Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“I currently have an 8x8 unit in Boca Raton FL. I saw online was offering a cheaper price than what I have been paying. I spoke with Erica who was able to reduce the price for me. She made happy and she was a pleasure to work with.”

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Posted 3 months ago

“I use the location on Rosecrans near Inglewood Ave in Hawthorne, California. Carmen has helped me out numerous time and is just great. Can't say enough good things about her.”

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Posted 3 months ago

“Sierra was great helped me out alot”

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Posted 3 months ago

“Stephani from public storage in Milpitas on 1080 Pecten Ct is a very professional and courteous person. She helped me to book a unit, showed me the facility and was very detailed and informative in regard to the storage policies. Storage is huge, clean and well maintained. I definitely recommend it to my friends!”

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Posted 3 months ago

“Tracy was great very friendly and knowledgeable.the facility was very nice well kept. Z”

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Posted 3 months ago

“After moving out, setting a checkout date in July, and getting clearance from a worker that "I am all set to go", I still got charged for the following month (August) When I arrived at the location where I had my space, I tried talking with the worker, and they pretty much told me though luck and I should have been better informed. After notifying them that their worker said I am all set, they smiled and refused to help me any further. I did not occupy the space at all for the month of August and still got charged because I left my Auto-Pay on. When I tried talking with customer service agents online, some would disconnect right away without even hearing my issue, or some would just ignore what I am saying and kept saying their policy is firm. I have been a client of their for years and it felt like they are just trying to suck more money out of me. I then tried calling their customer support phone number and kept getting transferred between people, or hung up on. It seemed like they just wanted to transfer me around without actually helping. Trying to move out of the space has been a nightmare, and it seems like the company just wants to suck money out of their clients. 100% LOST MY BUSINESS!!!!”

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Posted 3 months ago

“When I moved into my unit in February, I was quoted a rental price of $90 to $100 per month. This was comfortably within my budget and seemed manageable. However, within a month, I was informed that I needed to purchase insurance, bumping my monthly payment up to $130. Now, here’s where the plot thickens. In June, I received notice that my rent would increase from $130 to $172 per month, effective immediately. This means that within just six months of my tenancy, my rent has ballooned significantly. I’ve been a loyal customer who has never missed a payment, but this month, due to an unforeseen financial emergency, I informed the office that I would make my payment on August 14th. Despite this, I’ve been relentlessly hounded with phone calls and emails as if I’ve suddenly mastered the art of evasion. And the grand finale? I went to my storage unit to grab a bag, only to find myself locked out until Wednesday August 14th. To add insult to injury, I now have to pay $200 just to regain access to my own belongings. I’m sharing this not just to vent but as a public service announcement. Tell a friend to tell a friend: save your coins and think twice before renting storage space. You might just discover that by the time you’re ready to move out, you’ve spent enough to rent a small apartment!”

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Posted 3 months ago

“Ashley was very helpful with information that I need”

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Posted 4 months ago

“Marie at 31 meadowland in universal city is by far the best! Her customer service skills are top notch! This location is superior!”

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Posted 4 months ago

“Very happy renting at Public Storage Lake Forest CA facility on Cooks. The facility is so well cared for, and most importantly the staff is wonderful. Howard there recently went so over and above helping me. I will be continuing to give them my business.”

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Posted 4 months ago

“Price-gouging is alive and well. PS bought the store facility where I rent, 1 year ago; The rent had just gone up from $75/mo, to $83/mo. 1 year later, they’ve raised it to $113/mo. A 50% increase in about a year. Public Storage is clearly an organized crime syndicate.”

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Posted 4 months ago

“Latasha B is amazing!! Extremely proficient and kind.Made my in person visit storage setup process seem effortless.She has an infectious personality and brought so much joy and laughter to me on my visit.Her customer service is top notch!!”

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Posted 4 months ago

“Chris at the Arlington Heights, IL location was great! Answered all my questions. Extremely helpful!”

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Posted 4 months ago

“Public storage Marietta 895 Cobb pwky was clean staff friendly and professional very impressed and I will recommend public storage to friends and family. Thank y'all”

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Posted 4 months ago

“Your rate changes/increases is unbelievable!! In March 2024, my storage rent was $51.00 for a 5 x 7 sq ft space. Three months later the rate increased to $90.00 for the same space. I've just received an email from PS, stating my rate will be $127.00 on 09/01. in less than 6 months my rates have gone from $51.00 to $127.00 per month, that is a $76 dollar increase.”

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Posted 4 months ago

“Ms. T at the Longpoint location is the VERY BEST!!! She really go over & beyond to make sure u have the best experience with them... I've never meet someone so sweet n kind n always in a great mood!!! She will stay on u n keep u posted with everything u need!!! She is truly GOD sent!!! Y'all come check them out on Longpoint, u will love the help she gives, make u feel like family!!! THANK U SO MUCH FOR ALL UR HELP MS.T”

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Posted 4 months ago

“Today was the day I found out all my crystals 🔮 jewelry that my mother left me before she died, couches, bed, antiques and clothes and shoes were sold at an auction on July 24 or 23rd for $0.00 For the past seven years I had been a loyal customer and A new employee by the name of Susan gave me misinformation last Monday and told me my possessions would not go into the auction status till this week. My heart ❤️ is broken. These people at the Brighton, Massachusetts location truly don't care if you're facing financial hardship. I was juggling three separate storage fees this past year and this location at 156 Lincoln Avenue knew I was financially strapped and instead of helping me by lowering my storage rares they kept penalizing me for being late and increased my monthly by %20 extra till it got so bad I was habitually late. Last week Susan said I had time to pay but they auctioned off my possessions without leaving a detailed voice message. Instead of telling me I had 24 hours to pay my lien fees to prevent the auction status they never left one message stating when the auction would take place. Yesterday Susan lied to me and said the owner could give me everything back because there were no bidders and I could take a flight from chicago to Boston to pick up my belongings. Today the owner John stated that a vendor took all my things free of charge and the vendor refuses to let me have anything back including an emerald ring my mother left me after she died. I now have nothing from my mother and I wish to warn all of you not to trust public storage.”

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Posted 4 months ago

“Wow, I just got off the phone with like the third representative in the last year after noticing on my credit report that my rent that I carefully researched after moving here from a huge house to a two bedroom apartment after being hit by a drunk driver so that I could go toone of the best hospitals that my lease went from 134 to 187 without any notification and this month is now $230. I went from six figures to $1000 a month. They don’t care at all. it’s in the contract they say well I was a realtor and million dollar house contracts and would explain my contracts to my clients not try to hide things. I didn’t get to say oh my rate is 6% when I got the listing and then when I sold the house said oh never mind it’s 20% now now. 😱🤯🤬 all he could say was well I guess you better move out before the first because if you don’t it’ll charge you again I am beside myself. I’ve had two neck fusions. I don’t know how I’m gonna move out of a 10 x 30 unit in a week when I am 100% alone out here and they won’t let you have garage sales so is this how they get more money they compensate your unit and then they sell your great great grandmother 200-year-old antiques because it means nothing to them, but it means everything to the person that has them !!!! I have had many storage units throughout the years and I have never in my life come across this. I have only been there since April 1923 and have had two huge price increases so if anybody has any suggestions or any ideas of how I can fight this, please let me know. Thank you 🙏🏻”

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Posted 4 months ago

“Savage MN Angie was extremely sweet and helpful! I recommend this place 110% Great customer service very clean and extremely nice for the price!”

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Posted 4 months ago

“Debbie in Bolingbrook was very helpful with assisting me very nice Thanks!”

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Posted 4 months ago

Public Storage is rated 3.4 based on 398 reviews