Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to use. Lovely products to choose from. Prompt delivery. Items arrived well packaged.”

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Posted 8 years ago

“I was well informed of my dispatch and it was quick and well packed and secure thankyou .”

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Posted 8 years ago

“Not happy with my order...lots of fragrance burners are broken”

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Posted 8 years ago

Hi Cath I am very sorry to hear that you received some broken products. We do try extremely hard to pack to a standard where breakages are very limited, as you can see from our very high feedback. It seems in this case, perhaps the box has had a rough time on route. Please can you contact our Customer Services ASAP, they will resolve the situation for you. Kind Regards Matthew

Posted 8 years ago

Hi Cath, Sorry to hear that you had a problem with some of your products, if you give customer services a call they will get some details from you so we can look into the problem, and they'll be able to help you out with replacements or a refund too.

Posted 8 years ago

“Excellent customer service highly recommend”

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Posted 8 years ago

“the description and quality of items and quick delivery was excelent”

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Posted 8 years ago

“We received the sand animal order and we do like them very much However, I do not think we can continue to order because the freight charge is prohibitive for our small business”

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Posted 8 years ago

“Alway great items good price and fabulous customers services.”

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Posted 8 years ago

“My stuff came on time”

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Posted 8 years ago

“Another great order,good products with quick delivery”

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Posted 8 years ago

“My parcel was full of mugs and they all arrived in tact, service was excellent and speedy. Grateful to be treated as part of the U.K and not hit with ridiculous delivery charge.”

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Posted 8 years ago

“Yes all good!”

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Posted 8 years ago

“Easy ordering quick delivery and no breakages unlike some other companies I have used and they seem to really care about there customers .definitely recommend them as a company five star service”

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Posted 8 years ago

“My order was well packed and delivered very quickly”

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Posted 8 years ago

“Order arrived very quickly, well packaged”

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Posted 8 years ago

“Fab products and delivery. Did have a broken item have emailed but waiting to hear as it has been the weekend. Overall very happy and have placed my 2nd order”

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Posted 8 years ago

“Have dealt with this company before & they never let me down. The quality & price of the goods are excellent & delivery fast. Will be using again.”

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Posted 8 years ago

“Great service and prompt delivery. Thank you”

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Posted 8 years ago

“Absolutely brilliant! Quality items and kept up to date on delivery every step of the way. Thank you.”

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Posted 8 years ago

“Puckator is great...it has everything I need and at the right prices. They also tell you how much it should cost which is great for me as I never know how much to charge for items. There website is so easy to use....from looking to see what you would like to buy to paying for it all and then you always get a quick delivery.”

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Posted 8 years ago

Hi Jo Thanks so much for the positive feedback, it really means a lot to all of us. Kind Regards Matthew

Posted 8 years ago

“Mini elephant ceramic burner OB20 - we bought these under the impression they were oil burners as they were under the section 'oil burners' but 25% of them don't have a hole big enough to fit a tealight in. Later we found the listing says at the bottom that they were decorative so why are they not being sold as home ware? We rang to complain and was laughed off the phone. Complete waste of money and considering we've spent a lot of money with the company we hoped for at least an apology or goodwill gesture. Really disappointed with a company that we once trusted.”

Helpful Report

Posted 8 years ago

Dear Chloe I am really sorry with the issue you have had with the oil burner, of course if you are not 100% happy we will arrange a replacement for the item. Having spoken to Megan in our Customer Services, I believe she took your call? It seems we did offer to credit and collect the oil burner concerned, but as per company policy she requested the whole tray back? The reason for this is twofold, firstly it would be very difficult to get a part tray back in tact, as the burners would be lose. Secondly, we will take the matter up with our supplier and would need the full tray to do so. I hope this clarifies the matter? If you could please contact our customer service again, they will only be too pleased to credit the burners and arrange collection of the tray. Finally, I am terribly sorry that you feel that our customer service was not to your satisfaction today. However, you can see all the very positive feedback we get with regards our customer service on reviews.co.uk and I personally receive extremely positive feedback verbally from customers on an almost daily basis with regards out customer service team. Please feel free to contact me directly, if you should wish to discuss the above matter. Kind Regards Matthew Shaw

Posted 8 years ago

Puckator is rated 4.7 based on 1,326 reviews