Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“Pay cheap pay twice was my experience. Poor show.”

Helpful Report

Posted 6 years ago

“I would rate this 0 if it would allow me. DO NOT USE PURPLE BRICKS FOR RENTAL PROPERTY. ALL SALES GUY, GIFT OF THE GAB BUT COMPANY CAN NOT DELIVERY. Used purple bricks to manage our rental property. Initial start was good, they sold the service well. We got plenty of viewings and secured a tenent within a couple of months but we soon realise this company know nothing about rental management and became very disappointed with the service. They advised us over the phone that the tenants they had secured where both currently living in hmos, but when it came to the application neither tennent proved references. We questioned this with the agent, who advised they didn't need references as they lived with parents. Our gut instint told us something was off and we wish we had taken this further or declined the application. We ended up with tenants that did not pay rent on time, and didn't pay the last 3 months at all and vacated the property, leaving it a mess. One tennent was also smoking and dealing canabis from the property. Purple bricks are extremely poor at management and I can not stress this enough. For example, the tenants had damaged a window hinge which needed replacing. They contacted purple bricks who told the tenents to contact us as they know we had a contractor we used. We expected purple bricks to manage the property and expected them to arrange contractors, not to pass the issue to us. After all it was what we was paying them for. We felt like we was actually paying them to sit back and do nothing. When the tenants 6 months contract was due to end we received a call from the agent asking if we would like to extend this for another 6 months. The tenants lived in a flat above our property (due to full time jobs and a family to look after it made life easier paying someone else to manage) and wasn't happy with the late rent and drug dealing so we advised we would not be extending the contract. As the due date was close to Christmas we agreed to allow the tenants to stay another 2 months. Few days before the agreed move out day we contacted the agents to check every thing was set but the tenants advised they had not been given any notice. We was unable to check this as the person who we believed had provided the notice had left the company. So we had to wait another 2 months before we could get rid of the tenents. Move out day and tenants did not turn up for key handover and move out inspection. Due to the state of the property and 3 months missing rent, the the deposit was to be kept. They processed the request for the deposit and advised us it would take a couple of weeks to hit our bank. As the date passed we contacted purple bricks to find out what was going on. Again we was advised the person managing the deposite requested had left the company and they would look into it and get back to us. As time went on we called back several times just to get through to a number that had been disconnected, voice mails, no answer or advised some one would call us back. This went on 3 months, no one was able to help, no notes on system ,serveal people dealing with this issue leaving company and very poor management. We decided to contact the deposit company ourselves but they didn't have record of this. We called back purple bricks and demanded to speck to the manager. He advised that our region was actually being managed but a 3rd party who purple bricked had recently stopped using and was unable to access records. This was also the reason people managing us no longer worked for the company. At the end of the day we where paying purple bricks to manage the property and if they had been upfront with us it might not of been so frustrating. Few days later the money appeared in our account. No call back to advise it had been sorted and no apology. I WOULD URGE ANYONE THINKING OF USING PURPLE BRICKS ESPECIALLY FOR MANAGING RENTAL TO STAY AWAY.”

Helpful Report

Posted 6 years ago

“All in all it is not a cheaper option if you do not pay the selling fee up front as you are then tied into using there conveyancing solicitors who are rude, expensive and slow. So if you want a thorough solicitor either pay the selling fee up front or use a reputable high street agent. Very much a hard sell to get you to go with them.”

Helpful Report

Posted 6 years ago

“Booked an evaluation with a Justin Dibben. The appointment was for midday. However he arrived over an hour early when my daughters were at home. He then entered the property rush around, only looking at a couple of room - after 2 minutes of looking less than disinterested left! When I contacted him to inform him that I was unhappy about his practice as at the least he should have contacted to ask if he could come earlier. Justin level of a arrogants was shocking as he could no see any issue with his practice - what is the point of making an appointment if they will turn up whenever they want, without any notice. It also states that the appointment will be an hour, so how he believes he can make an evaluation in a matter of minutes without even looking at the rooms or speaking to me is at best a poor joke - shocking would not every five consideration to using this company”

Helpful Report

Posted 6 years ago

“Am very sorry to say that literally the only contribution that Purplebricks made to our move from Kent to Oxfordshire was to make us feel very stressed, regularly. All paperwork was in a few weeks ago and the tenancy agreement was signed over a week ago. Someone has just phoned to say that they need more proof of my name, so we resent by e-mail my P60, which had originally been sent with my other documents. They really couldn't organise a P*** up in a brewery!”

Helpful Report

Posted 6 years ago

“So easy to use!”

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Posted 6 years ago

“I would certainly recommend Purplebricks, could not be simpler. You get the same exposure as you would using a traditional estate agent but cost is far less. We dealt with Richard Leaman, very professional, knows exactly what is is doing. He has been excellent and managed to negoiate on our behalf and managed to get an extra £5000 above the asking price. He has always kept us fully imformed of developments within the chain and everything has run smoothly”

Helpful Report

Posted 6 years ago

“Terrible experience with Purple Bricks from start to finish. The house I have recently purchased was being sold by Purple Bricks and unfortunately the owners also used their conveyancing services. It was so bad that some staff weren't aware of the completion date and that I was selling my house therefore in a chain. Communication was dreadful and no one seemed to know what anyone else was doing. Be warned - if you get a cheap conveyancing/solicitor deal you get what you pay for!! I was very close to losing my buyer due to the apalling Purple Bricks conveyancing team.”

Helpful Report

Posted 6 years ago

“TERRIBLE COMPANY, THREE TIMES DIDNT TURN UP FOR VIEWING AND DIDNT BOTHER TO CALL ME TO LET.ME KNOW. COWBOY OUTFIT”

Helpful Report

Posted 6 years ago

“A Purple Bricks Nightmare Where does a nightmare begin? My Purple Bricks nightmare began on 17/05/17 when I made the mistake of inviting one of their so-called ‘experts’ into my home to discuss selling my house. The Purple Bricks ‘expert’ valued my four bedrooms, double bayed, three floor house at £125,000. It eventually sold for £105,000. This led me to believe that a) The ‘expert’ was over enthusiastic (and shouldn’t be doing the job) b) The ‘expert’ was clueless (and shouldn’t be doing the job) c) The ‘expert’ deliberately over-priced my house to get me to sign the contract, knowing he could then sit back safe in the knowledge that Purple Bricks would get their £948.00 fee and he would reap his reward. I did get four pieces of advice from the ‘expert’ .“Reduce”; “Reduce”; “Reduce” and “Reduce” (see c above). As the weeks turned into months and I got more desperate to sell the house and move closer to my children I did reduce - £120,000, £118,500, £115,000 and £110,000. The photographs had to be re-done twice due to sub-standard photography (take on a pocket camera, the photos made the rooms look dark and therefore smaller than they were according to viewers). The floor plan had to be re-done as the ‘expert’ had made the bathroom look like a horse trough attached to the back of the house. The ‘For Sale’ sign that was put up on the fence kept blowing down in the slightest wind. I requested it be removed and attached to the wall. It was put up on a different part of the fence and kept blowing down. There was some concern over feedback when some viewers had said that they had posted feedback and I hadn’t received it. I got in touch with the helpline and they said they would pass the problem on to the IT section. No one ever got back to me. The months passed by. Spring turned to summer; autumn to winter. Ben the ‘expert’ did give me one more piece of advice. After 8 months he rang me and informed me that Purple Bricks were a dual agency. He suggested that I engage another Estate Agent to sell my house. He obviously had as much faith in Purple Bricks selling my house as I did. The date approached when I would have to hand over £948.00 to Purple Bricks’ credit company Close Brothers Retail Finance as per the 10 month deadline. I had had to sign up with Close Brothers when I signed up to Purple Bricks. Strangely enough, on the day before I was due to have £948.00 taken by direct debit from my account by Close Brothers, a buyer emerged and offered a very low price for my house. I managed to up the price to £105,000. £20,000 less than the Purple Bricks ‘expert (???)’ had valued my house. On 20/03/18 Close Brothers took the £948.00 fee by direct debit. (remember this for what happens later). And so the conveyancers Premier Property Lawyers took over the next stage. I had to sign up to these when I signed up to Purple Bricks. Bear in mind that the buyer had sold their house eventually with Purple Bricks and were signed up to the same conveyancing firm. There were no problems or hidden surprises. The people who wanted to buy my house, had a buyer for their old house and a mortgage agreed. The person who was buying their house had already sold his house and was having to live with his parents whilst the farce dragged on. I said I would move into a bedsit or flat whilst waiting to move into the house I’d set my sights on. No long chain. No unforeseen problems. No sudden revelations. And yet it took ten and a half weeks from me agreeing to the offer to my handing over the keys. A long drawn out affair with no apparent reason. It was the three people who were involved in the house moves that finally said 1st June 2018 would be the completion date. If we hadn’t been in contact with one another I don’t know how long this would have lasted. So 1st June arrived. I handed over the house keys. End of nightmare? No. No. No. Premier Property Lawyers took their fee out of the Proceeds of Sale. They also decided to take £948.00 agent fee to give to Close Brothers, despite having evidence that I had paid Close Brothers by direct debit ten and a half weeks previously. Lucky Close Brothers! I sent dozens of e-mails messages and made phone calls trying to get my money back. Close Brothers didn’t reply to 8 e-mails. Purple Bricks seemed unable to help. Purple Bricks post sale team continued to say they would ‘chase Close Brothers’ for the money. Premier Property Lawyers seemed in no hurry to reimburse me for the £948 that they had wrongly taken from me. Since Premier Property Lawyers had made the mistake, I would have thought the decent thing to do was reimburse me and then chase Close Brothers for the money themselves. Instead I was left with the worry of not knowing when I would get my money back or IF I would get my money back. Finally, on 18th June, Amy from Close Brothers rang to say my money would be back in my bank account on Thursday 21 June. On Wednesday 20th June, 2018 my £948.00 was returned to me. No apologies from Premier Property Lawyers. At least on 20th June, 2018 my Purple Bricks nightmare was over after 13 months and 4 days.”

Helpful Report

Posted 6 years ago

“Dreadful company it took 19 days to turn up with a FOR Sale board when they did it was to late as far as I was concerned and asked for a refund minus any reasonable costs that I had paid in advance £849 to them this was refused the relationship has broken down with the local agent. I have had lots of communication with this company with promises that a manager would be in touch this never happens and to add insult to injury I withdrew my property as I did not want a company like this handling my property on the withdrawal page in red lettering informing me that I had deferred payment and that they had my credit card details and they would take payment when in fact I had paid. DREADFUL COMPANY it looks as though I will have to take advice on getting my money back”

Helpful Report

Posted 6 years ago

“Simply terrible - I can comment forever, but want to make each review different and simple. One phrase - AVOID - USE AT YOUR OWN PERIL - These people do not understand the concept of customer service.”

Helpful Report

Posted 6 years ago

“Have been dealing with Alexander Booth with the sale of my mothers property over the last few months. There were quite a few problems and issues that arose unfortunately but the service and personal service I got of Alex were second to none! He was very professional and nothing was to much effort for him he went the extra mile for us so many times! The property has now sold but I am sure without his vast experience and commitment it wouldn't have. Once again thank you so much Alex .”

Helpful Report

Posted 6 years ago

“Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the ‘estate agent’ hadn't set the property up properly so it wasn’t coming up in potential buyers searches. The property was on for several weeks and we only had one viewing from a person who was not in a suitable situation to buy our property, we then put our property on with a local estate agent, five viewings in a week and sold at full asking price with the local agent. I think it is unfair I have now had to pay two lots of estate agent fees as PurpleBricks did nothing but have had no response from them when I tried to raise the issue. It’s very telling that for an online company it is very hard to find reviews on them (I.e. no google reviews), they obviously know the kind of service they offer. I have spoke to a few people related to the property market since and they have all said to never use PurpleBricks.”

Helpful Report

Posted 6 years ago

“Extremely poor service overall - the advert was incorrect and the pictures were poorly done Sent email(s) that were never replied to No contact from PB for weeks on end Not at all the service level I was sold but it would appear once you have paid their interest disappears Several months later property still not sold and now going with a local agent”

Helpful Report

Posted 6 years ago

“The bridal ad has totally put me off using them. What rubbish, i hope they didn't pay any money for it, if they did...just goes too show what a company it is.”

Helpful Report

Posted 6 years ago

“Despite what tv ad says it is totally online - it was impossible to get hold of agent other than via the web site - he didn't even have an answerphone on his mobile. Opted for deferred payment so had to use their solicitors who were totally disinterested. Rec'd an offer and after 4 months no sign of a date for exchange of contracts even with no chain on either side. Just didn't bother chasing up responses from buyers solictor and took up to 8 days to send me the replies/further questions. 6 months on and sale has just fallen through so on an empty property I have had 6 months of mortgage payments/council tax and utility bills all for nothing and now I have to start again. When I told agent I was going with someone else he was totally disinterested, afer all I have to pay fee anyway so what does he care!”

Helpful Report

Posted 6 years ago

“Like most people I checked a review site . Trust pilot !! All these reviews are fake . A review goes on there every 20 mins and is misleading for us . I got sucked into to paying the 1100 quid and still. It sold my home . Took it off the market and went to put it back and I was told to pay another £1100 !! Trust pilot needs to sort this out as I don't believe they have sold over 44000 houses in 4 years . Beware of PB”

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Posted 6 years ago

“Our contact with purple bricks was very good. Harriet Lamb was very thorough and informative and resulted in getting a sale on the second viewing. Would definitely recommend”

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Posted 6 years ago

“Currently buying a house and the vendor has used Purple Bricks. Firstly the 'property expert' (I use that term loosely and sarcastically!) tried to DEMAND our mortgage details & proof of deposit without even telling us if our offer had been accepted. Then when I refused he got short with me and tried to argue. I have bought houses before so am not clueless thanks. Every time they call and I try to call back I can never get through, the 'team' are always busy.....not really a big enough team then is it. Already dreading the process and only bought the house today lol....”

Helpful Report

Posted 6 years ago

Purplebricks is rated 1.3 based on 569 reviews