Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 502 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 502 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim at the Fort Mill, SC site went above and beyond to help me… he’s been responsive and very understanding. And the facilities are always impeccably clean and orderly.”

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Posted 4 months ago

“Very easy to deal with for a storage unit purchase from auction at store 08634 in Fort Mill.”

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Posted 4 months ago

“While using mental I saw Steve with his cleaning cart. He is Always friendly and Always wants to help people!”

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Posted 4 months ago

“I appreciated when I contacted the office to review a payment issue and not being posted on my account, it was handled with professionalism and was resolved when I was told. They never disappoint me with there customer service, they always go above and beyond to be sure they can help with any questions, I may have. Thank you very much!”

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Posted 4 months ago

“A very pleasant, helpful and sweet young lady named Jade assist me & all of my needs were meet!! Knows her job well!! I will highly recommend anyone to come to this location because of her!! Keep up the great work, Jade!”

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Posted 4 months ago

“Have been a customer for about 5 years now and thanks to Serena at the Lancaster location I received better pricing. Thank you for you help”

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Posted 4 months ago

“This review is for Mary working at the Public Storage at 2513 Ranch Rd 620 N. Austin, TX. 78734. This past weekend I was in desperate need for my son's and my winter coats. I hadn't rotated them out with our seasonal cloths yet. Temperatures were supposed to get very cold and we were going out of town for the weekend. Unfortunately, I was between checks and my bill was past due. Denying me entry into the building. Completely embarrassed, I went into the front office to ask if I could just get the coats. Mary was the one working that day. She was an angel and allowed me to follow her back to the unit so I could retrieve the coats. Mary, if you read this review I hope you have a very blessed Christmas.”

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Posted 4 months ago

“We are long-time renters at the facility at 1430 E. Davis in Arlington Heights. We found ourselves in position to downsize. The office person the day we went in was Daniel. He was knowledgeable, courteous and made the transfer bureaucracy process quick and painless. He later came back to check on how we were doing moving our remaining items to the new unit. We are very pleased with how easy Daniel made this transfer work.”

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Posted 4 months ago

“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”

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Posted 4 months ago

“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”

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Posted 4 months ago

“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”

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Posted 4 months ago

“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”

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Posted 4 months ago

“I would like to highlight how incredibly helpful Dee has been since my very first visit to get my storage unit. Throughout my multiple visits and transfers, she consistently went above and beyond to explain the entire process.”

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Posted 4 months ago

“There is nothing like “AMAZING” customer service. This is exactly what I received from Store # 08219. Destiny, Eisha and Brittany went the extra mile to ensure my visit was memorable especially when I experienced a medical emergency when my blood sugar dropped and I became very ill and weak. Brittany, ran and provided a chair for me to sit down. Destiny, was willing to go to the store to get me a needed bottle of water while Eisha provided encouraging verbal support. I definitely would have fainted but thanks to their quick response, I was able regain my strength, finish my transaction and safely drive home. Thanks so much for assisting me!! Lunch on me next week!!!”

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Posted 4 months ago

“Our RV storage company informed us they would be closing in a month, during the holidays. We and many others have to scramble to find a new storage place before the holidays! The rep at 1801 west Bellevue was swamped with people also looking for a new place. She was the only one there! She was kind, understanding and kept her sense of humor through the catastrophe. Thank you Tenisha, for being so patient with us! You are a gem! Regina”

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Posted 4 months ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

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Posted 4 months ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

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Posted 4 months ago

“i had problems at another storage place, went into Debary , fl PS and talked with a young lady named rRylee, she was so helpfull and took care of my new rental with the upmost professionalism.. Thank you Rylee”

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Posted 5 months ago

“Public Storage At 4343 York road Has the Awesome A Team effect! I came in a few days ago in I was anxious to get help with my storage things and I was treated with the best interest at heart by Ms. Alejandra Who showed kindness patients and knowledgeable Professionalism in made sure that I was a pleased satisfied customer at the public storage unite.”

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Posted 5 months ago

“Christina @12906 Fry Rd location has excellent customer service. I would recommend this facility for your storage needs.”

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Posted 5 months ago

Public Storage is rated 3.5 based on 502 reviews