PuraCashmere have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.
“
I purchased my first Pura Cashmere right after Christmas. I am very impressed. No pilling, and the fit is great! And the price!!!
I am very picky. While there are other cashmere websites with good prices, the garment doesn’t last more than a year without looking worn. Pura is much thicker. I will be a return customer for sure! And I have a big mouth when it comes to products I love… so all my Friends now know about Pura!
”
- Mrs.
“
I have 6 or more of the striped cotton, two solid cotton and now two cashmere cardigans and two cashmere pullovers
Your products are wonderful and a great price
I have my sweaters cleaned and they will probably last forever! Love Them!
”
- Susan I
“
I've been buying Jenni K sweaters for a long time at really high price points. The sage fisherman in cotton is impressive. The price point is solid and the workmanship is way above average. Soft, and spot on for fit. This is my new "go-to" sweater. Just ordered it in two more colors!
”
- Anonymous
“
Love the packaging and the delivery was so fast!
”
- Anonymous
“
This sweater is soft, great charcoal color and slightly over sized but not to the point I needed to size down. I have worn it with dress pants/skirt and jeans. I like it so much I bought another in navy blue.
Delivery is very fast…another bonus.
”
- Maureen
“
Seems like a good company, I have only had one delivery of which I was most pleased.
”
- Anonymous
“
Total lack of empathy for our unfortunate situation, especially during this holiday season and when the website proclaims Free Returns--well it's not Free Returns if they charge a restocking fee of $14.
”
- Anonymous
“
The return process was fairly straightforward but once I completed it I realized that I didn’t want a refund, I wanted an exchange.
”
- June C
“
Excellent customer service. Personal, efficient and professional. Elizabeth on the support team is the best! Needed an exchange and she responded immediately. Very satisfied. 5 star service. I will be making further purchases.
”
- Coleen K
“
I’m so happy that I found this company. The quality and customer service is the very best!
”
- Denise
“
i found my cashmere item to be beyond my expectations: i love it! The quality is superb and the service excellent. I plan to order more things:)
”
- Lorrie
