Pure Heavenly Chocolate Reviews

Name: Pure Heavenly Chocolate
Rating: 3.96

4.0 Rating 747 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

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Metrics

4.0

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023

SMW

Pure Heavenly Chocolate 1 star review on 7th September 2022

Chris Visk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Chocolate is absolutely superb. Just what I wanted as a non-dairy person and one also trying to minimize my sugar intake. You get the same chocolaty taste and feel, you've always wanted but without the milk and sugar. Will certainly be ordering loads!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review, we're so glad to hear that you are enjoying the chocolate so much. Best Wishes Tara and the Pure Heavenly Team

Posted 4 years ago

“The best tasting chocolate i have had for years ! Very filling and only had to eat a couple of blocks to fulfil my demand.”

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Posted 4 years ago

Wow thank you so much CalltoAction, that's a great thing review. We know we're hitting the spot with reviews like this. Best Wishes Tara and the Pure Heavenly Team

Posted 4 years ago

“Great tasting “sweet tooth” comforter! But without the Refined Sugar loaded content of other chocolate flavored products.”

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Posted 4 years ago

Thank you for your review. We aim to hit that spot but in a healthier way. Best Wishes Tara and the Pure Heavenly Team

Posted 4 years ago

“I tried the Salted Caramel Chocolate yesterday at a seminar and it was delicious! Will be buying loads for my wife!”

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Posted 4 years ago

Thank you Imran! Glad you loved it!

Posted 4 years ago

“Absolutely mouth watering! Delicious chocolate, best one I ever tasted :-)”

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Posted 4 years ago

Thank you! Glad you loved it! Team Heavenly

Posted 4 years ago

“The best I’ve tasted and healthy too”

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Posted 4 years ago

Thank you Patrick! Glad you loved it! Team Heavenly

Posted 4 years ago

“Tasty chocolate! Had the raspberry bar yesterday. Can't wait to try the salted caramel.”

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Posted 4 years ago

Thank you Mark! Glad you loved it! Team Heavenly

Posted 4 years ago

“Yum yum! Mouth watering flavours and best of all they are healthy.”

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Posted 4 years ago

Thank you Kiran! Glad you loved it! Team Heavenly

Posted 4 years ago

“Lovely!! I had y first bar of coconut today and it's sumptuous!”

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Posted 4 years ago

Wow - thank you Rick. We are delighted that you love our coconut bar too! Team Heavenly

Posted 4 years ago

“Excellent Chocolate.”

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Posted 4 years ago

Wow - thank you Sandeep. We are delighted that you love it. Team Heavenly

Posted 4 years ago

“Just tried the trial Ginger Chocolate at a seminar - tastes delicious- love the sugar free - dairy free concept - 5☆☆☆☆☆star Kristian VADER”

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Posted 4 years ago

Wow - thank you Kristian. We love our Dark Ginger - gives a nice ginger kick after a few seconds. Team Heavenly

Posted 4 years ago

“This seemed like a very interesting product so we ordered the Silk, Salted Caramel and Orange. Unfortunately we didn’t like any of them. They all have an overpowering taste of sweetener, which lingers in your mouth and on your teeth for quite a while. Oddly, the ‘Silk’ smelled a lot more like caramel than the ‘Salted Caramel’, which in turn smells like citrus. The ‘Salted Caramel’ contains up to 2x more salt than other salted caramel chocolates, yet neither of us could taste any salt (nor caramel). While they all smell nice when you open the packet, they don’t actually taste of much. Out of the fat content, roughly 90% is saturated, which brings the total calories to pretty much the same level as any other chocolate. Overall, great idea, quick delivery, nice packaging, but a distinct taste that you’ll either love or hate.”

Helpful Report

Posted 4 years ago

Hi Dominic, We have had an issue with our new machinery and some stock got through that shouldn't have been sent out. Please send us your order number and we will replace your whole order. Team Heavenly

Posted 4 years ago

“After watching Dragon’s Den I was keen to order the chocolate, because of low sugar in it. I ordered few flavours (orange, fruit and nut, dark and coconut) Packaging of the chocolates looked nice, but flavours unfortunately not so good. Only dark chocolate didn’t taste that bad. For me these chocolates taste very artificial and leave bad aftertaste. Most disappointing of all is that instead of sugar it is full of sweeteners. I wish I knew that before buying. Worst spent £20 really. Luckily my husband is not that bothered about the taste, otherwise I would just chuck them to the bin..”

Helpful Report

Posted 4 years ago

Hi Jurate, Sorry to read your review. We did have an issue with our new machinery that was purchased after Dragons' Den and some stock got through that shouldn't have been sent out. We are very sorry Please send us your order number and we will replace your whole order. Team Heavenly

Posted 4 years ago

“I received my order straight away. There was an error in my order but the company fixed that straight away. Customer service is 5 stars. The product itself is beautifully packaged and tastes incredible. I will definitely be ordering more once this box has finished.”

Helpful Report

Posted 4 years ago

Dear Bethany Thank you for your lovely review. We always try our best to resolve any issues our customers have with their orders as soon as we are aware of them. Best Wishes Tara and the Pure Heavenly Team

Posted 4 years ago

“Amazing flavours and quality!!”

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Posted 4 years ago

Dear Mira We're glad to hear you're enjoying the chocolate. Best Wishes Tara and the Pure Heavenly Team

Posted 4 years ago

“Absolutely delicious”

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Posted 4 years ago

Dear Tracey Thank you Tara and the Pure Heavenly Team

Posted 4 years ago

“I ordered chocolate bars of different flavours and they were delivered promptly. The packaging looks nice and it is also mainly made of recyclable materials. However, I was disappointed by the artificial flavours of the chocolate bars I have tried (hazelnut, salted caramel and coffee). The taste and smell are overpowered by the artificial flavourings. The only one I liked is the dark chocolate flavour. However, I don't think I will buy this chocolate again.”

Helpful Report

Posted 4 years ago

Hi Vittoria, Sorry to read your review. We did have an issue with our new machinery that was purchased after Dragons' Den and some stock got through that shouldn't have been sent out. We are very sorry Please send us your order number and we will replace your whole order. Team Heavenly

Posted 4 years ago

“Assortment of 5 delicious chocolate bars arrived the next day after ordering, beautifully presented in a lovely gift box . Love all the flavours but my personal favourite is Dark raspberry-simply delicious. Highly recommended company and product”

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Posted 4 years ago

Dear Giles The Dark Raspberry is something special isn't it! Tara and the Pure Heavenly Team

Posted 4 years ago

“I’ve just received my 5 flavour gift box from Pure Heavenly. It Arrived punctually in 2 days and beautifully presented too. No need to praise the chocolate bars as I’m already a fan and have eaten many previously. Happy customer”

Helpful Report

Posted 4 years ago

Dear G We're so glad to hear that you were were so pleased with your gift box, they are very pretty aren't they - and tasty too. Tara and the Pure Heavenly Team

Posted 4 years ago

“Received replacement bars finally as first order after seeing on Dragons Den were awful. I have to say these were much better so now i can believe it when I was told it was a manufacturing problem on first order. The chocolate was fine but I've only given three stars as have waited months for the replacement bars ,I was told Royal Mail was at fault. To be fair when the final bars came they had to be signed for so they have made sure of delivery this time”

Helpful Report

Posted 4 years ago

Dear Wen Thank you for your review and we're glad to hear that you enjoyed your chocolate. After so many issues with lost parcels we now offer a tracked service so that our customers can see where their order is during its journey from the factory to their front door. Tara and the Pure Heavenly Team

Posted 4 years ago

Pure Heavenly Chocolate is rated 4.0 based on 747 reviews