“PESIMO SERVICIO DE ATENCION AL CLIENTE.Llevo más de una semana llamando y enviando e mails, pero no me dan ninguna SOLUCION. Compro el 8 de diciembre un regalo para navidad y ellos me lo envían a través de SEUR a Canarias, el jueves pasado me comunican por e mail que ya lo he recibido , siendo totalmente falso, yo NO HE RECIBIDO NADA, NO ME DAN NINGUNA SOLUCION, que ellos están pendientes de la respuesta de SEUR y de la dirección, y yo mientras sin Solución y sin regalo para Reyes. UNOS AUTENTICOS IMPRESENTABLES”
“We purchased a necklace and in less than 30 days the paint was chipped. This is sad coming from such a nice designer. Furthermore, we went back to the store to get another necklace and the salesperson told us that there was nothing we can do. I would have expected this from Target, but from a high-end designer. (And even Target would have given us a credit).”
“Purchased two pair of mens linen shorts in Majorca. Classic Chino colour and orange. Not cheap at around 75 euro each and both split at the back with extremely little wear. Absolute Garbage!”
“Bougth a pair of snikers for my wife. after 5 months they had a problem. send email to them asking to change the product...no answer. after several mails i received an email tellling me to send the product to them for evaluation ???!!! they send me back the shoes telling me that can not do anything and will not change the shoes...customer service is 0...very dissapointed”
“Pésima calidad de materiales, mi bolso con dos usos y el cierre de pulsador está deteriorado, atención al cliente pésima, me dicen que no pueden hacer nada.”
“Waiting for an order of GBP 700 to be delivered for a month. Customer service has not replied once to my emails. Fortunately I paid with PayPal and was able to raise a case to get my money back.”
“1 month to get a refund of a faulty item? They would NOT exchange it, so I had to buy another bag and pay again the delivery £8, so £16 to the bin. The customer experience is horrible.”
“las venden como carteras hechas con los mismos fabricantes de las Carteras de Carolina Herrera, tengo carteras de Carolina Herrera por mas de 18 añis y jamas he tenido problemas, son fabricadas con materiales de la peor calidad, la primera vez que las vi fue en Miami, compre 3 de las cuales 2 a pesar que tienen 1 año y medio, con poco uso se rompieron de tal manera que no son reparables, tampoco son baratas... atencion al cliente, cuando haces el reclamo te mandan email de vuelta con mil excisas y reconociendo que sus materiales son malos y se reforman.... una lastina porque las carteras lucen muy bien y si quisieran tener exito podrian pero sabiendo que con malos y aceptandolo no creo....,”
“I purchased a PG Origami Bag. After one month of daily use, the material on the body/handles of the bag began peeling and cracking. The materials are poor quality and not worth the $225 USD I paid.
The company would not refund the bag and customer service was completely useless. I will never buy another item from Purificacion Garcia as long as I live.”
