Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to write a 5 Star review for Sherry at Public Storage at 233 aerial Rd having a problem doing that so I’m trying this way. Sherry is a very professional person. I don’t know what I would have done without her help. She is to be commended for what she puts forth for all the people she helps nothing is to much for Sherry she goes the mile. Thank you Sherry!!!”

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Posted 4 years ago

“Jeanette at public storage on Washington Ave in New Orleans, LA. Has been great and pleasant. She was really nice to me.”

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Posted 4 years ago

“I would like to express my appreciation to Manager of the PSU @ 903 East Algonquin Road, In Arlington Hts., Illinois........she was the first manager to Show concern for me & my Unit. Lawie is a great employee & you need more People Like Lawie.......She Saved me From canceling my Agreement / PSU.......You Should reward Lawie for her excellent customer service! Ben Richards Storage Unit # K- 086”

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Posted 4 years ago

“Very friendly service.”

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Posted 4 years ago

“Was vacating my unit today. Apolonia and Heather were very helpful and made the process so easy. Very clean facility. Will be going back.”

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Posted 4 years ago

“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

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Posted 4 years ago

“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

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Posted 4 years ago

“Sandra was extremely helpful. Being disabled creates challenges, this is where Sandra shined. She as well as Rachel are both very courteous and professional. They deserve recognition from corporate.”

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Posted 4 years ago

“Clerk Nachelle was super friendly and informative. Made sure I had all the information before I left the counter.”

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Posted 4 years ago

“I am writing this review about some wonderful storage site staff that have helped me out in the toughest of times. Roselle IL 1295 Lake St >> Facility Mgr: MEGAN ; Dist Mgr LEANDRA. Like so many in the U.S., the past several years have been very tough. Loss of a spouse, financial loss, near death accident, loss of 2 homes. BUT ... MEGAN and LEANDRA have stood by me and tried to help me wherever they could And, thankfully Corporate Public Storage also backed them up. THANK YOU! I think of Angels on Earth. My prayers go out to you ALL !!!!”

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Posted 4 years ago

“I'm renting a unit on 7880 San Fernando Rd. in Sun Valley and I have to say, the employees really do engage in trying to help us, especially during these tough times dealing with the Corona virus. I usually have Liz, the property manager, help me in many ways such as reminding me in advance to pay my bill on time so that I can avoid having to pay penalty fees. I'm pretty sure she's having to deal with many other customers that might have difficulties paying their bill, especially with so many of us out of jobs due to this pandemic crisis. I just wanted to say "thank you" very much for all your professionalism in dealing with me and all that you do for this company. Keep up the good work Liz.”

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Posted 4 years ago

“Public Storage on Curry and Scottsdale Road it's brand new and very close to where I live but most of all the two ladies that took care of me We're kind and professional and very helpful, it was a very pleasant experience unlike U-Haul Storage thank you very much sincerely Julie Stansfield”

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Posted 5 years ago

“Public storage 25468 Lashonda was very Pleasant, prompt and informative today when I was at the office to pay my bill. Gave good suggestions on my down size of my unit. Great personality! A+ Gave information on insurance also”

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Posted 5 years ago

“Rosanna with the Alpharetta location was super helpful. We needed a quick storage solution for our friends belongings. In the pouring down rain she showed us a unit to suit our needs. Very compassionate about our friends medical situation that led us to needing storage. Thank you Rosanna for excellent customer service! April”

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Posted 5 years ago

“Shariat and Mary did an excellent job. Very professional in every sense of our work. Appreciate the hard work from staff. I enjoyed my stay with good company.”

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Posted 5 years ago

“Trina and shareef gave me excellent service on 1-24-20”

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Posted 5 years ago

“Harold at storage property in Edmond Oklahoma was very helpful and good to work with.”

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Posted 5 years ago

“I really like my storage unit and edith was really nice and helpfuls”

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Posted 5 years ago

“Lisa was very nice and helpfull ty lisa”

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Posted 5 years ago

“hello,I'm very happy with the Public Storage & Kathy is very good at her job an she is really good.”

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Posted 5 years ago

Public Storage is rated 3.5 based on 507 reviews