In response to Kallie, her statement was totally inaccurate. She phoned us and immediately started accusing us of 'taking her money' before shipping her order. She ordered a 'made-to-order' item and it states on the order page it takes 2 - 3 weeks to ship. We are not going to accept those accusations from someone that talks over people and so we just said we would cancel her order immediately and refund her, she said she would NEVER order from us again, the response was okay, good. We value our customers most pet owners are very kind, we understand there are times people are having a bad day, but to call and start accusing our company of basically 'taking her money' and not listening to any reasoning is something we will not put up with. I hope she can find someone that can fulfill her shopping dreams when she orders a made-to-order item.
reviews.io does not allow the company to respond to the complaints. We can only "report' our response unless we PAY to use their service. In our response, we are not able to upload any documentations. Had considered using reviews.io but no longer.
PupRwear DOES a full refund if an item is not available. If an item has shipped and returned or exchanged, we issue a store credit. We offer over 20,000 products on PupRwear.com, from collars to beds including all sports teams official pet jerseys, harnesses, toys, etc.
