Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,392 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once we found the entrance it was fine! The problem was the supplied directions & Post Code took us the the rear of the car park and not t the actual entrance! The instructions need modifications.”

Helpful Report

Posted 1 day ago

“Arrived to parking on Bath road to be greeted by workers leaning on lamp post smoking cigarettes, not the first impression i was hoping. Said good morning and they simply grunted back !! parked the car and walked to reception only to hear and see the workers wheel spin of in a customers car . at least when i collectd my car it seemed okay ! would i use this again ... i dont know !”

Helpful Report

Posted 2 days ago

“Used Gatwick car park. Went to North terminal. Pro: Cheaper than the others, location is not bad. Con: super unclear where to find the bus when returning. Didn’t find instructions from the website or confirmation email. Spent 30minutes at airport searching the info. No customer phone available.”

Helpful Report

Posted 3 days ago

“Pretty poor service and terrible signage and instructions on how to find the right place to meet and great at T4, had to drive through the drop off zone twice and then stop and call for directions, for which I have now received a ticket for, nobody at the check in desk when I eventually got there. Pretty poor experience really.”

Helpful Report

Posted 1 week ago

“We dropped our car off with no problem, very happy with that but upon our return, 4 days later, we had to wait 30 minutes for our pick up along with one other couple. After calling the office to find out where our bus was we were advised that our bus would be along any minute?”

Helpful Report

Posted 1 week ago

“Great service but car come back dirty and lack of signage on drop off meant I got a £40 from airport from driving through”

Helpful Report

Posted 1 week ago

“We use Purple Parking all the time and usually no issues but this time the bus service was poor. We arrived at the car park for our outbound flight and had to wait ages for a bus the reception was full of people. On the return journey it took 1 hour from arriving at bus stop term 3 to getting back to car park.”

Helpful Report

Posted 1 week ago

“Staff very friendly & helpful. Sadly car very dusty when i picked up from meet & greet T5.”

Helpful Report

Posted 2 weeks ago

“The return of our car went very smoothly. However, on our journey out, the instructions on how to meet our dropoff driver (which were sent out to us in our email booking confirmation) were incorrect.”

Helpful Report

Posted 2 weeks ago

“On our arrival they didn’t treat us like welcoming and in very last moment before we leave the airport car park we got stuck behind the barrier for up to 10 minutes before they let us off.”

Helpful Report

Posted 2 weeks ago

“Drop off was great. Collection was terrible, waited over an hour for the car. Got lots of excuses as to why it hadn't arrived. Not going to use again.”

Helpful Report

Posted 2 weeks ago

“was great on departure. On return was about 40 mins wait in the cold at Gatwick for the car. Supposedly due to roadworks in the area although saw none at 22.00 . if they knew about it why not text on landing and arrange for car to be delivered sooner. Used purple many times before and was good. Not so this time.”

Helpful Report

Posted 2 weeks ago

“Good check-in. On return ambiguous car location information (0/cj18). Turned out car was in bay 0 which was unidentifiable in the dark. Car was hidden behind larger car. Staff treated me as an idiot. Will probably avoid this car park in future.”

Helpful Report

Posted 3 weeks ago

“Very quick and efficient check in and pick up. Reasonable price. However long wait for the pick up bus, and then went on to terminal 5!! Just what we don’t need after a 14,hour flight. Extra buses on asap please!! Bus very crowded not enough room for all the luggage.”

Helpful Report

Posted 3 weeks ago

“Outbound was seamless - parking was easy and the bus to Terminal 3 very quick. Coming back in the late evening, I was surprised that the bus stopped off to pick up passengers both at Terminal 2 (expected) and then drove all the way to Terminal 5 to pick up some more. My expectation was that the bus would go straight to the parking after Terminal 2 as had happened outbound. This detour to Terminal 5, to pick up 2 passengers, added at least 30 minutes to the journey, which was very annoying at 11pm.”

Helpful Report

Posted 3 weeks ago

“On the outward journey everything worked really well as expected from previous experience. How ever on the way back we had to wait for half an hour for the bus to turn up at the South Terminal and when it did it was absolutely already rammed with people and suitcases so assume they came from the North Terminal and probably had to wait a while as well hence why the bus was so full. Incidentally while we were waiting 2 buses from APH arrived and went which got everybody talking in the queue and it does appear to me from this and previous journeys that your buses are not as frequent as some of the other companies.”

Helpful Report

Posted 3 weeks ago

“Generally good but took over 30 mins to load bus on outward journey due to driver wanting to pack in as many passengers and bags as possible”

Helpful Report

Posted 3 weeks ago

“Umm ! Long queues to book in at 05.15! Could have been much slicker with staff st the desk as well as automated booking-in machines. Long queues also on return to collect the car. Both not helpful for someone in mid 70s.”

Helpful Report

Posted 3 weeks ago

“Easy to book good price very slow letting you in , and picking you up you would expect two buses to be running , but other than that all okay I will use again , don't park near bus stop as I seen people trying to squeeze through two cars banging there cases off the cars,not good indeed”

Helpful Report

Posted 4 weeks ago

“My car eventually arrived about twenty minutes after we did. The wait was unexplained, the staff seemed unprofessional, and chaotic. The client before us had the same problem, but spotted her car in the collection area, whereupon the staff could not find her car keys. Not as good as the normal service I have experienced.”

Helpful Report

Posted 4 weeks ago

Purple Parking is rated 4.5 based on 1,392 reviews