Name: Pure Heavenly Chocolate
Rating: 3.96

“My goodness, this chocolate is the best chocolate I've ever had...and it's good for you. I've tried all sorts of 'alternative' type chocolate because I love chocolate, and they're all a disappointment. I don't want to eat chocolate that's full of sugar and other additives, I want healthly chocolate. Heavenly has made my dream come true. It tastes amazing and completely satisfies by chocolate cravings. I now never go anywhere without Heavenly. Thank you so much Heavenly!”

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Posted 5 years ago

“To be honest, I have only had good experiences with Heavenly. The orders arrive pretty much on time, I love the products (for me, they completely hit the spot, chocolate-wise). It is low-sugar and dairy free so it is different to ‘conventional’ chocolate, but i like it better! Other chocolate just tastes over-rich and sickly to me now. I particularly love the fact that it’s low sugar- so i get the delicious, sweet taste without wanting to overeat. I can’t recommend it highly enough.”

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Posted 5 years ago

“OMG, this stuff is amazing!! I am a bit of a chocolate addict TBH, and what is so brilliant about Heavenly is that it completely hits the spot, chocolate-wise, but is satiating that I don’t find myself overeating. I keep reading about how a low sugar and plant-based diet is good for me - and with Heavenly, i can have my choc and stay healthy! 😊”

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Posted 5 years ago

“Waited until today for delivery when the 7 bars arrived the outer cardboard covering was not damaged. The outer paper cover on chocolate does not appear damaged yet every bar is broken including a few where it's in individual squares. I suspect this was done prior to posting by company. Will do another review once I get reply from company.”

Helpful Report

Posted 5 years ago

Dear John, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“So disappointed with the chocolate that we ordered for the office. Six different bars ordered which were shared around the office. No one was impressed. Tasteless and leaves a strange aftertaste.”

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Posted 5 years ago

Dear Barry, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I thought it was just me - I watched Dragons' Den and was so pleased that at last there was an alternative to a dairy product which would suit me as a lifelong chocoholic and being lactose intolerant are not exactly compatible. I ordered the full range of bars available at the time and was prepared to wait. I'm sure the makers of these chocolates were trying their best but unfortunately I disliked the taste immensely. It didn't even taste like chocolate to me. What a disappointment!”

Helpful Report

Posted 5 years ago

Dear Jan, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“Really nasty chocolate. Waited 7 weeks for delivery and it was such a disappointment. It tasted stale. Reviews on their site don't get approved and they've turned reviews off on Facebook too. Really disingenuous company with bad chocolate. Avoid”

Helpful Report

Posted 5 years ago

Dear Anastasia, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“Better of with the new Galaxy Vegan. Yum yum. I Bought 7 barsof this Pure ‘heavenly’ . Waited 7 weeks. Not pleased with the taste at all Was physically sick. Think due to all the artificial sweeteners. Left bad taste in mouth after too Asked for refund and was refused. Said everyone else given them five stars I did a review at 1 star on their site which never appeared as admin has to check first!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I couldn’t fault the customer service . I ordered a few bars in September to try as it was supposed to be fantastic but what a disappointment. The cheap chocolate from Aldi tastes a lot better sorry but I was expecting a lot more from what is an expensive bar of chocolate.wouldnt buy it again even though I waited for two months for it”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“False claims on there website states 2-3 weeks delivery , ordered 8th October, emailed for an update on 24th October , they replied 2 weeks, emailed again 6th nov told 10 days , joke no chocolate, false claims 2-3 weeks , now claiming refund via PayPal, DO NOT ORDER as not sent”

Helpful Report

Posted 5 years ago

Dear Elanie, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars by way of an apology which should be with you next week some time. Please let us know where to send them. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

Dear Elanie, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars by way of an apology which should be with you next week sometime. Please let us know where to send them. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“Awful customer service. I understand that delays happen however we are now 7 weeks from our date of order after being told we would receive the order a week ago. I chased them when it didn’t arrive to be told it has been delayed further. They are now not responding to emails or phone calls!!! DO NOT BUY!!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars by way of an apology which should be with you next week sometime. Please let us know where to send them. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I ordered the chocolate after seeing on dragons den...I've never tasted chocolate so horrible..all three bars went in the bin...i kept opening the next bar hoping it would be better...just a very dark chocolate bitter in taste.. very disappointed..i don't know how they have got it so wrong..i couldn't taste fruit n nut..just bitter..couldn't taste hazelnut..again just a bitter taste through and through..”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“We ordered several bars after seeing on Dragons Den and hearing Peter Jones declare it “the best chocolate” he had tasted! Sadly we cannot agree with him! The only edible one was the dark chocolate which was quite nice although the after taste is still a problem. The milk ones were really not good at all. Disappointing.”

Helpful Report

Posted 5 years ago

Dear Rachael, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“This chocolate really is disgusting. And to add insult to injury, after it’s left your mouth (usually into the bin), there’s a chemical like after taste left in your mouth. Avoid!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“Well done for their entrepreneurial spirit & allergen free. I didn't mind the wait as they have good reason due to sudden demand after Dragon's Den. Tastes quite nice, but leaves a none too pleasant after taste from the long list of sweeteners in it I suspect [Erythritol, Polydextrose, Isomalt, Sucralose] ! I've eaten other makes of low sugar chocolate with stevia as natural sweetener & not had that problem before. Maybe Heavenly chocolate need to switch to stevia. Besides if people are bothered about Gluten or diary then this could be made with sugar & make no difference to that.”

Helpful Report

Posted 5 years ago

Dear Pobinr, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I can forgive the crazy amount of time I had to wait as I was informed prior to ordering, but I have to be brutally honest, the chocolate is not pleasant. I ordered five different flavours and they all had a kind of plastic sort of texture and funny taste. Not pleasing to the palate at all. I applaud the effort, especially since I’m gluten free, but most regular chocolate doesn’t contain gluten and actually tastes nice. Sorry, but this is not for me.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I was not bothered by long wait, as was informed of this and offered a refund, however I was looking forward in trying this. I really wanted to like this, but I started feeling a bit sick and put it in the bin.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“I was really looking forward to receiving this chocolate but no chocolate delivered. Meanwhile received another email from them to buy their Christmas Callander! Eventually got my money back after contacting PayPal. No apology - nothing. Not a company I would recommend at all! The one star is in respect of my refund!”

Helpful Report

Posted 5 years ago

“Two months waiting and still nothing, then I asked PayPal for a refund, which I got. No apology from HC. Don’t buy here.”

Helpful Report

Posted 5 years ago

Dear Andy, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars by way of an apology which should be with you next week sometime. Please let us know where to send them. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

“Like everybody I waited a long time for my 7 bars to arrive, but totally understood why. Very disappointed in the Chocolate very bland taste only ate couple of squares of each bar between our family, the rest went in the bin will not order again very disappointed customer.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. Unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Pure Heavenly Chocolate Reviews