Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

Write Your review

Tell us how Puckator made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fantastic service, awesome stock, brilliant prices and speedy delivery, what more can I say. Without Puckators great service and stock there is no way my business would be where it is today, their service is next to none, the ordering is quick and simple as is the payment, deliver is a lot quicker than you would expect, even over the Christmas period deliveries were on time. On my last order I had an issue with having the wrong letters delivered and within 24hrs of my email being sent to their customer service my account was credited the product amount. I would recommend Puckator to any business be them start up or established.”

Helpful Report

Posted 9 years ago

“First order January 2015 no problem with delivery good quality products definatly use again, would highly recommend. Occasionsfouroaks.”

Helpful Report

Posted 9 years ago

“Couldn't be happier with my order! I will be ordering again soon :) x x x”

Helpful Report

Posted 10 years ago

“Easy to use Website. Excellent Items, Very quick Delivery. Can Recommend.”

Helpful Report

Posted 10 years ago

“I have always found unique giftware with Puckator over the years I have been a customer and the service recieved, I cannot fault.”

Helpful Report

Posted 10 years ago

“Beautiful products, fair prices, good delivery. A pleasure doing business with this company. Dave”

Helpful Report

Posted 10 years ago

“Good quality items and very quick delivery”

Helpful Report

Posted 10 years ago

“This is only my second time ordering from puckator, my first order arrived so quickly as I'm sure my second order will.The goods were packed really well as most of my items were breakable, excellent service and I'm extremely happy and looking forward to ordering more in the future, I highly recommend puckator.”

Helpful Report

Posted 10 years ago

“Quick delivery, good quality items, will be ordering again!”

Helpful Report

Posted 10 years ago

“Great order great assistance over all wish I had found them sooner thank you”

Helpful Report

Posted 10 years ago

“Excellent first class service.”

Helpful Report

Posted 10 years ago

“hello im a brand new customer to pukator and ordered £420 worth of goods,to be sent from cornwall to halifax west yorkshire....when my goods arrived the dpd driver turned a big sqaure box roughly onto its side to take the code for his paperwork!!!!! so when i opened the box 4 fairys of the forest had there wings broken off!!!! pukator need to have a word with senior management at the distribution centers they use and start putting" handle with care" and "FRAGILE" all over the box"s hopefully no more breakages”

Helpful Report

Posted 10 years ago

Hi Declan, thank you for your feedback, I am sorry the couriers have handled the box roughly. We work hard to pack our items so they can withstand the couriers handling of the boxes but sometimes things do get broken and we will always deal with those for you either as a credit or replacements. A member of our customer service team will be in contact with you shortly to deal with the damages for you. Kind regards Louise, Customers Services

Posted 10 years ago

“Brilliant every time the best one for my Angel cherubs”

Helpful Report

Posted 10 years ago

“everything great :)”

Helpful Report

Posted 10 years ago

“I sell owl items to raise funds for an owl rescue and this site was a great find. It had loads of good quality goods at great prices and i will be ordering more in the future especially since it was delivered so quickly. The only way it could be better was if it had a lower minimum purchase limit for small businesses like myself.”

Helpful Report

Posted 10 years ago

“Ordering was easy, as was paying. Getting through was quick and operator was helpful when I rang. Goods were delivered when stated and arrived promptly, without breakages or items missing. Overall I was very happy with the service provided. Thank you”

Helpful Report

Posted 10 years ago

“Great products however packaging takes a lot to be desired. Rips and tears in boxes. Miracle nothing had fallen out.”

Helpful Report

Posted 10 years ago

“Great products however packaging takes a lot to be desired. Rips and tears in boxes. Miracle nothing had fallen out.”

Helpful Report

Posted 10 years ago

Dear James I am really sorry you experienced less than perfect packaging for your order. We price ourself on well trained staff and top of the range packing materials, so this is a concern to us. I have raised your issue with our warehouse manager and will make sure your orders are checked by a supervisor next time. Apologies again, but great to know you liked the products. Regards Puckator

Posted 10 years ago

“Excellent products and customer service as always.Any necessary refund is dealt will straight away with no fuss and no annoying credit notes.One of the best wholesale companies today.”

Helpful Report

Posted 10 years ago

“I have been waiting for the camper van mugs for some months, as they were out of stock for so long I found a different supplier. This supplier is Eapollo and I buy them in boxes of 4 and they cost me £7.96 per 4, cheaper than you supply. Recently they also went out of stock but were supplied to me again within 12 days. Imagine my surprise when I found a sticker on the outer of the box of 4 which said - puckator CV23 4 assorted. Your comments on this situation are eagerly awaited!”

Helpful Report

Posted 10 years ago

Hi Lynette I am really sorry that you are less than satisfied with the some aspects of our service. If can address the issues one at a time. Firstly, in respect of the CV23 been out of stock for so long, we are aware of this issue and have been working really hard to rectify the situation. The reason for the delay has been a shortage of skilled painters in the facility that makes the mug, and also the popularity of the item. These two situations combined have made it very difficult for us to keep supply for any length of time. We are however reasonably satisfied that after sourcing an additional supplier, this situation should improve going into 2015. Secondly, in relation to e-apollo. I am not sure you are aware, but as a large importer, Puckator does supply other wholesalers and distributors across Europe, both online and offline. For a significant commitment to purchase a minimum amount of stock annually, wholesalers and distributors can apply for a "wholesaler account", certain conditions must be met. They must only supply retailers (not the consumer), significant minimum quantity per line and minimum annual spend is applicable. E- Apollo is one of these wholesalers and may have purchased significant quantity of the item mentioned, allowing them to keep stock after we have sold out. In terms of the price, Puckator is competitive and our price for CV23 is as low as £7.80 for 4 pieces. I hope this answers your query, we really do appreciate your custom. Regards Puckator

Posted 10 years ago

Puckator is rated 4.7 based on 1,326 reviews