Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“No interest after u committed took viewing fees even though we had to show buyers around. Would never recommend or use again”

Helpful Report

Posted 6 years ago

“I have received email and phone call today to confirm I am buyer. In my account I saw the offer is declined because some one give more then I. I have already bought 2 other houses from another agency and I have NEVER had such an unprofessional service. I will never recommend this company. I got information from someone else for more after my offer was accepted. SHAME”

Helpful Report

Posted 6 years ago

“Potential buyer in the DN3 area, so glad I didn’t use them to sell my property! Communication was rubbish, never answered voicemails ever, sent the odd message promising a call but never bothered. Tried to buy but he didn’t want to help”

Helpful Report

Posted 6 years ago

“Shocking. 3 occasions failed to arrange viewing. This most recent occasion I was refused at the door of the property by the seller as they were not informed according to the seller. Waste of time. They’re good at sending several automated emails.”

Helpful Report

Posted 6 years ago

“I'd give 5 stars for Purple Bricks themselves; they found a buyer within 3 days but the problem was having to use their conveyancer. So began the nightmare: having to fathom how to use their website and how to upload lots of documents, visiting the site each day in order to obey new instructions etc. If you are very comfortable with IT, you'll probably be ok but if you're not, make sure you have someone who is able to nurse you through it. Be aware that once a buyer has been found, Purple Bricks have nothing more to do with sale. As for 'No fees' you pay a set fee, payable when the sale money comes through or in 9 months, whichever is the sooner. The fee is payable whether the property is sold or not. The fee for the sale of a property worth £212k was £1233. Much cheaper than elsewhere. Would I use them again? Probably.”

Helpful Report

Posted 6 years ago

“AVOID! We have been on the market for 7 months now and we have had 1 viewing!!! It is an absolute JOKE! They "support" you through the cooling off period (first 14 days) and then that it is!!! you dont hear from them!! the only thing i get when i call to chase is " the market is really quiet" or " you need to reduce your price" !!! I have already reduced twice, and if i reduce again it will go below the lowest end of THEIR VALUATION!!! It has caused us so much stress and we have also lost 3 houses that we wanted to buy!! VERY VERY VERY DISAPPOINTING !! ! AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Just awful contacted them, then we heard nothing.”

Helpful Report

Posted 6 years ago

“We just listed our home with Brenda Bowlin in the Phoenix, AZ area and have been very impressed from the beginning. Her initial presentation was the best of the 3 agents we interviewed (and the $3600 flat rate commission on the seller side was by far the lowest). We just got the photos back for the listing and the photographs are beautiful. I have really liked the entire process thus far and feel like no expense has been spared in presenting our house. Brenda is easy to get a hold of and is very responsive.”

Helpful Report

Posted 6 years ago

“We have found Purplebricks very helpful and efficient throughout the selling process, particularly our dedicated advisor Mandy Cook who has been very proactive and supportive. We would certainly recommend Purplebricks to others.”

Helpful Report

Posted 6 years ago

“his is the worst company on the planet. DO NOT ASK FOR THEIR SERVICES! The company is built on FALSE ADVERTISMENT and filled with incompetent staff who do not care about the sale of your property. They only want your money and will then leave you property to rot at the bottom of the pile on rightmove. They will make no efforts to keep you up to date on the progress of your property, they will not market your property in the correct way and they will take absolute horrendous photos of home. They have caused me and my partner nothing but stress throughout the whole process and somehow have the audacity to say that if we want to withdraw our property from their services we must still pay £800! Let me tell you now they have done nothing to deserve any form of payment. I refused to pay this money for you simply to putting our property on rightmove. If you anyone is wanting to sell their property anytime soon, AVOID Purple Bricks like the plague!!!”

Helpful Report

Posted 6 years ago

“I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice and Purplebricks did not check if the alleged buyer had at least a mortgage in principle! They just took for granted the offer, marked the property SSTC, then just waited without checking anything! They are honestly waste of time and money! You think you save money but in fact you waste money and time! Think twice before sign a contract with them! They charge little but that '' little'' you will lose if you want to change the Agent, as Purplebricks do not practice ''no sale no fee'' .”

Helpful Report

Posted 6 years ago

“Been doing some inspections for VENMORE LIVERPOOL- OWNED AND OPERATED BY PURPLEBRICKS. Please consider the small businesses they don't pay on time, are very unresponsive to emails about unpaid invoices and mess small businesses around nearly 2 weeks after payment is due. I was promised and had a payment confirmed by JULIE CURRAN AND ALEX HUDSAN at PURPLE BRICKS LIVERPOOL (know locally as VENMORE PROPERTY MANAGEMENT) in Friday 21/09/2018 but still not received payment by today. Finally after numerous attempts to contact them, at 5pm today I received an email from the accountant ALEX HUDSON who has now said she will confirm some further details and contact us back tomorrow. SHOULD THIS HAPPEN AFTER 6 WEEKS OF SENDING THE 1ST INVOICE TO THE AREA MANAGER JULIE CURRAN. IS THIS THE WAY SMALL CONTRACTORS SHOULD BE TREATED BY PURPLEBRICKS? I have all evidence of there emails being received and opened etc and I believe they are just messing me about. By Friday all emails, contracts and supporting evidence will be made available via a blog, our own website and social medial channels to make people aware of the problems small businesses have getting paid.”

Helpful Report

Posted 6 years ago

“Every business is only as good as the people who work within that business and I must say Miss Anne-Marie Edwards who is Purpebricks agent in the Blackpool Fylde area is absolutely brilliant, Professional, effective, fast and a really nice person. Thanks Anne-Marie job well done.”

Helpful Report

Posted 6 years ago

“Went through the sales process with them which was great. Simon and Anthea were super helpful and great to work with. Post-sale however PB are a nightmare! They provide a reactive service which means you will need to phone them in order for them to phone buyers solicitors to get an update. If they don't get an update they don't call you back to let you know. There is zero proactivity and even the post-sale support team confirm that they do not provide a proactive service. Unfortunately post sale I have had no contact from any one at PB. If you;re happy to save a few grand and do the chasing and managing the sale yourself then that's fine but it's not an easy process.”

Helpful Report

Posted 6 years ago

“I was told as I had a first time buyer and no chain we could complete in 6 weeks. 15 weeks later still waiting, very little input from Purplebricks and I have had to do a lot of the chasing for solicitor and my buyers solicitor has been too busy with other client, very poor service all round and would never recommend Purplebricks as full of false promises”

Helpful Report

Posted 6 years ago

“shocking service .. do not use PB What started off as a positive experience got shocking worse until I have removed the property off the market. Unfortunately the sales person left the company and since then I have received appalling service resulting in the property being on the market for nearly two years. Constant contradicting feed back from an area manger and the viewing person. The area manager couldn’t provide me with a local sales person to proactively push the property and arrange viewings - a service I was willing to pay for - and I was informed last week that the area manager has also left the business. So I’m left with no contact or sales support. Having investigated further I have been advised that the area my property is in in disarray and most the tea has left the business. I’m not prepared to pay any of the fees and feel I have wasted the last 12 months. Most the viewings cancelled due to PB being unavailable to accompany or didn’t get back to the buyer. I raised the issue that a potential buyer had posted a note saying they had tried several times to arrange a viewing and PB didn’t come back to them. When raising this concern I was basically told the buyer want an actual perspective buyer and a time waster. I’m my experience the only time wasters are PB !!”

Helpful Report

Posted 6 years ago

“Dreadful - they simple put your advert on the internet and wait for buyers to contact them, if you go for assisted viewing they don't even try to sale the property for viewers or even show them all the features. In one word 'Rubbish' in another two 'rip off'. Ended up selling with another estate agent, Purplebricks showed only half a dozen potential viewers round but still have to pay them. Avoid!”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID OMG i would sooner live in a tent than have to sell my property with this totally useless company. Sold my property Dec 17 within a few days of it going on the market (the picture sold itself). In April the bottom of my chain collapsed and within a few days re-joined. My experience with dealing with Hassan has been truly stressful. He has contacted me around 5 times during the whole 8 months of the process with the most useless information ever! I got to the stage where i only called him when i had no choice as the information he thought he was passing on to me was weeks' old and the chain below was keeping me updated more than he was. I am STILL awaiting completion and was told by the end of chain (all my hard work) that it could happen next week. i called the office to be told Hassan was on annual leave and Amy was dealing with my case who is at lunch. i called back at 1pm like asked and i was put through to HASSAN. in a nutshell what am i actually paying these jokers for. i event turned down the purchase of a house because the vendor was selling through Purple Bricks. NEVER AGAIN. so stressful and anxious following this.”

Helpful Report

Posted 6 years ago

“This review is from the buyers perspective. As anyone selling their home though the site will need buyers like me I believe its pertinent. I have dealt with Purplebricks to see three properties in my local town. The first was a calamity. I booked a viewing online and had it changed five times (including on the day) by the inept agent. The excuse on the day was that she didn't have the keys to the property. Surely estate agency 101 is to have the keys. I had to wait 10 days, contact the manager of the local agent & contact the owner of the property to get a viewing. My last interaction with the company was viewing a property I really liked. I put an offer in online and within 20 minutes had a rude man call me trying to sell me solicitor services and mortgage advice. I explained i needed neither. He then was very unfriendly. The vendor hadn't even said yes or no to my offer. To try to find out what the vendor wanted price wise I called the agent representing them to discuss. Four days later i'm still awaiting a call back. Purplebricks are cheap. But like anything in life you get what you pay for. They don't care about buyers at all. And at the end of the day we are as important as the seller. I have been mucked around terribly by the team in Maidstone, Kent. You may not get the best price for your property if the buyers cant even hear how much they would need to pay to purchase.”

Helpful Report

Posted 6 years ago

“In my experience Purple Bricks are in the market to make profit rather than to provide a value for money service. Pay cheap pay twice was my experience. Our house was immaculately presented (Purple Bricks reviews from 2 viewers scored it 5/5 for presentation and 4/5 for price) yes we only had 3 viewings in 5 weeks. We then put it on with Beales Eastae Agent and had an offer within 3 days and have since sold it. Debbie and Sharon in Havant, Hampshire came across as friendly, engaging and enthusiastic to sell, but my experience was their focus was on getting me to sign up and not at all on selling my property for me. Poor show ladies. Rachael Courtenay”

Helpful Report

Posted 6 years ago

Purplebricks is rated 1.3 based on 569 reviews