Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order and will definitely not be my last, Love every item, fantastic quality & great prices, so simple to order, Fast delivery and fantastic communication, I highly recommend puckator ********”

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Posted 7 years ago

“order turned up all was well .. just 1 damaged item but nothing to complain about will always be buying from here”

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Posted 7 years ago

“This was my first order with you, and to be honest you always wonder how it will go when you haven't dealt with someone before. Well I was very pleased with how efficient you are. I like that you send an email letting me know within the hour as to when it will be delivered. Everything was just as descibed. First class service.”

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Posted 7 years ago

“My first order arrived ..not too bad I thought ..until i unpacked and found 2 broken items inside. One i could repair with some glue ..the other ..a unicorn .the hoof was missing all together”

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Posted 7 years ago

Hi Chris I am very sorry to hear that you have received damaged items within your order. Someone from our customer service team will be in touch with you shortly to help resolve this issue for you as quickly as possible. Kind Regards Kerrie Reynolds

Posted 7 years ago

“Excellent service, excellent quality of goods and lovely people to deal with! All very polite and friendly”

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Posted 7 years ago

“All the items I purchased were perfect and arrived very quickly. Thank you.”

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Posted 7 years ago

“Products always nice”

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Posted 7 years ago

“What to say? Ordered on the web and collected myself., everything went OK. Staff were very good, so I`m happy. Will use again.”

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Posted 7 years ago

“My order was complete and delivered very quickly. The only issue I had was with the packing. I bought several ranges in bulk, some were set with an outer boxes but odd number items were packed 'around' these, as a result I had 2 broken burners and several damaged boxes. It would be useful to know how many you get in a prepacked box so I could order in that quanitity in the future.”

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Posted 7 years ago

“Good quick delivery”

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Posted 7 years ago

“Great products at great prices but having to spend £300 to get free delivery or it £9.95? Bit pricey to be honest. I use another complany who charges £6.95 or free over £100.”

Helpful Report

Posted 7 years ago

HI Tracey Thank you for your recent review. I am however sorry to hear that you are unhappy with our delivery costs so someone from our customer service department will be in contact to discuss this matter with you further. Kind Regards Kerrie Reynolds

Posted 7 years ago

“+Has interesting stock, +Min quantities are low - a lot of items out of stock - prices for there own lines can be cheaper elsewhere!”

Helpful Report

Posted 7 years ago

Hello I am very sorry to hear that you are unhappy with our stock levels and prices, a customer service representative will be in touch with you shortly. Kind Regards Kerrie

Posted 7 years ago

“Good stock at good prices. Shame about the packing and delivery”

Helpful Report

Posted 7 years ago

Hi Laura I am very sorry to hear that you've had issues with the packing and delivery of your order. I assure you that customer satisfaction is priority to us therefore a customer Service will be in touch shortly regarding these issues. My sincere apologies once again. Kerrie

Posted 7 years ago

“Puckator always has an excellent range of products. Quickly picked and sent, no waiting.”

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Posted 7 years ago

“Delivered on time. All the items present . However to itemsee broken. The mystic realms and emerald prophency fairy both broken. Really disappointed.”

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Posted 7 years ago

Hi Marie I am extremely sorry to hear that you are having issues with breakages within your order. I can assure you that customer satisfaction is very important to Puckator and we do not want any of our customers to be disappointed with their orders. Someone from our customer service team will be in contact with you shortly regarding the issues that you are having and will get these resolved as quickly as possible for you. Apologies once again for any inconvenience this may have caused you Kind Regards Kerrie

Posted 7 years ago

“I have just registered with you and had 2 deliverys and I can say they have both been bad exspeariance first one all boxes were badly smashed and bashed as I will be selling the goods in the boxes it's a bad reflection on me second delivery the items were broken 6 in total as of yet I have not had reply to email with photos attached offering me replacement and reassurance that they will arrive intact . Deborah @ malika crystals”

Helpful Report

Posted 7 years ago

Hi Deborah, I am very sorry that you are having further issues with your second delivery. I can assure you that we do always try to get deliveries to all customers without any issues, however due to the nature of our items this is not always possible and breakages can happen during transit. This is unfortunately beyond our control but our credits team will always help and resolves any of these issues as quickly as possible. Emails are normally answered within 24 to 48 working hours however i will ensure that our credits team deals with your email as soon as possible. If you have any further issues please do not hesitate to contact us on the customer services email address, customerservices@puckator.co.uk Apologies once again Kerrie

Posted 7 years ago

“First Order from Puckator for me and impressed by service and nice quality goods. Buying for the Christmas Market so not listed yet on my eBay site ... Will have to see how products do but confident I am selling decent products! Order came well packed and communication good ... "Thank You Puckator"”

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Posted 7 years ago

“just received our first order from puckator, Absolutely fantastic, order was dealt with quickly, well packed, there was lots to choose from, very happy with them, definately worth a look at their website even if you are a small business like ours.”

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Posted 7 years ago

“Very Easy purchasing process, friendly customer service, also quick dispatch of goods”

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Posted 7 years ago

“Excellent easy ordering and speedy delivery”

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Posted 7 years ago

Puckator is rated 4.7 based on 1,326 reviews