Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with them exactly 1 month. I was supposed to pay today my next month, but they said I had to make the payment yesterday. So because of that they charge me $20 late fee and $55 lien fee, so they were asking me to pay $16 prorated fee plus $20 plus $55 for being according to them 1 day late. And on top of that February is coming and have to pay that too. They are crazy if they think I am gona stay there. So for you reading this and if you decide to do business with them make sure you know when you are supposed to pay and DONT BE LATE!! THEY WILL CHARGE YOU MORE THAN $70 FOR BEING 1 DAY LATE!!! I used them so many times before, but NEVER EVER EVER AGAIN!!!”

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Posted 4 years ago

“Trina and shareef gave me excellent service on 1-24-20”

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Posted 4 years ago

“Harold at storage property in Edmond Oklahoma was very helpful and good to work with.”

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Posted 5 years ago

“Public Storage is a very BAD choice to rent at I buy units at Auction and have been to Many sites run by public storage Most are RAT INFESTED. Most of the reviews are FAKE because they are written by auction buyers That are promised more time to empty there unit in exchange for a good review. Lisa Thomas is a general manger that regularly does this She is rude to customers and is just a downright UNT left out the C”

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Posted 5 years ago

“I really like my storage unit and edith was really nice and helpfuls”

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Posted 5 years ago

“Lisa was very nice and helpfull ty lisa”

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Posted 5 years ago

“hello,I'm very happy with the Public Storage & Kathy is very good at her job an she is really good.”

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Posted 5 years ago

“Sylvia at the Waialae Public Storage was so helpful in the transfer of our room to another storage room that was more affordable. She made the transfer so easy.”

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Posted 5 years ago

“Public storage on 2201 N.W. 192nd. Street In Edmond is very Clean. The grounds and units are well maintained. Ray Hill is the property manager and he always greets his customer with a smile and is professional. He always asks is there anything I can help you with.”

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Posted 5 years ago

“April, in the west covina office was just AWESOME! Very Professional, Very knowledgeable about All the storage units and their accessories. Kind and helpful with any questions you may of had. It was such a pleasure to have someone this good, to have helped me. Good costumer service is hard to come by these days. You have a great one here. Thanks April!”

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Posted 5 years ago

“worst company I have been exposed to in a long time. This was Not a 1x bad service experience, but institutionalized extortion. Public storage lured me into a rental on Camelback Rd. (Phoenix) then raised my rent 3x in 1.5 years, equating to a 39% rate increase then refused to discuss it and began charging a late fees while I tried to discuss my challenge. I thought surely this was an accident? After great effort I spoke to someone at corporate, who said nothing she can do since they don’t set pricing there at that office. If you don't set pricing at HQ, and not at the local office, then who sets it?? It's a lie. I finally paid the balance just to get out and communicated to the local rep (the one guy who returned my calls) for a Saturday exit, then they charged me for another full month because I moved on the 3rd instead of the 1st despite my coordinating with the local rep. When I complained about how poor the service and ethics of PS is, he laughed, “You’re not the first person to tell me that. You’re definitely not the only one!“ This is a class action lawsuit waiting to happen.”

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Posted 5 years ago

“Service was great very happy cheerful person at desk made me feel at home”

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Posted 5 years ago

“I had a great experience at public storage location 28086 Synthia was very professional she helped me to find the right storage and explained me how everything work thanks a lot”

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Posted 6 years ago

“For Miss Vanessa I give excelent also miss Tina if the names or wrong I still give the same to both ladies very Professional. Thanks”

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Posted 6 years ago

Public Storage is rated 3.5 based on 426 reviews