Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

Write Your review

Tell us how Puckator made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have bought from Pukator. Was very pleased with the ease of the process, swift dispatch and delivery. There were a couple of things out of stock but was credited back to my card straight away. Excellent service. Won't hesitate to order again.”

Helpful Report

Posted 9 years ago

“Received my first order from Puckator last week. It arrived on the date stated with no breakages. It was really well packed. I will be ordering again from you.”

Helpful Report

Posted 9 years ago

“The puckator website is so easy to use. You can find what you want very easily, just add it to your basket. It tells you how much more you have to spend for the minimum order level or to get free delivery. Once you have what you want the check out is also very easy and then in 4-5 day you get your order delivered to your door. Go on give it a try its good value for money and so easy to use.”

Helpful Report

Posted 9 years ago

“I have used Puckator for years. I buy fairies to create my own theme gifts. I then add poems and other Fantasy items. Puckator is a very well run company,orders are dealt with professionally. Service is perfect. Delivery is prompt,and the parcel is packed with care and attention. Highly recommended . Thank you.”

Helpful Report

Posted 9 years ago

“great value on all items , beautiful items and varied examples”

Helpful Report

Posted 9 years ago

“The website is easy to use. The staff are helpful and efficient. The products are good and arrive safely.”

Helpful Report

Posted 9 years ago

“Quick delivery”

Helpful Report

Posted 9 years ago

“Sorry to put poor, but 4 items were broken when stock arrived, but in a plus side I spoke to a lady this morning and replacements will be sent out.”

Helpful Report

Posted 9 years ago

Hi Averil Sorry that you had 4 broken items, we do try our best. Glad to know that customer service sorted this immediately and offered free of charge replacements. Hopefully next time your feedback can be more positive :) Regards Matthew

Posted 9 years ago

“very good pleased with stock and delivery will be shopping with you again very soon”

Helpful Report

Posted 9 years ago

“Fast and friendly service, kept informed on how order was progressing and delivery arrived in excellent condition and in middle of time slot. Will definitely use this company again.”

Helpful Report

Posted 9 years ago

“Was given Puckator details by my friend Amanda at Pollyanna. Fabulous range of gifts which sell very well. Quirky, inexpensive and great quality.”

Helpful Report

Posted 9 years ago

“Fantastically fast service/turnaround and the products which were fragile were well packed. Ordering again soon!!!”

Helpful Report

Posted 9 years ago

“Goods arrived promptly, exactly as described, well packed and good value for money.”

Helpful Report

Posted 9 years ago

“Disappointing! A number of items were broken due to thoughtless packing and the parcels were unacceptably large and heavy. But the items were fun and excellent items for small Xmas and other presents when we got to them”

Helpful Report

Posted 9 years ago

Dear Maggie Thank you for your feedback, I am sorry about some of the broken items you received. If you contact our customer service, they will credit or replace the items free of charge. I will also pass on your comments regarding the boxes to our warehouse manager, apologies for the inconvenience. Regards Matthew

Posted 9 years ago

“Once again speedy delivery and quality items. Just wish you could make the Puckator stickers on the boxes easier for customers to remove as it makes the packing look cheap.”

Helpful Report

Posted 9 years ago

Hi Lisa Thanks for your feedback re the stickers on the boxes. I will pass your comments to the buying team and see if it's possible to use easy peel stickers. Regards Matthew

Posted 9 years ago

“Great delivery time. Disappointed that quantity on Website doesn't reflect actual quantities, even after going through checkout it still doesn't reflect actual quantities so when items have run out of stock etc buyers are unaware of the goods they are actually going to receive. Packaging usually very good, some items may on this occasion may have been squashed hence a damaged item, however this is only an assumption, item may have already been broken prior to packaging. In general a good service and will/do use frequently.”

Helpful Report

Posted 9 years ago

Dear Susan Thank you for the mostly positive feedback. In relation to the stock quantities available on the website, I can assure you that this is the actual quantity we have in stock at that moment. 99% of the time customers do get their entire order when ordering online, but due to the popularity of our products, we can have more than one customer ordering a line at virtually the same time. In terms of the damages, this can happen from time to time, we will of course credit or replace if you let our customer service know. Regards Matthew

Posted 9 years ago

“I am a retailer of your products, the customers are always delighted with the cherubs , the packages arrived and none damaged”

Helpful Report

Posted 9 years ago

“Delivery was quick. Items as described. Well packed. Very good experience will be ordering again in the future.”

Helpful Report

Posted 9 years ago

“Easy to use website, excellent choice of products and affordable pricing. The payment process was efficient and also a prompt delivery time. Very pleased with the quality of the products that I ordered and they were well packaged.”

Helpful Report

Posted 9 years ago

“Good easy website. Prompt delivery. Staff friendly and efficient if you need to speak to them.”

Helpful Report

Posted 9 years ago

Puckator is rated 4.7 based on 1,326 reviews