Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 424 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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3.5

Based on 424 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eyuel at the Public Storage facility at 5420 Randolph Road in Rockville, MD is super professional and efficient. He has been unfailingly polite and helpful, going above and beyond to make my experience a good one. Much appreciation for this valuable employee!”

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Posted 2 months ago

“The manager Kenny at your location @ 4965 Gender Rd in Canal Winchester was very pleasant and very informative.”

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Posted 2 months ago

“Tasha is amazing, she goes out of her with way with customer service! And helping me find the best deals. I love you guys!”

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Posted 3 months ago

“The assistant Dina was very attentive and explained all the benefits and details of renting a space. Very friendly, good treatment and service.”

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Posted 3 months ago

“Until this point I was satisfied. I made my October payment and saw another $21.00 was added to my bill, and that's on top of last years raise of $9.00. Corporate greed, plain and simple.”

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Posted 3 months ago

“Amazing experience very professional top staff Kristine thank you !!”

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Posted 3 months ago

“Although I was initially really frustrated because of the lack of guidance and the online payment feature wasn't working meeting Stony at the Chanhassen MN location made up for all of it. Public Storage!! You should know how lucky you are to have an employee like Stony. He is genuinely, a customer service expert, he should be training employees not just for Public Storage but all businesses. Like I said I was having issues with the online process, he noticed that I didn't complete it and didn't want me to miss the $1 special so he moved my reservation so I wouldn't lose the opportunity. I can't tell you how much that helped me. I am in my broke af season so I greatly appreciate him taking the initiative to do that for me. I am brand new to Public Storage, he explained everything, so thoroughly and concise I felt like I had a unit there forever. He really is a remarkable individual and you should make sure you don't lose him.”

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Posted 3 months ago

“Very poor experience. I had an issue not only did it take several calls and messages, but ultimately I found the system disorganized and once they charge even if the charge is disputed there is not much you can do other than pay or have your credit affected. Also expect your storage prices to go up every few months by about $50 for no reason. Do not rely on what they tell you over the phone they will not stand by it, I was told it did not matter which day I moved out and there was no notice requirement then I moved out on Sunday the first rather than Saturday the 31st and was charged nearly $500. I asked to have the matter reviewed and was left a message saying it was reviewed and denied with no call back number. There are other places around the area with real people just as good similar pricing. Next time I will go anywhere but public storage! My location was Mildred street in Tacoma WA.”

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Posted 3 months ago

“Sam , has GREAT customer service. Has helped more than we ask for she deserves more then 5 for sure Thank you Sam for everything you helped us with”

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Posted 3 months ago

“This review is for the Tully road location very great customer service that I have ever experienced really clean location and your staff is always ready to help in anyway possible”

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Posted 3 months ago

“I was paying a lot on one of my units and Tory and Craig helped me out. Craig was very helpful and I had three units and I closed one out. I really appreciate what they did to help me out. I have always come to them for any of my things to be stored. Was 2212 polymor drive Chattanooga Tn Thank you Craig and Tory for the customer service.”

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Posted 3 months ago

“There roof leaked on my property and now I’m getting the run around for compensation, I would suggest not storing your items in any public storage .”

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Posted 3 months ago

“I moved in one of these units March 1 2024 and I had no choice but to move out in 5 months, emergency situation my unit was INFESTED with Mice and Rats they went through my boxes stained clothes and furniture from urine and feces, I did have insurance but that is a JOKE TOO…I tried to file a claim which they only wanted to pay me $150 and my damages were way more that that I had to laundry clothes, have my furniture professional cleaned I lost way more with Public Storage than I could ever imagine just ask more question concerning the Insurance they force you to buy hopefully I will NEVER USE THEM AGAIN😡😡😡😡😡😡😡😡”

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Posted 3 months ago

“Joe that works at Public Storage of Monsey, NY is absolutely amazing. Our reason for tenting the storage space was an unexpected event. It is always good when someone you encounter makes a not so pleasant occurrence better! He made the process of check in and navigating PS a-lot more enjoyable. Hats off to Joe and Thank you for being an awesome Team Member who enjoys what you do!!”

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Posted 3 months ago

“I am very unhappy with Public Storage. I reserved a unit and when I went to finish the process it wasn't available anymore. I called the first time and no answer and had left a message and never got a call back. I called the second time and I talk to a person, he reply some units would be come available over the weekend and he would call me so I can finish my process to get the unit I need. It's been 6 days now and no one has called me back. It is a very inconvenient and frustrating situation for just to get a rental storage. I hope this helps for anyone who needs a rental storage unit because it's going to be very unpleasant to get a hold of someone.”

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Posted 3 months ago

“Public Storage made me HAPPY: I was given A CLEAN STORAGE SPACE! I was given a reasonable price! I was able to make arrangements on Pymt! I have my things in a CLEAN & SAFE ENVIRONMENT! I have “MY RV” in a SAFE PLACE! But MOST of ALL,….. The PERSONNEL are The ones who really make me HAPPY! w/o TRISHA, KELLY, or ANITA,……. Being PROFESSIONAL, COURTEOUS, KIND & UNDERSTANDING,…… considering’My Circumstances’,………. It couldn’t have been done. “I AM VERY GRATEFUL!””

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Posted 3 months ago

“Jennifer at Public Storage in Gahanna was so helpful today. We were checking what size unit we would need and she explained the different sizes and what I would need based on what size place I was moving from. I will be renting from her because of how helpful she was and knowledgeable.”

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Posted 3 months ago

“17% rent increase per year, I fled after two years. Just a scam organization.”

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Posted 3 months ago

“I canceled the request for the storage unit over a week before I was to mov!. Then I looked at my banking account and saw that they charged me $51.50 and sent me and email saying, "thanks for settling up and closing your account". Wow...be careful! Plus, because the SEC allows 75% of large businesses to outsource their work, they employ people overseas. So now it is SO hard to get good customer service. You have to deal with language barriers, but most important persons who are not that knowledged, so don't trust that your request has been made. Keep checking, because this morning was my 3rd time calling to make sure that it was canceled. I never used a storage company. Please note that the Public Storage site offers NO WAY to delete your account.”

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Posted 3 months ago

“Att the VanDyke location,Cherish assisted my wife and I. her service was exceptional and courteous meeting all of our requests in a timely manner I would recommend this facility to anyone in need of storage”

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Posted 3 months ago

Public Storage is rated 3.5 based on 424 reviews