Pure Heavenly Chocolate Reviews

Name: Pure Heavenly Chocolate
Rating: 3.96

4.0 Rating 747 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

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Metrics

4.0

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023

SMW

Pure Heavenly Chocolate 1 star review on 7th September 2022

Chris Visk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought seven assorted bars of the larger sized bars as a gift for my vegan daughter in law, she is enjoying them very much(too much!) says they are great flavours and quality. I did sample the coconut one, it was delicious.”

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Posted 4 years ago

“Have purchased Pure heavenly chocolate twice as gifts, they have arrived on time, and have been thoroughly enjoyed by both recipients. Will certainly be using again. Thank you.”

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Posted 4 years ago

“This is the best tasting free from most things chocolate. It's great and loved by my type 1 diabetic husband and perfect for our vegan son. The taste is so good you won't believe that it doesn't have all the things you don't want in! I don't get to eat it because it's gone before I get there! Buy some today, you won't be sorry.”

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Posted 4 years ago

“Just read the ingredients! How do they do it? Not only is it clear of all the stuff that is bad for you (and, more importantly, that I want to avoid) but it tastes bloody wonderful. Especially the salted caramel, mint and dark ginger. I'm becoming an addict!”

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Posted 4 years ago

“After seeing a clip of them on the Dragons den, I decided I had to try some and it tastes GOOD, especially when dipped with coffee so it’s slightly melted. I’ve tried the dark, banana, silk and salted caramel (salted caramel is the clear winner), and they all taste really good. They have a richness to them and less sugar, which I enjoy but might not be for everyone. They also come in small 25g bars which pack in only 112 calories, which is great for portion control. I’m part of the VIP club and I’ve had no trouble with orders or deliveries (which I heard have been issues in the past), so I guess they’ve sorted whatever issues they have down that end”

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Posted 4 years ago

“Sent a boxed set to my son and daughter on law . They loved it - fun tastes and also the presentation!”

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Posted 4 years ago

“Delivery of lovely chocolate bars during lockdown was such a delight. The packaging reflected the lovely product inside. Particularly enjoyed the mint bar and hazelnut bar. Thank you.”

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Posted 4 years ago

“My chocolate arrived more quickly than I expected, thanks. I love it, I chose 4 different flavours and like them all. The chocolate is so smooth and gorgeous I feel really pampered eating it. Thank you, I will be a regular customer from now on being both gluten and dairy free.”

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Posted 4 years ago

“Ordered with no issues and delivered quickly ordered a number of bars as my partner like a bit of chocolate and was trying to cut down on sugar and fats Varying success the Raspberry was great as was the slated caramel and hazelnut Coconut not so good he found taste started of with a nice coconut flavour but become a bit chemically Would order a couple of flavours again and try other flavours as don't need to have much at a time and not sweet”

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Posted 4 years ago

“Another favourite. Very satisfying. Thank you for continuing to work during this challenging time.”

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Posted 4 years ago

“Thank you for the prompt delivery of your fabulous chocolate bar box selection. I purchase it for my daughter and son in law,(both dedicated vegans). They absolutely loved your amazing chocolates especially impressed by the fantastic different flavours . That's my Christmas , Easter and birthday purchase problems solved😁👏🏻HOORAY❤️”

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Posted 4 years ago

“Having discovered Pure Heavenly vegan chocolate after seeing the Dragons Den episode I immediately gave it a try thinking “if Debra Meaden thinks it’s really good” then it’s worth a try. I’m just starting to get through my third order! Each order larger than the previous one! I love their chocolate for several reasons, primarily because it’s vegan (I’m lactose intolerant) I no longer have the very sweet tooth of yesteryear! And their chocolate fits the bill perfectly, tasty but not sickly sweet. My go to choices are dark and salted caramel. I’ve got the milk, fruit and nut and the hazelnut all large size plus a small bar of the mint to try it out. Surprised to find the fruit and nut contains cranberries as the fruit element having expected the normal raisins as in most other brands. A hit for me. Yet to try the mint, but I’m sure I won’t be dissatisfied! The orders always arrive very quickly, are well packaged and I haven’t needed to return any at all. Customer service is very good - they treat you like a human being rather than an ‘order number’! I won’t eat any other chocolate now. Keep up the good work all at Pure Heavenly.”

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Posted 4 years ago

“I can't personally comment on the taste as it was a gift for a friend who said the chocolates were 'gorgeous' hence the 5 stars. I can however comment on the delivery which over the Bank Holiday arrived pretty swiftly. I would certainly order again.”

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Posted 4 years ago

“Disappointed, the chocolate was ordered as a gift and I chose 24 hr tracked delivery. Website said you were operating as usual even in these difficult times. Order received and confirmed in a speedy manner. 3 consecutive days I had to chase for confirmation that it had been sent, which even after day 3 it hadnt been. 3 different chat people - Ben, Abi and Anna, emails from Sonia all said different things. In the end I telephoned and spoke with Tara, who personally sorted my order and emailed me the tracking reference. No refund of the p&p as promised and I cannot rate your chocolate as I havent tasted it. Hopefully this is just a blip due to the current world circumstances. Wishing your business the very best.”

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Posted 4 years ago

“Not good. Tastes like bad dust. Sorry, was really disappointed”

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Posted 4 years ago

“Keep informed about deliveries, great chocolate without the bits I can't have, tasty favourites of mine are orange, mint and salted caramel. Mother in law likes the dark and ginger.... Looking forwards to next new flavours👍”

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Posted 4 years ago

“As a recently diagnosed diabetic I thought I would never have chocolate again. I tried Pure Heavenly due to the Dragon's Den endorsement and they were spot on, this tastes great! The orange one in particular which tastes like a chocolate orange. I've joined the VIP club to get my fix!”

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Posted 4 years ago

“I am lactose/dairy intolerant, I wanted chocolate that I could eat with comfort, and Heavenly Chocolate gives me that with low sugar too. I have a monthly order that includes fruit&nut, silk and dark chocolate. My favourite is fruit&nut, I love it.”

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Posted 4 years ago

“Gift for my daughter and partner, both vegans. Best chocolate they have ever had was their response.”

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Posted 4 years ago

“Outstanding!!! Best chocolate I have ever tasted! Pure Heavenly Chocolate, Pure Genius! thank you so much. I will certainly be ordering, again, in the future.”

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Posted 4 years ago

Pure Heavenly Chocolate is rated 4.0 based on 747 reviews