PUMA Reviews

Name: PUMA
Rating: 3.78

3.8 Rating 125 Reviews

70 %

of reviewers recommend PUMA

Company Reviews

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3.8

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

PUMA 5 star review on 29th December 2021

Gin

Sal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again I order things on your website, and I am always satisfied! Clothes of excellent quality, perfect fit, comfortable, stylish, prices for any wallet! I also want to express my gratitude to the managers”

Helpful Report

Posted 2 years ago

“The worst site to order from, if you see a typo error it cannot be changed like other sites, nor can you cancel an order. Called Customer service & they are no help at all. They cannot change an incorrect address or cancel the order so you can reorder with a correct address. The consumer as to go through hell & just let the order go to the wrong address. Insane!!!!”

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Posted 2 years ago

“Ordered 3x pair of shoes in Nov and got an email mid Dec that they do not have availability ! Not sure how their applications work that it takes them more than a month to know they do not even have stuck”

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Posted 2 years ago

“Order never showed up, no return phone call, no answer to emails. I feel this site is a scam. From what I see here, I'm not the only 1. Complete frauds! DO NOT TRUST THIS SITE, DO NOT SPEND YOUR MONEY HERE! BUYER BE WARE!”

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Posted 2 years ago

“cool brand of clothing. quality top. the website is a little complicated. I ordered a couple of things and I'm happy. fast delivery”

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Posted 2 years ago

“Je suis ravi de recevoir notre première commande. Site et tarifs sympas. Le site Web était facile à naviguer et le processus de commande était simple et rapide.”

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Posted 3 years ago

“The online store is very efficient - thats my experience. Audrey who works online is so efficient and helpful. Thanks to her for taking the time and effort to simplify my query and resolve same. She should be acknowledged for her efficiency. Much appreciated.”

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Posted 3 years ago

“Customer service is discussing! I tried to print my own return label and it was telling me my order had already been returned. Long story short I've been waiting months for this return label from Customer service. So done with Puma!”

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Posted 3 years ago

“‼️‼️‼️‼️ I WOULD NEVER AGAIN ORDER “ANYTHING” FROM THEIR ONLINE STORE!! SEEMS LIKE THEIR ONLINE EMPLOYEES ARE FROM OTHER COUNTRIES AND NOT KNOWLEDGEABLE AT ALL WHEN IT COMES TO THEIR JOB!! HAD ME ON HOLD FOR ALMOST AN HOUR TO GET ANSWERS ABOUT REORDERING AN ITEM THAT WAS TOO BIG, WANTED TO CHARGE ME FULL PRICE, WHEN I GOT IT ON SALE!! THEN I ASK HER NAME AND ID NUMBER, THE EMPLOYEE STATED FOR SECURITY PURPOSES SHE CANT GIVE HER LAST NAME AND ALSO THAT THAT DONT HAVE ID NUMBERS. WOW!!!! SHAME ON “PUMA”‼️‼️ GUYS I WOULD NOT RECOMMEND ORDERING ANYTHING WITH THIS COMPANY!!!!!!! THEY ONLINE CUSTOMER SERVICE SUCKS!!!!!!”

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Posted 3 years ago

“produits de haute qualité, beaucoup de choses différentes, les yeux se dispersent, le site Web est très facile à utiliser, facile à passer une commande”

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Posted 3 years ago

“poor. very poor.”

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Posted 3 years ago

“I’m so disappointed in puma this is third time I have ordered something from there and got 3 different delivery dates and this time my delivery date went from 10/29/21 to 11/01/21 to that date coming and going then it went to we’ll let you know when it’s on the way like wtf and the only way I get notified is if I check the site they don’t notify me and I was supposed to wear this particular outfit on my. birthday this past Sunday 10/31/2021 this is ridiculous I was a very strong supporter of puma now I’m going back to Nike unless something is done I will not continue to spend my money and not receive good service”

Helpful Report

Posted 3 years ago

“Order products online on the 10th Oct. Waited till the 22nd Oct to follow up regarding the order. Tried calling their 1800 number, twice, left a message to be called back. That was 1 week ago. Sent an email to follow up regarding the missing order. No response other than their auto-reply. So far, customer experience sucks. No help, no response and no idea what is happening to my order. They gave us a 7-14 days delivery timeframe, it's been 16 days now, and no update regarding delay or anything. I understand there might be a delay in delivery what I don't understand is the lack of communication and updates regarding progress of fulfillment. If you're ordering online, don't waste your time. You get no help from them whatsoever.”

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Posted 3 years ago

“Nice selection of products with good prices”

Helpful Report

Posted 3 years ago

“Looking to buy a golf bag? DON'T BUY COBRA golf 😡 I bought high-end waterproof cart bag - within 16mos seams started coming apart, then zippers broke. Response was "Warranty is 12 months". Shitty service from shitty company selling shitty gear!”

Helpful Report

Posted 3 years ago

“my feedback is not a reflection on my order, but my user experience of the new au.puma.com website built on Salesforce Commerce Cloud... Now i am not sure about what happened here or if the designer was having a stroke when publishing the site, but it is the most frustrating and unnatural e-commerce site ive used in recent times. No search bar, no menu to shop by Mens, or womens, or even by specific collection like Ferrari or BMW for example. You have to have some knowledge of site navigation to find what you want, so therefore those that dont will not have a clue how to find anything. My request, fire the webdev, and fix the site so its user CX and UI is genuinely fluid and functional. Add a search bar, Add a proper menu and dont force people to spiderweb their way in and out just because you think its fun!!! it isnt! wont use the site again till it has a search bar and proper navigation function at minimum!”

Helpful Report

Posted 3 years ago

“I bought 2 pairs of Pumas off EBay , about an hour after I ordered I noticed the shipping address was wrong so I contacted Puma asking them to vorrrct the shipping r to cancel the order so I could correct and I was told that they could neither. They would not be change shipping address or allow me to cancel the order so the shoes I ordered are going to South Carolina while I live in New York and I’m just out that money , They are unwilling to assist in any way ,I called Corporate they told me same thing, Guess customer service is not on their priority list , apparently they don’t care about customer satisfaction , I will definitely not buy from Puma again which is a shame cause I like the style of their products but the terrible customer service and the money I’m losing is out weighing that ,”

Helpful Report

Posted 3 years ago

“First and last time ordering on here....Customer service does not know what's going on around them and are not helpful at all.”

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Posted 3 years ago

“I love Puma but this will be the last time I order from puma.com you never get your order like you suppose to and customer services is a f**king joke money spends anywhere and I will be buying puma elsewhere”

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Posted 3 years ago

“If I can give a negative star I would. Terrible customer service I have ever recieved from online shopping. I ordered two slides, mine fit perfectly, however I had to return my husband's one because it was tight. They received back the item over three weeks ago and still cannot process my refund. I have been calling several times and everytime is a different excuse I am getting. Its so unfair, they have the item back and my money while I am left without anything and a credit card bill to pay.”

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Posted 3 years ago

PUMA is rated 3.8 based on 125 reviews