Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 9 years ago

“Very good service and prompt delivery. Looking forward to ongoing relationship with Puckator”

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Posted 9 years ago

“Great first order from Puckator - easy to order, quick delivery & well packed. Will use again for sure. Many Thanks”

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Posted 9 years ago

“This was a repeat order, and as usual was very well packed, everything was in stock and delivered 2 days after purchase.”

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Posted 9 years ago

“GREAT SERVICE. WOULD BE REALLY GOOD FOR SMALL BUSINESSES TO BE ABLE TO GET CARRIAGE FREE OFFERS, THEY DO MAKE A DIFFERENCE!”

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Posted 9 years ago

“We ordered compact mirrors and matchbook emery boards, both of good quality and were received quickly. Emails were sent to let us know what was going on, very helpful.”

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Posted 9 years ago

“Hi Puckator overall your service is good, however I also use other wholesalers in the UK and I am paying more VAT ( on more or less the same amount spent) and carriage to you than the others so will unfortunatley try to order more from them than you. Also part of my order is missing I did not recieve x4 bottles of Frankincense Essencial oils the sum of 8 pounds ? which I have paid for. Please could you refund me this amount Regards Andria Higgins @ Cosas Y Cosas”

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Posted 9 years ago

Hi Andria I will ask Customer Service to investigate the missing oils and get back to you ASAP. With regards the VAT and carriage, can you explain more in an email to me. If you have a Spanish VAT number, you do not have to pay VAT. This would be the same with all UK companies you buy from. If you prefer, you can buy directly from Puckator SL in Spain, then you can pay and reclaim Spanish VAT. Please let us know Regards Matthew

Posted 9 years ago

“The items I received were fine..although I didn't receive a 20 pack of burners and 3 burners were broken. When I rang to complain it was arranged for me to receive the damaged items and to send out the item I never received...a little bit inconvenient but overall ok...this was my first review but I'm afraid to say that overall I'm really not very happy at the service I've received, although as stated above the items not received were sent out but again 3 items out of the 20 pack were broken, I think that for a customers FIRST order from puckator several items were broken so I think that before any thing is dispatched they should be double checked, I however will not be placing anymore orders with yourselves as in my opinion first impressions last and my first impression isn't a very good one !”

Helpful Report

Posted 9 years ago

Dear Anne I am really sorry you experienced a difficulty with your order, glad to see it got resolved though. Apologies for the inconvenience. Regards Matthew

Posted 9 years ago

“Was kept informed of delivery timescale. Sales Staff very helpful, especially Sam.”

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Posted 9 years ago

“Very quick delivery, really well packed, nothing damaged, good prices, very happy”

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Posted 9 years ago

“Couple of damaged items.”

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Posted 9 years ago

“VERY pleased ,great quality all as described ,arrived really quickly all ready looking at next order EXCELLENT.”

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Posted 9 years ago

“Easy to use website, great range of stock and fast delivery couldn't ask for better”

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Posted 9 years ago

“Just received my first order and I'm really pleased with the service, speed of delivery and quality of the products. Will definitely be ordering again.”

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Posted 9 years ago

“Very good service will use again Good's were what we expected”

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Posted 9 years ago

“Great service great products will definitely be using again thankyou”

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Posted 9 years ago

“I have found the new boxes in which the oil burners come much better that the previous packaging. Whilst I was unaware of a free postal promotion giving away free postage on all orders over the bank holiday weekend. Perhaps something more visual on the website during these promotions may have helped me choose to alter my ordering date or at least able to plan for the delivery coming in later than usual. So my order was delayed due to the demand a quick call to the office to confirm they had recieved my order. Explained I was in a que and was being served in order. On an extremely positive note the delivery company that you use and their text notification service is an excellent asset to your business. I only wished all my suppliers used this service. I tables me to plan a delivery down to the hour, very very useful for reducing staff hours in uncertain times. Overhaul 9/10 well done. Gary so many lovely things...”

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Posted 9 years ago

“Very pleased with the timeframe between ordering and delivery, goods came well packaged. order was complete. Well satisfied and will use again.”

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Posted 9 years ago

“Great service & very helpful”

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Posted 9 years ago

“Fast delivery, great service”

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Posted 9 years ago

Puckator is rated 4.7 based on 1,326 reviews