Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timing wise all was good, only 1 product arrived to me all smashed up and destroyed. Not good.”

Helpful Report

Posted 7 years ago

Dear Jeevan I am sorry to hear that you had a broken item in your order, we do try very hard to prevent this, but sometimes it can happen. I presume you have contacted our customer service to resolve the situation? If not, please contact us ASAP and we will send a replacement or arrange a credit. Regards Matthew

Posted 7 years ago

“Amazing service , can't fault it”

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Posted 7 years ago

“Quick delivery and well packaged. Very satisfied with service.”

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Posted 7 years ago

“They reduced there minimum order total down to £50”

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Posted 7 years ago

“very quick, no problem easy to order and hassle free”

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Posted 7 years ago

“Delivery was very quick and website easy to use.”

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Posted 7 years ago

“Absolutely brilliant items super fast delivery”

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Posted 7 years ago

“Hi my name is Paul Bastiani and I own the Heaven shop in Northampton. I recently just opened a new account with Puckator .With our Heavenly theme ,we were spoilt for choice. Cant wait to put our next order in.”

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Posted 7 years ago

“Excellent reliable service, quality goods. Lots and lots of choice. I can buy the 'different' gifts and products that my customers want to buy. thank you”

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Posted 7 years ago

“Arrived quickly, well packed and great quality. Will be ordering again in the future Thank you”

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Posted 7 years ago

“Great service, quick and accurate delivery time and nice products.”

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Posted 7 years ago

“Had everything we needed and an amazing variety of stock. Delivery was speedy also.”

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Posted 7 years ago

“I loved the boat incense holders dreamcatchers and oil burners. Please add black lucky cats and dragons blood incense by Stamford and Nittraj Incense if possible and other types of dreamcatchers. Thank you. Ps very pressed with prompt delivery ????”

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Posted 7 years ago

“Very easy to order. Extremely quick delivery and perfect items at a reasonable price. Would definitely use again. Thankyou”

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Posted 7 years ago

“We ordered with the black Friday offers and paid straight away, but the order took 5days to be processed. We accept that it is a busy time but due to us being overseas in Greece it took over 3 weeks for the order to arrive [there was a ferry strike for a few days] It would be good if deliveries outside of the UK could be taken into consideration the added delivery time and maybe picked quicker to improve the time from payment to receiving. Many thanks”

Helpful Report

Posted 7 years ago

Hi Dimitris, I am very sorry your order was delayed by 3 weeks. I will be taking this up with our courier as that is not an acceptable delivery time frame, there is no reason it should have taken this long. The average delivery time to Greece is 5 days. I will also be looking at our dispatch process in our warehouse, we do our best at busy times of year but again this is not acceptable. I will arrange for a credit and refund of your shipping charge to be issued, a member of our customer service team will email you shortly with a copy of the credit. Kind Regards and Happy New Year Louise Customer Services

Posted 7 years ago

“Happy with my products.. They were packed better and nothing damaged this time. Delivery service is fantastic.”

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Posted 7 years ago

“The prices are reasonable and the order was delivered quick”

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Posted 7 years ago

“Orders are always delivered on time and they are always helpful on the occasions I have had to contact them. Goods are of excellent quality. Unfortunately though every single order I've had from them always has damaged goods. The goods are often sliced through with a box cutter obviously done at the warehouse when goods were being packed but just lately it's getting worse and I've had to throw so much stuff away as I can't sell it to my customers and it's such a hassle returning which is a shame as i would like to keep buying from them but I'm starting to get fed up with it now. Other than the damaged goods they they provide excellent goods, value and service”

Helpful Report

Posted 7 years ago

Hi Thanks for the mostly positive feedback. I am passing your comments to our warehouse manager immediately, to make sure this doesn't happen in future. If you get any further issues, please do not hesitate to contact me. Regards Matthew

Posted 7 years ago

“Excellent service, my goods arrived within four days. Thanks very much and I will not hesitate to use you again!”

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Posted 7 years ago

“Fantastic service ,and super fast delivery right before Christmas .”

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Posted 7 years ago

Puckator is rated 4.7 based on 1,326 reviews