Public Storage Reviews

Name: Public Storage
Rating: 3.45

3.5 Rating 399 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 399 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite frankly, one of the worst storage companies I've ever had the misfortune of dealing with! Horrible! I should have looked at the reviews on Public Storage before I moved my things in there. IF your reading this and your foolish enough to rent from this company, you can expect a rent increase of 30% - 40% within the first year. EXPECT IT! I contacted Public Storage about this completely excessive rent increase, and all they said was "well, we can always move you into a smaller unit.". They're clever. They'll entice you to move into their units, with a very reasonable rent rate, and once you're moved in, they'll sock it to you. 6 months a massive rent icnrease, and then another increase 6 months later. Folks, stay away from Public Storage like the plague! HORRIBLE company. Owned by a bunch of shyster attorneys, from what I understand.”

Helpful Report

Posted 4 years ago

“Jeanette at public storage on Washington Ave in New Orleans, LA. Has been great and pleasant. She was really nice to me.”

Helpful Report

Posted 4 years ago

“I would like to express my appreciation to Manager of the PSU @ 903 East Algonquin Road, In Arlington Hts., Illinois........she was the first manager to Show concern for me & my Unit. Lawie is a great employee & you need more People Like Lawie.......She Saved me From canceling my Agreement / PSU.......You Should reward Lawie for her excellent customer service! Ben Richards Storage Unit # K- 086”

Helpful Report

Posted 4 years ago

“Very friendly service.”

Helpful Report

Posted 4 years ago

“used to be good, very poor Customer service. Autopay stopped and I could not find out why. I was on the phone for 45 Min until I gave up and had them call me back. They called back 2 hours later and it rings less than once so you have a missed call on your phone because there is no way in Hell you can answer that fast. Now your stuck with the same problem again and the hole Story starts from the top again. If I wouldn't hate moving again I would out of there.”

Helpful Report

Posted 4 years ago

“Was vacating my unit today. Apolonia and Heather were very helpful and made the process so easy. Very clean facility. Will be going back.”

Helpful Report

Posted 4 years ago

“Deceptive and unscrupulous Business Practices. Before signing the agreement I asked multiple times if I was locked in at the rate I signed up for. Which the person confirmed multiple times. Little did I know, hidden in the agreement was a clause that said they can raise it for any reason after 6 months. And keep doing so at their own discretion. They can get away with it since it's a pain to move again so they take advantage of this fact. Next is that if you move out in the beginning of the month they charge you for the whole month. No prorated refund. This company is just GREED and SELF PURPOSE. NEVER trust what they tell you. Will never use them again and will make sure NEVER to recommend them to anyone.”

Helpful Report

Posted 4 years ago

“I've been charged twice in the same day for the 1 month I had my storage unit. Been calling every 48 hours to be sent to voice-mail and nobody has ever once returned one of my calls. The guy at the Gratoit location originally told me he would refund my account but there was nothing written in my account about a refund. I closed my account after 3 weeks and he said AGAIN he would refund it, but once the "account" is closed he can't refund my stolen money. He went ahead and closed it anyway. I have to dispute this with my bank but this place is ran horribly. The office is a joke, call me back. Act like an adult and have a conversation about this thief you have working at the Gratoit location. I will never trust Public Storage again in my life.”

Helpful Report

Posted 4 years ago

“I am shocked, in the middle of a pandemic, the worst unemployment since the Great Depression, the country in a recession, and Public Storage has the audacity to raise rates. Insurance companies, rental companies, utilities are all holding steading (making commitments to do so) or even lowering rates to help people out. Public Storage raises rates. My spouse was laid off, I know many people who have no income except unemployment. Not even so much as an email about challenging times. When I wrote, what did I get back "move to a less expensive unit." This is the epitome of corporate greed Hoboken NJ Public Storage.”

Helpful Report

Posted 4 years ago

“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

Helpful Report

Posted 4 years ago

“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

Helpful Report

Posted 4 years ago

“I had to relocate to another storage. PS has no trolly no cart. My latch was cut, padlock slipped off, pressure washer, air compressor, flood light. Went to the office to find out what went wrong, all I really got was call the insurance company. 2 weeks after I went back the unit was tidied not as ransacked as before, what they did not know was I took pictures. I decided to move to another storage and they were not pleased with me leaving, I even showed another tenant in the same unit what they did and asked him to keep checking his unit”

Helpful Report

Posted 4 years ago

“Sandra was extremely helpful. Being disabled creates challenges, this is where Sandra shined. She as well as Rachel are both very courteous and professional. They deserve recognition from corporate.”

Helpful Report

Posted 4 years ago

“With everything going on people out off work as and working shorter day there raising there prices..”

Helpful Report

Posted 4 years ago

“Clerk Nachelle was super friendly and informative. Made sure I had all the information before I left the counter.”

Helpful Report

Posted 4 years ago

“I am writing this review about some wonderful storage site staff that have helped me out in the toughest of times. Roselle IL 1295 Lake St >> Facility Mgr: MEGAN ; Dist Mgr LEANDRA. Like so many in the U.S., the past several years have been very tough. Loss of a spouse, financial loss, near death accident, loss of 2 homes. BUT ... MEGAN and LEANDRA have stood by me and tried to help me wherever they could And, thankfully Corporate Public Storage also backed them up. THANK YOU! I think of Angels on Earth. My prayers go out to you ALL !!!!”

Helpful Report

Posted 4 years ago

“Went in with the $1 deal at Southside Blvd. In Jacksonville, FL., then after after 4 months they hiked my rate $20.00 a month. I asked for a deferrment option because I was supposed to be teaching by now. However, due to the Coronavirus nightmare and the fact I haven't received unemployment, I am broke. Not only was my extension request denied I was told a late charge would be applied after the sixth. Before the Corona virus I always paid on time and have rented for almost a year. No Coronavirus emphathy!”

Helpful Report

Posted 4 years ago

“Beware. They start you out with an introductory rate and then hike it up! I asked them how much the rate would increase when promo period is over, and they said they can’t really tell me. I went from paying $35/month to paying $135 after a couple of months. Beware! By that time you have already stored your belongings with them so it’s a pain to move them out.”

Helpful Report

Posted 4 years ago

“I'm renting a unit on 7880 San Fernando Rd. in Sun Valley and I have to say, the employees really do engage in trying to help us, especially during these tough times dealing with the Corona virus. I usually have Liz, the property manager, help me in many ways such as reminding me in advance to pay my bill on time so that I can avoid having to pay penalty fees. I'm pretty sure she's having to deal with many other customers that might have difficulties paying their bill, especially with so many of us out of jobs due to this pandemic crisis. I just wanted to say "thank you" very much for all your professionalism in dealing with me and all that you do for this company. Keep up the good work Liz.”

Helpful Report

Posted 4 years ago

“Public Storage on Curry and Scottsdale Road it's brand new and very close to where I live but most of all the two ladies that took care of me We're kind and professional and very helpful, it was a very pleasant experience unlike U-Haul Storage thank you very much sincerely Julie Stansfield”

Helpful Report

Posted 4 years ago

Public Storage is rated 3.5 based on 399 reviews