Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the opportunity to do this,the overall packing of the items is generally well done but the bath bombs are really brittle, of the packs I had 8 where smashed and 6 cracked. They need to be in a box not tray. Thanks again, yours sincerely John Cummings lee Hynes”

Helpful Report

Posted 9 years ago

Hello John Thank you for the feedback, I am sorry to hear that you had problems with the bathbomb packaging. These products are manufactured in the UK and this seems to be the standard packing. We have sold them for many years and it isn't a product that we have had issues with previously. Having said that, in your case you have had an issue, I will therefore pass your comments over to the warehouse manager and suggest extra packing is used for your orders in the future. Kind Regards Matthew

Posted 9 years ago

“You are a new supplier to us and so far you have given us great service, the only issue we have had is the quality of the builders mugs.”

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Posted 9 years ago

Hi Colin Thanks so much for the positive feedback. With regards the mugs, if you can let us know the issue, we will of course rectify the situation. Regards Matthew

Posted 9 years ago

“Great products fantastic delivery . Easy to use website .”

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Posted 9 years ago

“I love all staff but when take out sticker damage on staff maybe if you can sticker quality maybe better thanks for public survey ????”

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Posted 9 years ago

“Everything I received was of fantastic quality and the order was tracked and delivered on time. I am very impressed with the service and the range of goods on offer. Would highly recommend.”

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Posted 9 years ago

“Great quick service and quality products .”

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Posted 9 years ago

“I was really pleased with the speedy delivery, communication for delivery was impressive too! packaging was great and products exactly as described, if not better!”

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Posted 9 years ago

“Very good service would recommend A++. More information on bulk deals would be good as I requested to know certain things which are yet not answered.”

Helpful Report

Posted 9 years ago

Hi Matthew Thanks you for the great feedback! If you would like info on bulk deals, it may be worth contacting the rep for your area, they would be happy to discuss. You can find the contact info on the website, or by calling the office. Regards Matthew

Posted 9 years ago

“Excellent service, delivered on time. Quality of the goods also excellent, will definitely be placing more orders”

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Posted 9 years ago

“This was our first order with the company , very impressed with the delivery service and quality of the products. Excellent customer service.”

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Posted 9 years ago

“Delivery was fine, but order had quite a few breakages”

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Posted 9 years ago

Dear Susan I am really sorry to hear that you had some breakages with your order. We do try very hard to pack goods to a standard that breakages are kept to an absolute minimum. However, with the kind of products we sell and the occasional over zealous delivery driver, the odd breakage can happen. If you email a list of damages to customerservices@puckator.co.uk, they will arrange replacements or a credit. Kind Regards Matthew

Posted 9 years ago

“Good products. Quality as expected. Arrived in good time. Very happy with the service.”

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Posted 9 years ago

“As always goods are of a high quality & delivered in a timely manner. I particularly like Puckator's website as it keeps real time stock levels so you immediately know whether an item is in our out of stock.”

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Posted 9 years ago

“Easy to use website . Order came ok and lovely products. For the cost of delivery think it could come a bit quicker but I am happy.”

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Posted 9 years ago

“This is the first time I have used this Company and I have found it excellent to deal with my order was sent promptly and the Customer Service Team are extremely efficient and pleasant Old Thatch Teashop Old Village Shanklin Isle of Wight”

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Posted 9 years ago

“Excellent service from a top supplier”

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Posted 9 years ago

“I am missing a whole box from my delivery . Am waiting to see how the problem is dealt with”

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Posted 9 years ago

Hi Suzanne, I am sorry you have a missing box, sometimes this happens with our courier and we always deal with it as quickly as we can. I know my colleague spoke to you this morning and has chased the box with both our courier and our warehouse. As we have not been able to locate the box with either we will be replacing your goods as promised as soon as possible, My colleague will be contacting you shortly to confirm this. The missing goods will be on their way to you today. Kind regards Louise

Posted 9 years ago

“great service and even better coms. well done”

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Posted 9 years ago

“As usual, goods still haven't arrived 10 days after the order was placed.”

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Posted 9 years ago

Good Afternoon Audrey. I am really sorry about this, 10 days since placing your order and still no delivery is totally unacceptable. The vast majority of orders are sent next day and almost all are received within 3 working days. As you can see from all the positive feedback we have, this really is unusual. I am going to investigate this immediately and will get back to you shortly. Regards Matthew Shaw

Posted 9 years ago

Hello Audrey After further investigation, I can confirm your order was shipped last Thursday, it should be with you today or tomorrow, unfortunately our courier does not offer next day delivery to the Channel Islands, you should be able to track delivery via the tracking number provided. You are correct that you placed the order on Friday, unfortunately we were a bit short staffed last week due to the half term holiday and this affected the despatch of a small number of orders. I have taken the liberty to upgrade your account to "Priority status" which means your orders will be sent same or next day for the foreseeable future. Once the goods have left us, Parcel Force quote 3 working days for delivery to the Channel Islands. Apologies again for the inconvenience. Regards Matthew

Posted 9 years ago

“Really pleased with the order everything went very smoothly other than the delivery it is very awkward for us as a shop we don't open till 9.00am and close in the winter months at 4.30pm , so was a bit difficult as the courier service doesn't let us know until the day of delivery what time they are coming.”

Helpful Report

Posted 9 years ago

Puckator is rated 4.7 based on 1,326 reviews