Pure Heavenly Chocolate Reviews

Name: Pure Heavenly Chocolate
Rating: 3.96

4.0 Rating 747 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

Company Reviews

Questions

Metrics

4.0

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Pure Heavenly Chocolate made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Heavenly Chocolate 1 star review on 17th November 2023

SMW

Pure Heavenly Chocolate 1 star review on 7th September 2022

Chris Visk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolate is lovely and highly recommended but the service is poor. I ordered a gift box which included 2 day tracked delivery but it didn't arrive in 2 days and they only way to contact the company is via email which they ignore. I hate companies who don't publish phone numbers. Why are they scared to talk to customers?”

Helpful Report

Posted 4 years ago

Dear Raj I'm sorry to hear that you were still disappointed with our service despite our phone call, emails and arranging to get your chocolate sent to your destination abroad. Tara and the Pure Heavenly Team

Posted 4 years ago

“Great concept, really enjoying the different flavours! Can see this company has struggled with the influx since their TV appearance as my girlfriend had an extended wait for her first order. But from the press releases its clear a lot of the issues have been largely out of their control or down to poor advice. Overall, recommend you ignore the negative reviews about this business and try the 'invention' for yourself. Service was good for me, website is easy to use and got my order within 48 hours. P.S. Salted Caramel is by far the best!”

Helpful Report

Posted 4 years ago

Dear Ben Thank you for your lovely review. Thankfully we have now dealt with those issues and now offer tracked postage so you can watch your orders journey from our factory to your letterbox. Tara and the Pure Heavenly Team

Posted 4 years ago

“I ordered 5 different flavours and found them all to be fantastic!!! The coconut flavour was insanely good - just the right amount of sweetness and coconut - and unfortunately was finished far too quickly in my household! I am aware that the company suffered some teething problems after their Dragon's Den appearance, but despite the wait for my chocolate I could not be more happy with my order and my partner has already put our next order in.”

Helpful Report

Posted 4 years ago

Dear Amelia Thank you for your glowing review, we look forward to sending you your next order soon. Tara and the Pure Heavenly Team

Posted 4 years ago

“I just love this chocolate love the taste and the clever way it is done”

Helpful Report

Posted 4 years ago

Thank you Jean Tara and the Pure Heavenly Team

Posted 4 years ago

“Absolutely wonderful chocolate. Pure perfection, Beautiful taste during the melting point, you know just at that point when you have to swallow and then it's sadly gone from your taste buds. The dark chocolate is my personal favourite and the coconut is a nice choice too. Low sugar, and all the rest, I'm now a VIP member, that says it all, the delivery I'm also very happy with, very fast and reliable, just a shame it can be a bit expensive though. I suppose you get what you pay for. Happy customer Good chocolate fan Gerard”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Dear Gerard Thank you for your review and the beautiful description of the melting point. As you have already discovered being a VIP member provides lots of other benefits including free shipping and savings of up to 40% Tara and the Pure Heavenly Team

Posted 4 years ago

“I have sent you 3 email regarding my last lot of chocolate please get in touch”

Helpful Report

Posted 4 years ago

Dear Mary We always aim to answer emails within 48 hours and can only apologise if yours have slipped through the net. We hope you are satisfied with the outcome of your recent interaction with our Customer Service Team. Tara and the Pure Heavenly Team

Posted 4 years ago

“This chocolate is amazing - for the variety of flavours (Salted caramel my favourite) and the knowledge that it is a ‘good for you’ version of my not so secret vice! Also, I have contacted the customer service team on a couple of occasions, and their speed, efficiency and friendliness is second to none. Thank you.”

Helpful Report

Posted 4 years ago

Dear Jane Thank you for your review. We are so glad to hear that you are enjoying our chocolate so much. As part of the Customer Service Team a special thank you for our mention too. Tara and the Pure Heavenly Team

Posted 4 years ago

“As a diabetic it's great to have some chocolate that doesn't make your blood sugar go stratospheric. It tastes really good as well and a treat for the likes of us that cannot have the luxury of ordinary chocolate.”

Helpful Report

Posted 4 years ago

Dear Dave Thank you for your review. It's great to hear that our chocolate can be enjoyed as a treat for our customers who have to watch their diets so carefully. Tara and the Pure Heavenly Team

Posted 4 years ago

“No - it doesn't taste like Cadbury Dairy Milk! It's not filled with additives! It's not filled with sugar! But if that's what you want then head straight to Tesco! , However...... If you care for your body and environment you know what to do....... This diabetic is one very happy little bunny who just can't wait for the new dark chocolate flavours.... ADORE the ginger!!”

Helpful Report

Posted 4 years ago

Dear Jacquie Thank you for your review, I couldn't have put it better myself. We're so glad to hear that our chocolate is allowing you to still enjoy a treat. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“Chocolate is really yummy. Not as sweet as established brands meaning it has a lovely taste.”

Helpful Report

Posted 4 years ago

Dear Robert Thank you for your review, it's always lovely to hear that our customers are enjoying the taste of our chocolate. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“Extremely disappointed by this chocolate, 0 stars if I could! I bought the fruit&nut and banana chocolate. The banana one had no taste of banana, just tasted like dark chocolate. Both were horrible, would not recommend. Also wen receiving Emily’s that I didn’t sign up to”

Helpful Report

Posted 4 years ago

Dear Chloe I am sorry to hear that you did not enjoy the chocolate flavours that you purchased and you are being bothered by emails. If you would like to contact me directly I could send you a different flavour for you to try. At the bottom of all our emails there is an unsubscribe option to click, if this doesn't work then please contact us and we can have your address removed. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“no email response to my issue.”

Helpful Report

Posted 4 years ago

Hello I am sorry to hear this. If you contact me directly I will endeavour to help with your query. Tara Customer Services team@pureheavenly.com

Posted 4 years ago

“they send me marketing emails that I never signed up to, and when I complain I get ignored.”

Helpful Report

Posted 4 years ago

Hello I am sorry to hear that, if you contact me directly I will ensure your concerns are addressed. Kind Regards Tara Customer Services team@pureheavenly.com

Posted 4 years ago

“I am so impressed with Pure Heavenly Chocolate! I watched Stephen on Dragons Den and knew immediately that I wanted to support their family business and try all of their chocolate flavours. Yes, of course, the chocolate tastes different, it's meant to because it's low in sugar and gluten-free. I was a chocoholic for over fifty years and some days my sugar-addicted cravings were out of control but it changed when I received my first shipment because a funny thing has happened.....I am no longer craving cheap sugar-filled chocolate and now eating Pure Heavenly!! I eat less and enjoy it more. This week I received my third delivery...a box of 8 large bars and they were posted through my letterbox??? how cool is that!! I love being a VIP customer and Abi in your customer service team is so lovely. Please keep doing what you are doing.....bringing us the best ever chocolate!! I am so grateful!!”

Helpful Report

Posted 4 years ago

Dear Terri Thank you for your review. It is always great to hear that a former chocoholic now enjoys our low sugar chocolate. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“Just had a bumper delivery and new flavours for me,raspberry and orange are fabulous. I love getting my Heavenly delivery and it's every bit as good as,in fact better than the dairy chocolate,fewer calories too,what's not to love!”

Helpful Report

Posted 4 years ago

Dear Christine Thank you for your email. We're glad to hear you love our chocolate as much as we do. Enjoy your latest delivery. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“This was great chocolate but took a while for delivery. Would recommend though.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. We're sorry to hear your delivery took some time to get to you, we aim to get the chocolate delivered to you within five to seven working days. Unfortunately we had issues with a number of orders going missing over the Christmas period but we have tried to ensure those have all been replaced. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“For those of us who have dietary allergies or intolerances, or want a healthier choice, it is wonderful to enjoy a decadent piece of chocolate. Nice variety of flavours.”

Helpful Report

Posted 4 years ago

Dear Jana Thank you for your review. We believe that everyone should be able to enjoy chocolate and we're glad that you enjoy our. Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

“This is great chocolate, I’d recommend you try it especially if you veggie or want something low sugar.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review, our bars are fully Vegan and low in sugar so as you say great for everyone. Kind Regards Tara and the Pure Heavenly Time

Posted 4 years ago

“I have purchased 7 different flavours. They were a gift, for my lactose & gluten intolerant daughter. I also posted some, to my Gluten intolerant sister in Italy. They both loved it, after years of trying various brands, this was definitely, the winner. They both liked EVERY flavour they tried. Only issue was, their partners, who are not intolerant, kept pinching some !!!! I have purchased again, and they were just as impressed, with the next orders. I have now recommended them, to the people I know, who have allergies. I will definitely continue to buy this chocolate.”

Helpful Report

Posted 4 years ago

Dear Linda Thank you for your review. We hear that people 'helping themselves' to our customer's chocolate is a common problem. :) Kind Regards Tara and the Pure Heavenly Team

Posted 4 years ago

Pure Heavenly Chocolate is rated 4.0 based on 747 reviews