Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Property # 25857 We had a wonderful experience with this facility in Summerfield Fl. Janet & Jolene were so knowledgeable and accommodated with all our needs. They were able to answer all of questions and bent over backwards to take care of us. They certainly are a great asset to your organization.”

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Posted 3 years ago

“Ashley explain everything to us. She’s so patiently help and show us around.”

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Posted 3 years ago

“Jessica has gone above and beyond for me during hard times. She really cares about each individual. Will stay here bc they care.”

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Posted 3 years ago

“I was extremely happy that Ebonie from store number #26599 went above and beyond to help assist me with a storage unit she went out her way to help me even though she is located in a different state she was so professional and so knowledgeable and just a good employee for the company its very rare to find good people that go above and beyond and actually care about a customer needs she made my day and Im so grateful that she helped me”

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Posted 3 years ago

“Public Storage (Rt 1 Woodbridge) is awesome and Vic has done a tremendous job helping me with all of my storage needs. Great storage unit, very clean and friendly staff. Thank you guys! -Michelle, Woodbridge VA”

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Posted 3 years ago

“Angel is right person for this job. She was professional and very knowledgeable. I would highly recommend!”

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Posted 3 years ago

“PM- Stephanie was fantastic to in setting me up with my storage unit! I would highly recommend this location ( Estero). Sincerely, LB”

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Posted 3 years ago

“9742 The customer service at the Owings Mills facility next to RoFo is outstanding. The gentlemen that signed me up had company knowledge, outstanding customer service skill, and charm despite my complaint about the company's insurance policy. My experience with Public Storage is far superior to my contact with Extra Space Storage.”

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Posted 3 years ago

“Public Storage on 150 in Hoover is awesome. Very clean and well keep. Your property is safe and you are safe when you are onsite. The staff is very helpful and professional.”

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Posted 3 years ago

“Nicole is a pleasure to talk with and is helpful in all areas even if ya think there is a hiccup she has ben able to go above and beyond to help with or get an answer.”

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Posted 3 years ago

“The storage location was perfect the price was right the unit was ideal and Christina and Chade First they were friendly it was nice cute sweet and very helpful aloha Brian Ho prices were right to”

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Posted 3 years ago

“Public Storage at 16217 N Dale Mabry Hwy has excellent customer service the management genuinely cares about their customers and will do everything to make using their spaces a pleasant experience. The facility is spotless, affordable and open 24 hours a day.”

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Posted 4 years ago

“The storage facility at 6650 Troost Ave., Kansas City, Mo. is very clean and maintained well. The Staff is top notch. I would like to give a special shout out to Erica, she is knowledgeable, professional, and pleasant. Erica and Management are are an asset to your fine establishment.”

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Posted 4 years ago

“Man I had crazy experience with customer service I talk to ms. Rose at the lawrenceville location and she got me together come check her out she get what need”

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Posted 4 years ago

“Jenn Is Very Nice At The Broadband In Frederick Location”

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Posted 4 years ago

“Rene mey moving from Florida to North Carolina a very Breeze easy task thank you”

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Posted 4 years ago

“Working Renee she is one happy gay soul of a woman cheap works great for y'all keep her there”

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Posted 4 years ago

“Your day has been very helpful with me finding a storage unit and getting the right one for me”

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Posted 4 years ago

“This experience was very delightful and I would really recommended if your looking for a clean and nice property 6351 Lake Worth Rd Greenacres, FL 33463 go visit .the property manager AJ was very nice and very helpful also very understanding I needed something in my budget and he was able to help me find what I needed.”

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Posted 4 years ago

“I have been with public storage in Brandon for a year and just have to say I really appreciate Jennifer’s customer service. I was in need of some help to questions and Jennifer took her time to find out answers call me back. Jennifer made me feel like a valued customer”

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Posted 4 years ago

Public Storage is rated 3.5 based on 507 reviews