Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“Public storage is a scam and does not care about its customers. I am speaking specifically about the business in Matthews, North Carolina. They give you a decent rate for a few months then jack up the price on the unit. I ended up paying more than double in a very short time. After traveling 14 hours to retrieve my belongings for the last time I couldn’t access my pod. I had no outstanding bill but my gate code was not working. I called customer service they told me to go to the main office which I did and although the the sign in the window said open the door was locked and no one was there. I called the number and did get ahold of a manager but was told that an appointment needed to be made because they did not have employees to work and were short staffed. There was no communication about this whatsoever and I wasted a lot of time driving down to get my stuff after not wanting to pay their ridiculous prices anymore. I requested that someone come down to allow me in to my unit WHICH WAS DURING OFFICE HOURS AND WAS REFUSED and told I need to make an appointment. SAVE YOUR MONEY AND FIND A PLACE THATS NOT A SCAM!”

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Posted 1 year ago

“Tommie is good god sent help me all my problems moving into my storage thanks Tommie”

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Posted 1 year ago

“Watch your back. Public Storage raised our monthly rental by 95% over the course of 2 years (Aug.2020-Aug.2022)!! And it was not a teaser rate to begin with - $221/mo. for a 10x15 unit went up to $431 in a series of steep increases. The local manager was very nice but has no control at all over pricing. And to rub our noses in it, we were directed to talk to their "We Care" team. Ironic name or just giving the finger to the customer? I say we/our above because the rental was for a small, local nonprofit organization displaced by the pandemic. We found much cheaper rental space elsewhere. We are OUT OF THERE and will NEVER approach this company again. Sadly, this industry is unregulated, so predatory pricing is legal, if unethical.”

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Posted 1 year ago

“This company is a complete scam. You'll only pay advertised rate for a few months and then they'll raise it a hundred or more dollars. Avoid them or short term use only.”

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Posted 1 year ago

“To me public storage is overpriced for a 10x10 I pay $307 and the one that used to help me all the time Reta who was so helpful they got rid of her I don't know if she was fired or what happened but these businesses they get people in there that are helpful and kind and compassionate and then they get rid of them why is that”

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Posted 1 year ago

“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”

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Posted 1 year ago

“Raised monthly rate from $127/month to $156/month after a few months. Then found out online same size unit same location renting for only $68/month. Asked to get this rate but told me I had to rent a new unit and then move everything. I did but this ridiculous. The told my rental price will go up in a few months for the new unit. No way to lock in rates for at least a year. Doesn’t make sense.”

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Posted 1 year ago

“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”

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Posted 1 year ago

“All they do is raise the rates, ever few months. Over and Over! They have done this repeatedly to me over the past year, and I have three large spaces. You would think they would treat best customers as best customers. NOT so!”

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Posted 1 year ago

“Krystin Hunt was so very helpful and was courteous. She was professional and well spoken. She is an asset to Public Storage. It was a pleasure to encounter a positive individual with a strong work ethic and human kindness. I welcome the experience!”

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Posted 1 year ago

“Damian at Arizona location was so very helpful. He was very courteous and professional yet personable. He is a good listener and well spoken. He is definitely an asset to Public Storage. Such a pleasure to encounter a positive individual with a strong work ethic and human kindness. Definitely a welcome experience!”

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Posted 1 year ago

“Catherine was soooo great and fast at assisting me she was wondering”

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Posted 1 year ago

“I Have a storage at your pompano store , Lilly is amazing employee, She is always helpful and kind , She is a asset to your company , Keep up the great job Lilly, It’s always a pleasure to go there”

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Posted 2 years ago

“I have had a unit in South Daytona on Nova Road for several years. They are conscientious and care about their customers. I was notified immediately after several hurricanes that they wanted all customers come to check their units for possible flooding. Joe and Tammy in South and Lacey in Merritt Island recently helped me with an issue, and I cant thank them enough. Prices, like everything else, have increased..please see if with that increase if anything can be done about the critters running through the place. They havent ruined anything but sure do stink!”

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Posted 2 years ago

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Posted 2 years ago

“No refund! Be aware that if you vacate in the middle of the month, even if you notified Public Storage over 30 days in advance of this, they will not refund you for the unused remainder of the month. In other you must pay through to the last day of the month, even if you wish to vacate before then.”

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Posted 2 years ago

“Public Storage raised my rent $50 a month a while back and they will probably raise it again. I have made several trips to my third floor climate controlled this month and noticed that it was really hot up there. It feels like the heater is running, it’s 70 outside right now in San Antonio at 6:00PM. The young woman said that the thermostats have been raised to 85 degrees per corporate. The email I sent said someone would reply within 12 hours, it’s been 24. Most of the people that I have encountered are really nice people but Public Storage management that make these decisions are the lowest of the low. Greed seems to be so pervasive, it really saddens me. You would think that with the expansive flat roofs on these facilities that they would install solar panels. That will never happen.”

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Posted 2 years ago

“Went to 1350 concord Ave on Monday October 24 looking to rent a unit Darlene was very helpful.she made it very easy for me to make my decision it's never been as as easy as Darlene has made for me to decide which unit we need to rent definitely recommend public storage and once thank you Darlene”

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Posted 2 years ago

“6543 34th St North, St Petersburg Florida. This place is absolutely disgusting. Completely rat-infested and Corporate does nothing. Property manager quitting because she cannot deal with renter complaints. DO NOT RENT HERE!!!!”

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Posted 2 years ago

“Wow I just met the sweetest nice lady name Sami at Phillip highway in Jax fl she took the time to show me the unit & explained everything about the unit. She’s knowledgeable and kind so go see her if you’re in need of a storage unit!! Thanks again! Sami😊”

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Posted 2 years ago

Public Storage is rated 3.4 based on 398 reviews