PuraCashmere Reviews

Name: PuraCashmere
Address: 592 Indian Wells Ln, ,, Perrysburg
Rating: 4.71

4.7 Rating 417 Reviews

93 %

of reviewers recommend PuraCashmere

4.7

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About PuraCashmere:

Luxury cashmere clothing at direct from factory prices. Our line features 100% cashmere clothes crafted with quality sustainable fabrics. If you’re looking for premium cashmere online at affordable prices, let us be the cashmere clothing brand for you. Order cashmere clothing today at Pura Cashmere.

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Email:

support@puracashmere.com

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PuraCashmere 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The 2 sweaters Ali ordered are lovely but I ended up paying $200 in duty to bring them into Canada. The extra charge negated any sale price I got. I’ve learned my lesson not to buy anything through a FB link.”

Helpful Report

We offer a Duties Paid option at checkout with the duties calculated. By ordering via UPS you are subject to their fees which are significantly higher than using our regular international service. We always recommend to choose DDP (Duties Paid)

“Stellar products! Great fit too. If this is a new company, work needs to happen to improve systems and trained staff: 1. Online ordering to prevent overselling; 2. Quality control so that faulty product has to be pulled with no replacement for over a month; 3. Do no keep asking customers like me how you did because you should all know my name by now after weeks and weeks of delays and promises... You know how you did! 4. Be up front with your customer, so they don't feel they've been told less than the truth. 5. Reply to emails quickly and where there is a bad error, appoint a customer champion to ensure you follow through.6. Investigate shipping options so product isn't stalled at the border customs so charges can be levied.. in my case $40. Cdn. I have recommended DHL International as they process all customs charges online while product is in transit. Above all else, remember your customer gave you their money up front and are entitled to the best treatment. Your products are superior and so too should the service be. You should not be sending customers this info request as a system generated communication. My extra long wait with such confusion deserves better than that. If I don't get a personal response to this evaluation, I know you're not reading mine or maybe any. Regards Brenda Spencer, Etobicoke, Ontario Canada”

Helpful Report

Brenda, We appreciate your feedback. After taking a looking into your experience we apologize for the confusion and delays. Unfortunately you tried us as we were moving to new offices and a new warehouse and integrating a new shipping system. Our goals was to do these changes during our slowest time of the year to inconvenience as few of our customers as possible. We especially had difficulty getting our international shipping systems working correctly. Our goal was to have all the kinks worked out by Mid August and we believe we are now providing faster more reliable shipping options for our customers especially internationally since we now included a DDP option so no border delays and you can see total cost at check out. One of our management team will be reaching out to you as well.

“Beautiful fabric, vibrant colors. I have purchased the white, green, navy and more. Lovely.”

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“I love the all cotton sweaters from Pura! They are simple, comfortable, and high quality. Exactly what I want in my minimalist wardrobe!”

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“I love the sweater I bought. Nice quality and a nice email from the owner!”

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“I never would have bought this sweater had it not been on sale, and I am so glad I did!! It's really a quality piece of clothing. The cotton yarn is substantial and looks like it will hold its shape if I treat it well, i.e. dry clean. It fits perfectly and is very flattering to my body. I live in San Francisco, and this sweater is a perfect layer for our foggy days and cool evenings. I am definitely going to watch for sales on this site!”

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“I ordered the hooded, zippered sweater in white. It's so hard to find a nice, good-quality white sweater and I was so pleased to see it when it arrived. So much so that I ordered another sweater in a different style, again white. I plan on ordering a third because I "need" a navy one now. There's just something great about a cotton sweater.”

Helpful Report

“The sweater I purchased is perfect! My issue was with lack of communication from customer service. I placed my order on July 26 and did not receive it until mid-August. When I inquired about the delay, I was told that they were moving into a new warehouse, this the delay. I would have appreciated having them reach out when they knew there were going to be delays in shipping out orders. As a result, I am very hesitant to purchase additional items .”

Helpful Report

Michelle, We apologize for the delay. We switched to our new warehouse the day after your order was placed and unfortunately the transition had its bumps. We apologize that you got caught up in that transition. One of the reasons we switched was we wanted a faster and more accurate fulfillment service. We now have everything working smoothly and our fulfillment times are same-day on orders placed before 1 pm and the next day if placed after as long as they are not pre-orders. Ship times are 2 to 4 days on average now and we hope that you would give us another try especially if you liked the sweater.

“Love my sweater! But it took weeks to arrive?”

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“Beautiful product - love my jacket. Well made, lovely fabric and great fit”

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“Just received my sweater but haven’t worn it yet - too hot! But it looks and feels great!! Ill be back”

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“I consider myself a cotton sweater expert! Your fishermens crew is amazing and I plan to order it in several colors.”

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“Love this sweater!”

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“Love your products.”

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“My new sage green cotton fisherman is gorgeous -- even my husband noticed and said "beautiful color". The length is perfect, as is the weight. It will be a go to piece.”

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“I love my cotton Fisherman's sweater, fit is great and it's so comfortable. Service, shipping, etc. were prompt and as promised.”

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“Love my sweater”

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“Great quality and accurate sizing. Will order from this company again.”

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“I love a great cotton crew neck sweater and this one is perfect. Comfortable and beautifully designed”

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“The cotton fisherman crew sweater in oatmeal is beautiful. The main reason I didn’t give it five stars is that the neck opening is a little bit small, which makes it hard to get on and off, especially if you’re wearing a ponytail or clip in your hair. The overall feel isn’t quite as high end as I had expected for the price point. However, it is still a great looking, classic piece that I know I will get a lot of use out of. For reference, I am 5’5” and 120 pounds and I ordered the extra small. If I order another one, I might consider a small to allow more room to wear a shirt underneath.”

Helpful Report

PuraCashmere is rated 4.7 based on 417 reviews