Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,419 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait far to long at the airport first bus was full.”

Helpful Report

Posted 3 months ago

“My booking was throught Purple parking and the actual parking was managed by MBW, meet and greet. The overall parking experience was good and they were great with calling in advance and checking about our arrival both during onward and return travel. The only thing I didn't like was that they asked us to pay for the short term parking stay at the time of onward journey. We were already running late for the flight and didn't have time to understand why we had to pay. If someone can look into this that'll be great.”

Helpful Report

Posted 3 months ago

“I fly regualrly from Heathrow T2 to Zurich and have used Purple Parking many times. The bus to and from the terminal is the problem. On the return the Heathrow, after a wait 0f up to 20 minutes for the bus to arrive, we have to suffer a further half hour ride to T3 and T5 before heading back to the depot to pick up the car. Why can there not be a separate bus to T5 as it is so much further away?”

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Posted 3 months ago

“The sat nav coordinates didn’t take me to the exact car park - signage very limited to say we were in the right car park”

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Posted 3 months ago

“Great service once we found the right end of car park .but really good on return will be using again for sure it's less hassle than the airport buses running around”

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Posted 3 months ago

“Convenient for the airport no having to get buses. The only thing I am unhappy about is your driver changed the radio station. Changed some settings for the dashboard. And there is a scratch on the drivers side front bumper. This was not there when I left my car Obviously driver got too near a kerb. Not impressed”

Helpful Report

Posted 3 months ago

“Easy to drop off, close to the terminal. What did not make me happy…. As a disabled traveler on return I could see my car, I walked over to it but there was no one obvious to hand me back my keys. It was very late I was exhausted when I saw the attendant sat in company car. He refused to come to me and made me walk over to him (I was on crutches) despite it being was obvious I was in pain.”

Helpful Report

Posted 3 months ago

“The car was dropped off fine. Arrangements to do that were clear and concise. Personnel were pleasant and chatty. Collecting the car was different. There was a good 10min wait and when the car was delivered it was covered in leaves and dirt.”

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Posted 4 months ago

“Real problem finding entrance off Bath Road at night with no illuminated signage. Was told temporarily broken, and if so hope it is now fixed. Efficiently dealt with booking in and out, but bus back from terminal to parking very slow.”

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Posted 4 months ago

“Use this service quite a bit as I travel regularly. It's convenient, but it can take longer than it should. You never know when the bus will come on the return, and it can be full by the time it gets to T5, so you may be stood up the entire ride back to the parking facility. On the outbound, they stop at every terminal, even though there I'm sometimes the only one on the bus going to T5. Think they could do T5 first then come back the other way just to drop off the only passenger on the bus. Still, a good cost-effective option.”

Helpful Report

Posted 4 months ago

“The outward journey was excellent, dropping the car off at your Heathrow facility and getting to Heathrow terminal 2 within 20 minutes. The return was another matter. We waited for 20 minutes at the terminal 2 bus stop before a Purple Parking bus turned up. It then did 3 more airport terminal stops picking up and dropping off passengers before getting to the Purple Parking facility on the Bath road some 35 minutes after we boarded. Total time from our arrival at the courtesy bus stop at terminal 2 to driving away in our car was approximately 1 hour - not the nicest way to end a long day travelling.”

Helpful Report

Posted 4 months ago

“Good price and convenient (Bath Road) location. But the shuttle transfer arrangements are now abismal: took half an hour for THE shuttle bus to appear on return journey then ANOTHER half an hour to do a tour around the other terminals before we got back to the car park.”

Helpful Report

Posted 4 months ago

“why did we get charged twenty pounds as were delayed by six and a half due a passenger dying on the outbound flight from ema to ace which affected the operating schedule we were waiting had to wait for a replacement crew to arrive in arrecife maybe you did not know the circumstances even so now you know it is a bit heartless of you”

Helpful Report

Posted 4 months ago

“My experiences with Purple Parking have generally been good. The booking is simple and drop off is easy. Maybe I’ve been really unlucky, but for my last 3 bookings I’ve had to wait almost 30 minutes to be dropped off at the airport and a similar length of time to be picked up. It would be great if they’d add an extra bus in the hourly schedule. The buses are almost always packed solid, so it’s not like there’s no demand.”

Helpful Report

Posted 4 months ago

“For a three day long weekend the price was very reasonable but the service is let down by the bus pick up. We waited for 10 min at the T2 stop...... but then went to T3 and then........ TERMINAL 5 before returning to the car park. We were on the bus for nearly half an hour....! A cheap service, but at the cost of insufficient buses,”

Helpful Report

Posted 4 months ago

“Nice people, professional, helpful. However bus that turned up after 15min wait full because it was only half size so had to wait again for another. It was similarly driver/bus disorganisation on way out, making it feel too expensive at £180 for 17 days”

Helpful Report

Posted 4 months ago

“I have used Purple Parking several times and always be happy with the service. This time when arriving at the airport at 4.00am the barrier did`nt lift. I called the attendant who said my reg did`nt match my booking. It had my old vehicle reg I sold 7 years ago. I parked at Purple Parking Gatwick earlier this year in this car with no problem. I was made to take a ticket to enter. I rang Purple Parking whilst away and It was all sorted out I did`nt have to pay twice. I will use Purple Parking again.”

Helpful Report

Posted 4 months ago

“Usually very good service however this time the barriers didn't automatically raise either at departure or arrival. The assistant did help us but its unnerving when you have to ask for help. No reason was given as to why the automatic number plate reading didnt work.”

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Posted 4 months ago

“Manchester off-site parking. Drop off/Pick up very good. We parked 4 weeks so nice to see Car turned over & ready to leave. Disappointed to get Home & discover the bonnet release button snapped & hung back in place. It is a fragile part that has previously needed replacing but feel we should have been told about it.”

Helpful Report

Posted 4 months ago

“Unfortunately I had to wait more than 40mins for bus to arrive at T5 on an extremely cold evening. One bus was full which is unacceptable based on them knowing how many people are due back to collect cars at pre-planned times. Not helped by a competitor having 4 buses during same period. When I called any of the phone numbers to find out what was going on it was a recorded message.”

Helpful Report

Posted 4 months ago

Purple Parking is rated 4.5 based on 1,419 reviews