Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for a quick turn around on my latest order - stock arrived in fine time. Will be ordering more very soon. Kind regards Lorraine”

Helpful Report

Posted 9 years ago

“Easy to use site, good communication regarding order status. Partuclarly pleased to know when delivery will be. Have ordered several times without issue but sadly I had 9 broken items this time, so the courier have not looked after the delivery very well. Items are being replaced (not yet received) and the problem was dealt with promptly.”

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Posted 9 years ago

“Quick delivery goods as described and well packed”

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Posted 9 years ago

“We use Puckator as one of our regular suppliers. Excellent quality products at competitive prices. Communication and after care is outstanding.”

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Posted 9 years ago

“I have some problem all time all item company sticker and when l try to take off damage items this reason l am shopping 1 year one time”

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Posted 9 years ago

Dear Tayfun As you can imagine, we are mortified with our first ever one star review and would like to get to the bottom of this issue for you. Looking at your order, most of the products were incense and other items that do no contain a sticker of any kind. Can you expand the the exact product you had a problem with, so we can investigate further. We have sold millions of products this year and this is the first time a customer has ever mentioned this. We look forward to hearing from you. Regards Matthew

Posted 9 years ago

“Order arrived quickly with good packaging, everything was present and undamaged. Very impressed and have already made a second order.”

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Posted 9 years ago

“We love Puckator products at Halo, they have a fantastic range of gifts. Any problems are dealt with quickly by their helpful customer service team.”

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Posted 9 years ago

“Very happy with my order a great company to order with and fast delivery will Deff be ordering again”

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Posted 9 years ago

“Everything worked fine and quickly!”

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Posted 9 years ago

“Great quality products with a speedy delivery. Everything always arrives safely as the packing is excellent.”

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Posted 9 years ago

“Hello, Excuse me, that I am writting you just now, but I was on a holiday. I was very happy with delivery but I found one very demaged box. When I opened it I found 8 demaged/broken items. I will send you a picture of that through my email. Please, let me know of what you will do with that, thanks Eduardo”

Helpful Report

Posted 9 years ago

Hello Eduardo, Thank you for your feedback. We are very sorry to hear that you received a damaged box, our customer services team will contact you shortly to obtain details of the broken items and resolve the situation asap. Thanks and kind regards Susan

Posted 9 years ago

“This was my 1st order with Puckator and I have to say that all the items I ordered were of excellent quality, well packaged and the delivery was prompt. Excellent service all round and I can't wait to place many more orders in the future.”

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Posted 9 years ago

“quick easy way of ordering goods and prompt delivery very good service”

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Posted 9 years ago

“Always more than pleased with products received. The order is delivered very promptly and well packaged. My fairy stall is great sucess with everyone thanks to you”

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Posted 9 years ago

“Everything came as ordered, At the exact time promised and the quality was as expected from a truly professional outfit like Puckator. Well done, as usual.”

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Posted 9 years ago

“Consistantly getting worse - re damaged products. Most look as though they were damaged before they were even packed, which means they cannot handle goods with care in the warehouse. They do not pack with bubble wrap either which increases the chance of damage in transit. Also, there were items missing from the parcel. Customer Service were not that bothered when I rang. Yes they were quick to refund, but there were no apologies or desire to rectify the situation so as to ensure they kept my custom. There was no partial refund of the delivery charge which I asked for considering a good third of my order was damaged or missing. Very disappointed indeed.”

Helpful Report

Posted 9 years ago

Dear Amanda I was so sorry to read your comments above. As you can see from our consistently positive feedback, this kind of service is not something we usually offer our customers. Answering your comments above. Firstly, I can tell you we do use bubble wrap where it is deemed necessary, I will contact our warehouse manager and find out what happened on this occasion In terms of product leaving our warehouse damaged, I can again tell you that the majority of the time that every item is checked prior to packing. However, if you are ordering large quantities and full cartons, then it can be difficult to check every item within a carton, especially if it contains many pieces. Yes, we do get the odd damage, it's the nature of the product we sell that occasionally some items get damaged, but it really isn't the norm for customers to get the damages you had received. Moving onto our Customer Service, as you can see from the comments from other reviewers, our customer service is excellent and I am sorry you feel on this occasion that you have been let down. I will of course have a chat with the department and see what went wrong on this occasion and make sure it does not happen again. Apologies for the inconvenience Regards Matthew Shaw

Posted 9 years ago

“Really quick and effecient nicely packed will be doing business again with you good prices to many thanks suzan”

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Posted 9 years ago

“happy with product and an excellent service”

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Posted 9 years ago

“After being with Puckator for several years, I always have outstanding service.”

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Posted 9 years ago

“Fast delivery, well packed. Only a few items broken in transit which are always easily & swiftly replaced or refunded in my previous experience.”

Helpful Report

Posted 9 years ago

Puckator is rated 4.7 based on 1,326 reviews