my furniture and after complaining to everyone right up to corporate, they refunded me $25. Bad business, please be careful everyone.”

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Posted 1 month ago

“I reserved a covered parking space and it was too tight to park my trailer so I spoke with the rep and she was very polite, accommodating and knowledgeable. She took her time to find a space more suitable for my needs. I say this to say that rose from the Jersey village facility was a great help and very professional, I would recommend that location without hesitation! Ty Rose!”

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Posted 1 month ago

“OMISHA DID A FANTASTIC JOB 👏 I REALLY APPRECIATE HER SERVICE”

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Posted 1 month ago

“Elkridge- Shelia Ms. Shelia was very attentive, warm and very courteous. She explained very well my end of terms with my lease. My experience with her made my day and I was very much pleased with her customer service!!”

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Posted 1 month ago

“Ryan in Wayne is great very helpful!”

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Posted 1 month ago

“Absolutely disgusting! I live in Tampa,Florida and was hit with Helene and Milton Hurricanes which left me without,power,internet and unable to go to work. Never had a late fee before. This one time due to the devastation of these storms I was late making the payment by two weeks, they denied waiving the late fee. People's lives are completely turned upside down and are struggling to pick.up.the pieces and Public Storage could care less! Money hungry corporate bs!!”

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Posted 1 month ago

“Eyuel at the Public Storage facility at 5420 Randolph Road in Rockville, MD is super professional and efficient. He has been unfailingly polite and helpful, going above and beyond to make my experience a good one. Much appreciation for this valuable employee!”

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Posted 1 month ago

“The manager Kenny at your location @ 4965 Gender Rd in Canal Winchester was very pleasant and very informative.”

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Posted 1 month ago

“Tasha is amazing, she goes out of her with way with customer service! And helping me find the best deals. I love you guys!”

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Posted 2 months ago

“The assistant Dina was very attentive and explained all the benefits and details of renting a space. Very friendly, good treatment and service.”

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Posted 2 months ago

“Until this point I was satisfied. I made my October payment and saw another $21.00 was added to my bill, and that's on top of last years raise of $9.00. Corporate greed, plain and simple.”

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Posted 2 months ago

“Amazing experience very professional top staff Kristine thank you !!”

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Posted 2 months ago

“Although I was initially really frustrated because of the lack of guidance and the online payment feature wasn't working meeting Stony at the Chanhassen MN location made up for all of it. Public Storage!! You should know how lucky you are to have an employee like Stony. He is genuinely, a customer service expert, he should be training employees not just for Public Storage but all businesses. Like I said I was having issues with the online process, he noticed that I didn't complete it and didn't want me to miss the $1 special so he moved my reservation so I wouldn't lose the opportunity. I can't tell you how much that helped me. I am in my broke af season so I greatly appreciate him taking the initiative to do that for me. I am brand new to Public Storage, he explained everything, so thoroughly and concise I felt like I had a unit there forever. He really is a remarkable individual and you should make sure you don't lose him.”

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Posted 2 months ago

“Very poor experience. I had an issue not only did it take several calls and messages, but ultimately I found the system disorganized and once they charge even if the charge is disputed there is not much you can do other than pay or have your credit affected. Also expect your storage prices to go up every few months by about $50 for no reason. Do not rely on what they tell you over the phone they will not stand by it, I was told it did not matter which day I moved out and there was no notice requirement then I moved out on Sunday the first rather than Saturday the 31st and was charged nearly $500. I asked to have the matter reviewed and was left a message saying it was reviewed and denied with no call back number. There are other places around the area with real people just as good similar pricing. Next time I will go anywhere but public storage! My location was Mildred street in Tacoma WA.”

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Posted 2 months ago

“Sam , has GREAT customer service. Has helped more than we ask for she deserves more then 5 for sure Thank you Sam for everything you helped us with”

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Posted 2 months ago

“This review is for the Tully road location very great customer service that I have ever experienced really clean location and your staff is always ready to help in anyway possible”

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Posted 2 months ago

“I was paying a lot on one of my units and Tory and Craig helped me out. Craig was very helpful and I had three units and I closed one out. I really appreciate what they did to help me out. I have always come to them for any of my things to be stored. Was 2212 polymor drive Chattanooga Tn Thank you Craig and Tory for the customer service.”

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Posted 2 months ago

Public Storage is rated 3.4 based on 398 reviews