Pure Lakes Reviews

Name: Pure Lakes
Address: Pure Lakes, 7 Bryers Fold, Far Sawrey, Ambleside, Ambleside
Rating: 4.95

5.0 Rating 1,924 Reviews

99 %

of reviewers recommend Pure Lakes

5.0

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Pure Lakes 5 star review on 27th June 2023

Anonymous

Anonymous // 01/01/2019

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“I've always loved the product, but the customer service is just spot on. It always feels like a very personal approach, with genuine care for getting it right. Thank you!”

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Posted 1 month ago

“I bought the aloe vera and tea tree face wash and gel because I wanted something soothing for my sensitive scalp after losing my hair during chemotherapy. The tea tree helped to prevent spots developing too. Perfect for what I needed and smells lovely too.”

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Posted 1 month ago

“As always my Pure Lakes order arrived very quickly. One of the items I had ordered the bottle size was out of stock so a bigger bottle was substituted at no extra cost to me with a hand written note appologising. Brilliant products, excellent service! Pure Lakes deserve all the awards they receive. Would 100% recomend.”

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Posted 1 month ago

“Lovely smell and quality - a win all round.”

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Posted 1 month ago

“Love , love , these products used them in the gilpin hotel and just had to have some for home !!”

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Posted 1 month ago

“I csme across Pure Lakes products at a farm guesthouse in the summer and was instantly and pleasantly surprised. I have an aversion to highly scented bathroom products many of which which can feel slimy on the skin. Where possible I like to use environmentally friendly items with no unnecessary additives. Pure Lakes products are now a firm favourite! My order was so beautifully packaged and delivered promptly. Thank you Pure Lakes 👏👌🏼”

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Posted 2 months ago

“Lovely Room fresheners.”

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Posted 2 months ago

“Love Pure lakes products Rose and geranium is my absolute favourite. Have purchased before and will again. Recommend them highly.”

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Posted 2 months ago

“Absolutely love the scents of shampoo and shower gels. Bought some as gifts and feedback was tremendous. Consequently I have placed another order for Christmas presents. The service from Pure Lakes has been very good, especially when I was ordering and put the wrong quantity down, but they sorted me out. Much appreciated.”

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Posted 2 months ago

“Excellent service, my product was dispatched and arrived very swiftly”

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Posted 2 months ago

“I saw Pure Lakes on Country File and was impressed with what I saw and heard from Claire and Gareth, so thought I’d find out how good their products really are. Their customer service and delivery communication was excellent along with their products.”

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Posted 2 months ago

“Purchased for a friend in need of TLC. Hit the spot. Reason for choosing Pure Lakes, the natural and ethical product and way of working. My friend loved both the product and packaging”

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Posted 2 months ago

“This lotion is amazing and texture is very smooth that i have never tried it before and it feels like very pure quality”

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Posted 2 months ago

“Had the pleasure of these bath products at the Bridge Hotel Buttermere and loved the scent Bought online when I got home. The scent stays on your hands for ages like rubbing the actual plant itself”

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Posted 2 months ago

“I tried the hair products whilst staying at the Brimstone earlier this year and was impressed at how it made my normally dull and prone to frizz hair feel. didn’t get chance to buy it on my way back home (just an idea but would it not make sense to have the brimstone sell your products to guests) and decided to order some online. Came quickly and my hair has been equally as good since using it (I had wondered whether it was different water type having the impact). I would like to see a 1 litre refillable pouch to decant into the bottles to make them more sustainable. A 5 litre bottle is too much for an individual but perfect for a hotel guest. You are missing a huge opportunity by not supplying refills to the consumer in this way! I’m not sure I would post my bottles back to be refilled as this is too much of a faff and takes the risk that the containers get lost in our poor postal system .”

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Posted 2 months ago

“Products have lovely smell and feel great on the skin. Great service too, speedily shipped.”

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Posted 2 months ago

“Absolutely fantastic service. The refil service is just amazing. Buy it online, repack and send off and within a few days it's back to you! Had a phone call from a lovely lady as they couldn't find my address with the postcode, that was sorted immediately. The fact that all the products are natural and handmade makes using them all the better. Never had such amazing skin before I started using Pure Lakes.”

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Posted 2 months ago

“Smells lovely and is very moisturising”

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Posted 2 months ago

“I first used this brand whilst staying in a hotel in Penrith. I was so impressed - I used the handcream every day and my hands were in better condition when I got home than I can ever remember! I've got horses and dogs - my hands take a beating! I've tried so many handcreams - scores and scores, but I can honestly say that the Pure Lakes hand and body lotion is the best.”

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Posted 2 months ago

“Great customer service. Easy to order on-line and speedy service.”

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Posted 2 months ago

Pure Lakes is rated 5.0 based on 1,924 reviews